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#!/usr/bin/perl -w
# --
# bin/otrs.getTicketThread - to print the whole ticket thread to STDOUT
# Copyright (C) 2001-2004 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: otrs.getTicketThread,v 1.4 2004/09/29 09:38:06 martin Exp $
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
# --
# use ../ as lib location
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin)."/Kernel/cpan-lib";
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
use Kernel::Config;
use Kernel::System::Time;
use Kernel::System::Log;
use Kernel::System::DB;
use Kernel::System::Ticket;
use Kernel::System::User;
# --
# common objects
# --
my %CommonObject = ();
$CommonObject{ConfigObject} = Kernel::Config->new();
$CommonObject{TimeObject} = Kernel::System::Time->new(%CommonObject);
$CommonObject{LogObject} = Kernel::System::Log->new(
LogPrefix => 'OTRS-getTicketThread',
%CommonObject,
);
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);
$CommonObject{UserObject} = Kernel::System::User->new(%CommonObject);
my $TicketID = shift || die 'Got no ARG[0]';
my %Ticket = $CommonObject{TicketObject}->TicketGet(TicketID => $TicketID);
if (!%Ticket) {
exit 1;
}
print "=====================================================================\n";
foreach (qw(TicketNumber TicketID Created Queue State Priority Lock CustomerID CustomerUserID)) {
print "$_: $Ticket{$_}\n" if ($Ticket{$_});
}
print "---------------------------------------------------------------------\n";
my @Index = $CommonObject{TicketObject}->ArticleIndex(TicketID => $TicketID);
foreach (@Index) {
my %Article = $CommonObject{TicketObject}->ArticleGet(ArticleID => $_);
foreach (qw(From To Cc Subject ReplyTo InReplyTo Created SenderType )) {
print "$_: $Article{$_}\n" if ($Article{$_});
}
print "Body:\n";
print "$Article{Body}\n";
print "---------------------------------------------------------------------\n";
}
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