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# --
# AdminQueueForm.dtl - provides HTML form for AdminQueue
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AdminQueueForm.dtl,v 1.36 2007/06/28 23:55:33 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td colspan="2" class="mainhead">
$Env{"Box0"}$Text{"Queue Management"}$Env{"Box1"}
</td>
</tr>
<tr>
<td width="30%" class="mainbody">
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="Change">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">$Text{"Change"}:</td>
</tr>
<tr>
<td class="contentbody">
$Data{"QueueLongOption"}
</td>
</tr>
<tr>
<td class="contentfooter">
<input class="button" type="submit" value="$Text{"Change"}">
</td>
</tr>
</table>
</form>
</td>
<td width="70%" class="mainbody">
# check subaction
<dtl set $Data{"Headline"} = "Add">
<dtl if ($Env{"Subaction"} eq "") { $Env{"Subaction"} = "Add"; }>
<dtl if ($Env{"Subaction"} eq "Change") { $Data{"Headline"} = "Update"; }>
# check add link
<dtl if ($Env{"Subaction"} eq "Change") { $Data{"AddLink"} = "(Click here to add)"; }>
<form action="$Env{"CGIHandle"}" method="post">
<input type="hidden" name="Action" value="$Env{"Action"}">
<input type="hidden" name="Subaction" value="$Env{"Subaction"}Action">
<input type="hidden" name="QueueID" value="$Data{"QueueID"}">
<table width="100%" cellspacing="0" cellpadding="4">
<tr>
<td class="contenthead">
$Text{"$Data{"Headline"}"} <a href="$Env{"Baselink"}Action=$Env{"Action"}">$Text{"$Data{"AddLink"}"}</a>:
</td>
</tr>
<tr>
<td class="contentbody">
<table border="0" cellspacing="0" cellpadding="3">
<tr>
<td class="contentkey">$Text{"Name"}: </td>
<td class="contentvalue">
<input type="text" name="Name" value="$QData{"Name"}" size="35" maxlength="50">
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Sub-Queue of"}: </td>
<td class="contentvalue">
$Data{"QueueOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Group"}: </td>
<td class="contentvalue">
$Data{"GroupOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Unlock timeout"} ($Text{"minutes"}): </td>
<td class="contentvalue">
<input type="text" name="UnlockTimeout" value="$QData{"UnlockTimeout"}" size="10" maxlength="10"> $Text{"0 = no unlock"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Escalation - First Response Time"} ($Text{"minutes"}): </td>
<td class="contentvalue">
<input type="text" name="FirstResponseTime" value="$QData{"FirstResponseTime"}" size="10" maxlength="10"> $Text{"0 = no escalation"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Escalation - Update Time"} ($Text{"minutes"}): </td>
<td class="contentvalue">
<input type="text" name="UpdateTime" value="$QData{"UpdateTime"}" size="10" maxlength="10"> $Text{"0 = no escalation"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Escalation - Solution Time"} ($Text{"minutes"}): </td>
<td class="contentvalue">
<input type="text" name="SolutionTime" value="$QData{"SolutionTime"}" size="10" maxlength="10"> $Text{"0 = no escalation"} - 24 $Text{"hours"} = 1440 $Text{"minutes"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Follow up Option"}: </td>
<td class="contentvalue">
$Data{"FollowUpOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Ticket lock after a follow up"}: </td>
<td class="contentvalue">
$Data{"FollowUpLockYesNoOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Systemaddress"}: </td>
<td class="contentvalue">
$Data{"SystemAddressOption"}
</td>
</tr>
<dtl if ($Data{"DefaultSignKeyList"} ne "") { $Data{"DefaultSignKeyLink"} = "<tr><td class="contentkey">$Text{"Default Sign Key"} <i>($QData{"Email","14"})</i>: </td><td class="contentvalue"> $Data{"DefaultSignKeyOption"}</td></tr>"; }>
$Data{"DefaultSignKeyLink"}
<tr>
<td class="contentkey">$Text{"Salutation"}: </td>
<td class="contentvalue">
$Data{"SalutationOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Signature"}: </td>
<td class="contentvalue">
$Data{"SignatureOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Customer Move Notify"}: </td>
<td class="contentvalue">
$Data{"MoveOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Customer State Notify"}: </td>
<td class="contentvalue">
$Data{"StateOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Customer Owner Notify"}: </td>
<td class="contentvalue">
$Data{"OwnerOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Calendar"}: </td>
<td class="contentvalue">
$Data{"CalendarOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Valid"}: </td>
<td class="contentvalue">
$Data{"ValidOption"}
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Comment"}: </td>
<td class="contentvalue">
<input type="text" name="Comment" value="$QData{"Comment"}" size="60" maxlength="150">
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td class="contentfooter">
<input class="button" type="submit" value="$Text{"$Data{"Headline"}"}">
</td>
</tr>
</table>
</form>
</td>
</tr>
</table>
<!-- end form -->
<!-- start note -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"Note"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<table width="100%">
<tr valign="top">
<th width="30%">$Text{"Key"}</th>
<th>$Text{"Description"}</th>
</tr>
<tr valign="top">
<td>$Text{"Unlock timeout"}</td>
<td>$Text{"If an agent locks a ticket and he/she will not send an answer within this time, the ticket will be unlock automatically. So the ticket is viewable for all other agents."}</td>
</tr>
<tr valign="top">
<td>$Text{"Escalation time"}</td>
<td>$Text{"If a ticket will not be answered in this time, just only this ticket will be shown."}</td>
</tr>
<tr valign="top">
<td>$Text{"Ticket lock after a follow up"}</td>
<td>$Text{"If a ticket is closed and the customer sends a follow up the ticket will be locked for the old owner."}</td>
</tr>
<tr valign="top">
<td>$Text{"Systemaddress"}</td>
<td>$Text{"Will be the sender address of this queue for email answers."}</td>
</tr>
<tr valign="top">
<td>$Text{"Salutation"}</td>
<td>$Text{"The salutation for email answers."}</td>
</tr>
<tr valign="top">
<td>$Text{"Signature"}</td>
<td>$Text{"The signature for email answers."}</td>
</tr>
<tr valign="top">
<td>$Text{"Customer Move Notify"}</td>
<td>$Text{"OTRS sends an notification email to the customer if the ticket is moved."}</td>
</tr>
<tr valign="top">
<td>$Text{"Customer State Notify"}</td>
<td>$Text{"OTRS sends an notification email to the customer if the ticket state has changed."}</td>
</tr>
<tr valign="top">
<td>$Text{"Customer Owner Notify"}</td>
<td>$Text{"OTRS sends an notification email to the customer if the ticket owner has changed."}</td>
</tr>
</table>
</td>
</tr>
</table>
<!-- end note -->
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