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# --
# Kernel/Modules/AdminQueueAutoResponse.pm - to add/update/delete QueueAutoResponses
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AdminQueueAutoResponse.pm,v 1.21 2007/01/20 22:03:07 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::AdminQueueAutoResponse;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.21 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# get common opjects
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check all needed objects
foreach (qw(ParamObject DBObject QueueObject LayoutObject ConfigObject LogObject)) {
if (!$Self->{$_}) {
$Self->{LayoutObject}->FatalError(Message => "Got no $_!");
}
}
return $Self;
}
sub Run {
my $Self = shift;
my %Param = @_;
my $Output = '';
$Param{ID} = $Self->{ParamObject}->GetParam(Param => 'ID') || '';
$Param{ID} = $Self->{DBObject}->Quote($Param{ID}, 'Integer') if ($Param{ID});
if ($Self->{Subaction} eq 'Change') {
$Output .= $Self->{LayoutObject}->Header();
$Output .= $Self->{LayoutObject}->NavigationBar();
# get Type Auto Responses data
my %TypeResponsesData = $Self->{DBObject}->GetTableData(
Table => 'auto_response_type',
What => 'id, name',
);
# get queue data
my %QueueData = $Self->{DBObject}->GetTableData(
Table => 'queue',
What => 'id, name',
Where => "id = $Param{ID}",
);
$Self->{LayoutObject}->Block(
Name => 'Selection',
Data => {
Queue => $QueueData{$Param{ID}},
%QueueData,
%Param,
}
);
foreach (keys %TypeResponsesData) {
my %Data = $Self->{DBObject}->GetTableData(
Table => 'auto_response ar, auto_response_type art',
What => 'ar.id, ar.name',
Where => " art.id = $_ AND ar.type_id = art.id",
);
my ($SelectedID, $Name) = $Self->{DBObject}->GetTableData(
Table => 'auto_response ar, auto_response_type art, queue_auto_response qar',
What => 'ar.id, ar.name',
Where => " art.id = $_ AND ar.type_id = art.id AND qar.queue_id = $Param{ID} " .
"AND qar.auto_response_id = ar.id",
);
$Param{DataStrg} = $Self->{LayoutObject}->OptionStrgHashRef(
Name => 'IDs',
SelectedID => $SelectedID || '',
Data => \%Data,
Size => 3,
PossibleNone => 1,
);
$Self->{LayoutObject}->Block(
Name => 'ItemList',
Data => {
Type => $TypeResponsesData{$_},
TypeID => $_,
%Param,
}
);
}
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AdminQueueAutoResponseForm',
Data => \%Param,
);
$Output .= $Self->{LayoutObject}->Footer();
}
# queues to queue_auto_responses
elsif ($Self->{Subaction} eq 'ChangeAction') {
$Self->{DBObject}->Do(
SQL => "DELETE FROM queue_auto_response WHERE queue_id = $Param{ID}",
);
my @NewIDs = $Self->{ParamObject}->GetArray(Param => 'IDs');
foreach my $NewID (@NewIDs) {
if ($NewID) {
# db quote
$NewID = $Self->{DBObject}->Quote($NewID, 'Integer');
my $SQL = "INSERT INTO queue_auto_response (queue_id, auto_response_id, " .
" create_time, create_by, change_time, change_by)" .
" VALUES " .
" ($Param{ID}, $NewID, current_timestamp, $Self->{UserID}, " .
" current_timestamp, $Self->{UserID})";
$Self->{DBObject}->Do(SQL => $SQL);
}
}
return $Self->{LayoutObject}->Redirect(OP => "Action=$Self->{Action}");
}
# else ! print form
else {
$Output .= $Self->{LayoutObject}->Header();
$Output .= $Self->{LayoutObject}->NavigationBar();
# get queue data
my %QueueData = $Self->{DBObject}->GetTableData(
Table => 'queue',
What => 'id, name',
Valid => 1,
);
$Self->{LayoutObject}->Block(
Name => 'Overview',
Data => {
%QueueData,
%Param,
}
);
foreach (sort {$QueueData{$a} cmp $QueueData{$b}} keys %QueueData) {
my @Data;
my $SQL = "SELECT ar.name, art.name, ar.id FROM " .
" auto_response ar, auto_response_type art, queue_auto_response qar " .
" WHERE " .
" ar.type_id = art.id " .
" AND " .
" ar.id = qar.auto_response_id " .
" AND ".
" qar.queue_id = $_ ";
$Self->{DBObject}->Prepare(SQL => $SQL);
while (my @Row = $Self->{DBObject}->FetchrowArray()) {
my %AutoResponseData;
$AutoResponseData{Name} = $Row[0];
$AutoResponseData{Type} = $Row[1];
$AutoResponseData{ID} = $Row[2];
push (@Data, \%AutoResponseData);
}
$Self->{LayoutObject}->Block(
Name => 'Item',
Data => {
Queue => $QueueData{$_},
QueueID => $_,
%QueueData,
%Param,
}
);
foreach my $ResponseData (@Data) {
$Self->{LayoutObject}->Block(
Name => 'ItemList',
Data => $ResponseData,
);
}
if (@Data == 0) {
$Self->{LayoutObject}->Block(
Name => 'ItemNo',
Data => {
%Param,
}
);
}
}
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AdminQueueAutoResponseForm',
Data => \%Param,
);
$Output .= $Self->{LayoutObject}->Footer();
}
return $Output;
}
1;
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