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# --
# Kernel/Modules/AgentTicketLock.pm - to set or unset a lock for tickets
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketLock.pm,v 1.4 2007/01/20 18:04:49 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::AgentTicketLock;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check all needed objects
foreach (qw(ParamObject DBObject QueueObject LayoutObject ConfigObject LogObject)) {
if (!$Self->{$_}) {
$Self->{LayoutObject}->FatalError(Message => "Got no $_!");
}
}
return $Self;
}
sub Run {
my $Self = shift;
my %Param = @_;
my $Output;
# check needed stuff
if (!$Self->{TicketID}) {
# error page
return $Self->{LayoutObject}->ErrorScreen(
Message => "Can't lock Ticket, no TicketID is given!",
Comment => 'Please contact the admin.',
);
}
# check permissions
if (!$Self->{TicketObject}->Permission(
Type => 'lock',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID})) {
# error screen, don't show ticket
return $Self->{LayoutObject}->NoPermission(WithHeader => 'yes');
}
# start with actions
if ($Self->{Subaction} eq 'Unlock') {
# check if I'm the owner
my ($OwnerID, $OwnerLogin) = $Self->{TicketObject}->OwnerCheck(
TicketID => $Self->{TicketID},
);
if ($OwnerID != $Self->{UserID}) {
$Output .= $Self->{LayoutObject}->Header(Title => 'Error');
$Output .= $Self->{LayoutObject}->Warning(
Message => "Sorry, the current owner is $OwnerLogin!",
Comment => 'Please change the owner first.',
);
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
# set unlock
if ($Self->{TicketObject}->LockSet(
TicketID => $Self->{TicketID},
Lock => 'unlock',
UserID => $Self->{UserID},
)) {
# redirekt
if ($Self->{QueueID}) {
return $Self->{LayoutObject}->Redirect(OP => "QueueID=$Self->{QueueID}");
}
else {
return $Self->{LayoutObject}->Redirect(OP => $Self->{LastScreenView});
}
}
else {
return $Self->{LayoutObject}->ErrorScreen();
}
}
else {
# check if the agent is ablee to lock
if ($Self->{TicketObject}->LockIsTicketLocked(TicketID => $Self->{TicketID})) {
my ($OwnerID, $OwnerLogin) = $Self->{TicketObject}->OwnerCheck(
TicketID => $Self->{TicketID},
);
$Output = $Self->{LayoutObject}->Header(Title => 'Error');
$Output .= $Self->{LayoutObject}->Warning(
Message => "Ticket (ID=$Self->{TicketID}) is locked for $OwnerLogin!",
Comment => "Change the owner!",
);
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
# set lock
if ($Self->{TicketObject}->LockSet(
TicketID => $Self->{TicketID},
Lock => 'lock',
UserID => $Self->{UserID},
) &&
# set user id
$Self->{TicketObject}->OwnerSet(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
NewUserID => $Self->{UserID},
)) {
# redirekt
if ($Self->{QueueID}) {
return $Self->{LayoutObject}->Redirect(OP => "&QueueID=$Self->{QueueID}");
}
else {
return $Self->{LayoutObject}->Redirect(OP => $Self->{LastScreenView});
}
}
else {
return $Self->{LayoutObject}->ErrorScreen();
}
}
}
1;
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