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# --
# Kernel/Modules/AgentTicketStatusView.pm - status for all open tickets
# Copyright (C) 2002 Phil Davis <phil.davis at itaction.co.uk>
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketStatusView.pm,v 1.7 2007/02/06 11:10:37 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::Modules::AgentTicketStatusView;
use strict;
use Kernel::System::State;
use Kernel::System::CustomerUser;
use vars qw($VERSION);
$VERSION = '$Revision: 1.7 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# get common opjects
foreach (keys %Param) {
$Self->{$_} = $Param{$_};
}
# check all needed objects
foreach (qw(ParamObject DBObject QueueObject LayoutObject ConfigObject LogObject UserObject)) {
if (!$Self->{$_}) {
$Self->{LayoutObject}->FatalError(Message => "Got no $_!");
}
}
# needed objects
$Self->{StateObject} = Kernel::System::State->new(%Param);
$Self->{CustomerUserObject} = Kernel::System::CustomerUser->new(%Param);
# get params
$Self->{SortBy} = $Self->{ParamObject}->GetParam(Param => 'SortBy') ||
$Self->{ConfigObject}->Get('Ticket::Frontend::StatusSortBy::Default') || 'Age';
$Self->{Order} = $Self->{ParamObject}->GetParam(Param => 'Order') ||
$Self->{ConfigObject}->Get('Ticket::Frontend::StatusOrder::Default') || 'Up';
# viewable tickets a page
$Self->{Limit} = $Self->{ParamObject}->GetParam(Param => 'Limit') || 6000;
$Self->{StartHit} = $Self->{ParamObject}->GetParam(Param => 'StartHit') || 1;
$Self->{PageShown} = $Self->{ConfigObject}->Get('Ticket::Frontend::StatusView::ViewableTicketsPage') || 50;
$Self->{ViewType} = $Self->{ParamObject}->GetParam(Param => 'Type') || 'Open';
if ($Self->{ViewType} =~ /^close/i) {
$Self->{ViewType} = 'Closed';
}
else {
$Self->{ViewType} = 'Open';
}
return $Self;
}
sub Run {
my $Self = shift;
my %Param = @_;
# store last queue screen
$Self->{SessionObject}->UpdateSessionID(
SessionID => $Self->{SessionID},
Key => 'LastScreenOverview',
Value => $Self->{RequestedURL},
);
# store last screen
$Self->{SessionObject}->UpdateSessionID(
SessionID => $Self->{SessionID},
Key => 'LastScreenView',
Value => $Self->{RequestedURL},
);
# starting with page ...
my $Refresh = '';
if ($Self->{UserRefreshTime}) {
$Refresh = 60 * $Self->{UserRefreshTime};
}
my $Output = $Self->{LayoutObject}->Header(
Refresh => $Refresh,
);
# build NavigationBar
$Output .= $Self->{LayoutObject}->NavigationBar();
# to get the output faster!
$Self->{LayoutObject}->Print(Output => \$Output); $Output = '';
if ($Self->{ViewType} =~ /close/i) {
$Self->{ViewType} = 'Closed';
}
else {
$Self->{ViewType} = 'Open';
}
# get shown tickets
my @TicketIDs = $Self->{TicketObject}->TicketSearch(
Result => 'ARRAY',
Limit => $Self->{Limit},
StateType => $Self->{ViewType},
OrderBy => $Self->{Order},
SortBy => $Self->{SortBy},
UserID => $Self->{UserID},
Permission => 'ro',
);
# show ticket's
my $Counter = 0;
foreach my $TicketID (@TicketIDs) {
$Counter++;
if ($Counter >= $Self->{StartHit} && $Counter < ($Self->{PageShown}+$Self->{StartHit})) {
# get last customer article
my %Article = $Self->{TicketObject}->ArticleLastCustomerArticle(TicketID => $TicketID);
# prepare subject
$Article{Subject} = $Self->{TicketObject}->TicketSubjectClean(
TicketNumber => $Article{TicketNumber},
Subject => $Article{Subject} || '',
);
# create human age
$Article{Age} = $Self->{LayoutObject}->CustomerAge(Age => $Article{Age}, Space => ' ');
# customer info (customer name)
my %CustomerData = ();
if ($Article{CustomerUserID}) {
%CustomerData = $Self->{CustomerUserObject}->CustomerUserDataGet(
User => $Article{CustomerUserID},
);
}
if ($CustomerData{UserLogin}) {
$Article{CustomerName} = $Self->{CustomerUserObject}->CustomerName(
UserLogin => $CustomerData{UserLogin},
);
}
# user info
my %UserInfo = $Self->{UserObject}->GetUserData(
User => $Article{Owner},
Cached => 1
);
$Self->{LayoutObject}->Block(
Name => 'Record',
Data => { %Article, %UserInfo },
);
}
}
# build search navigation bar
my %PageNav = $Self->{LayoutObject}->PageNavBar(
Limit => $Self->{Limit},
StartHit => $Self->{StartHit},
PageShown => $Self->{PageShown},
AllHits => $Counter,
Action => "Action=AgentTicketStatusView&",
Link => "SortBy=$Self->{SortBy}&Order=$Self->{Order}&Type=$Self->{ViewType}&",
);
# use template
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AgentTicketStatusView',
Data => { %Param, %PageNav, Type => $Self->{ViewType}, },
);
# get page footer
$Output .= $Self->{LayoutObject}->Footer();
# return page
return $Output;
}
1;
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