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# --
# AdminNotificationForm.dtl - provides HTML form for AdminNotification
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AdminNotificationForm.dtl,v 1.22 2007/06/28 23:55:33 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td colspan="2" class="mainhead">
$Env{"Box0"}$Text{"Notification Management"}$Env{"Box1"}
</td>
</tr>
<tr>
<td width="30%" class="mainbody">
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Change">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">$Text{"Change"}:</td>
</tr>
<tr>
<td class="contentbody">
$Data{"NotificationOption"}
</td>
</tr>
<tr>
<td class="contentfooter">
<input class="button" type="submit" value="$Text{"Change"}">
</td>
</tr>
</table>
</form>
</td>
<td width="70%" class="mainbody">
# check subaction
<dtl if ($Env{"Subaction"} eq "Change") { $Data{"Botton"} = "<input class="button" type="submit" value="$Text{"Update"}">"; }>
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="$Env{"Subaction"}Action">
<input type="hidden" name="ID" value="$QData{"ID"}">
<input type="hidden" name="Charset" value="$Env{"Charset"}">
<input type="hidden" name="Language" value="$QData{"Language"}">
<input type="hidden" name="Type" value="$QData{"Type"}">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">$Text{"Notification"}:</td>
</tr>
<tr>
<td class="contentbody">
<table border="0" cellspacing="0" cellpadding="3">
<tr>
<td class="contentkey">$Text{"Type"}: </td>
<td class="contentvalue"> $Data{"Language"}::$QData{"Type"}</td>
</tr>
<tr>
<td class="contentkey">$Text{"Subject"}: </td>
<td class="contentvalue">
<input type="text" name="Subject" value="$QData{"Subject"}" size="80" maxlength="120">
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Text"}: </td>
<td class="contentvalue">
<textarea rows="12" cols="75" name="Body" wrap="$Env{"BrowserWrap"}">$QData{"Body"}</textarea>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="contentfooter">
$Data{"Botton"}
</td>
</tr>
</table>
</form>
</td>
</tr>
</table>
<!-- end form -->
<!-- start note -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"Note"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<p>
$Text{"Notifications are sent to an agent or a customer."}
</p>
<hr>
<p>
$Text{"Useable options"}:
<table>
<tr>
<td class="contentkey"><OTRS_CUSTOMER_SUBJECT[20]></td>
<td class="contentvalue">$Text{"To get the first 20 character of the subject."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_CUSTOMER_EMAIL[5]></td>
<td class="contentvalue">$Text{"To get the first 5 lines of the email."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_CUSTOMER_REALNAME></td>
<td class="contentvalue">$Text{"To get the realname of the sender (if given)."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_CUSTOMER_*></td>
<td class="contentvalue">$Text{"To get the article attribute (e. g. (<OTRS_CUSTOMER_From>, <OTRS_CUSTOMER_To>, <OTRS_CUSTOMER_Cc>, <OTRS_CUSTOMER_Subject> and <OTRS_CUSTOMER_Body>)."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_CUSTOMER_DATA_*></td>
<td class="contentvalue">$Text{"Options of the current customer user data (e. g. <OTRS_CUSTOMER_DATA_UserFirstname>)."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_OWNER_*></td>
<td class="contentvalue">$Text{"Ticket owner options (e. g. <OTRS_OWNER_UserFirstname>)."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_RESPONSIBLE_*></td>
<td class="contentvalue">$Text{"Ticket responsible options (e. g. <OTRS_RESPONSIBLE_UserFirstname>)."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_CURRENT_*></td>
<td class="contentvalue">$Text{"Options of the current user who requested this action (e. g. <OTRS_CURRENT_UserFirstname>)."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_TICKET_*></td>
<td class="contentvalue">$Text{"Options of the ticket data (e. g. <OTRS_TICKET_TicketNumber>, <OTRS_TICKET_TicketID>, <OTRS_TICKET_Queue>, <OTRS_TICKET_State>)."}</td>
</tr>
<tr>
<td class="contentkey"><OTRS_CONFIG_*></td>
<td class="contentvalue">$Text{"Config options (e. g. <OTRS_CONFIG_HttpType>)."}</td>
</tr>
</table>
</p>
<p>
$Text{"Example"}:
<hr>
<form action="/">
<table>
<tr>
<td>$Text{"Subject"}:</td>
<td><input type="text" name="Subject" value="New ticket notification! (<OTRS_CUSTOMER_SUBJECT[18]>)" size="80" maxlength="80"></td>
</tr>
<tr>
<td>
$Text{"Text"}:
</td>
<td>
<textarea rows="12" cols="70" name="Response">
Hi <OTRS_CURRENT_UserFirstname>,
there is a new ticket in "<OTRS_TICKET_Queue>"!
<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom&TicketID=<OTRS_TICKET_ID>
Your OTRS Notification Master
</textarea>
</td>
</tr>
</table>
</form>
<hr>
</p>
</td>
</tr>
</table>
<!-- end note -->
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