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# --
# AgentTicketMailbox.dtl - provides HTML for AgentTicketMailbox
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketMailbox.dtl,v 1.8 2007/02/27 10:50:24 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- dtl:block:NavBar -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td align="center" class="mainhead">
$Env{"Box0"}$Text{"Mailbox"}: $Text{"$Data{"ViewType"}"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="menu">
$Text{"Tickets"}: $Data{"Result"} $Text{"of"} $Data{"TotalHits"} -
$Text{"Page"}: $Data{"SiteNavBar"} - $Text{"Filter"}:
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=All&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"All messages"} ($Data{"All"})'; return true;" onmouseout="window.status='';">$Text{"All"} ($Data{"All"})</a>
# -
# <a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Open&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"Open messages"} ($Data{"Open"})'; return true;" onmouseout="window.status='';">$Text{"Old messages"} ($Data{"Open"})</a>
-
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=New&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"New messages"} ($Data{"New"})'; return true;" onmouseout="window.status='';">$Text{"New messages"} ($Data{"New"})</a>
-
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Pending&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"Pending messages"} ($Data{"Pending"})'; return true;" onmouseout="window.status='';">$Text{"Pending"} ($Data{"Pending"})</a>
-
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Reminder&SortBy=$Data{"SortBy"}&OrderBy=$Data{"OrderBy"}" onmouseover="window.status='$JSText{"Reminder messages"} ($Data{"Reminder"})'; return true;" onmouseout="window.status='';">$Text{"Reminder"} ($Data{"Reminder"})</a>
<br>
$Text{"Sort by"}:
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=Age">$Text{"Age"}</a> -
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=Queue">$Text{"Queue"}</a> -
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=Priority&OrderBy=Down">$Text{"Priority"}</a> -
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=CustomerID">$Text{"CustomerID"}</a>
| $Text{"Order"}:
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=$Data{"SortBy"}&OrderBy=Up">$Text{"up"}</a> -
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=$Env{"Subaction"}&SortBy=$Data{"SortBy"}&OrderBy=Down">$Text{"down"}</a>
</td>
</tr>
</table>
<!-- dtl:block:NavBar -->
<!-- dtl:block:Ticket -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<!-- dtl:block:Bulk -->
<td width="1%" class="mainhead">
<form name="abulk$Data{"Counter"}">
<input type="checkbox" name="Selected" value="1" onclick="BulkChangeSelected($Data{"TicketID"},$Data{"Counter"})">
</form>
</td>
<!-- dtl:block:Bulk -->
<td align="left" width="65%" class="mainhead">
$Env{"Box0"}$Config{"Ticket::Hook"}: $Data{"TicketNumber"}$Env{"Box1"}
<!-- dtl:block:Title-->
$QData{"Title","60"}
<!-- dtl:block:Title-->
<font color="red">$Text{"$Data{"Message"}"}</font>
</td>
<td align="right" width="34%" class="mainhead">
$Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td width="65%" class="menu">
<!-- dtl:block:Menu -->
<!-- dtl:block:MenuItemSplit -->
-
<!-- dtl:block:MenuItemSplit -->
<!-- dtl:block:MenuItem -->
<a href="$Env{"Baselink"}$Data{"Link"}" $Data{"LinkParam"} onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="menuitem" title="$Text{"$QData{"Description"}"}">$Text{"$QData{"Name"}"}</a>
<!-- dtl:block:MenuItem -->
<!-- dtl:block:Menu -->
</td>
<td align="right" width="34%" class="menu">
<table border="0" cellspacing="0" cellpadding="0">
<tr>
<td class="mainkey">$Text{"Created"}:</td>
<td class="mainvalue"> $TimeLong{"$Data{"Created"}"}</td>
</tr>
</table>
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td valign="top" width="60%" class="mainbody">
<table border="0" width="100%" cellspacing="0" cellpadding="1">
# From:, To:, Cc:
<!-- dtl:block:Row -->
<tr>
<td class="contentkey" width="15%">$Text{"$Data{"Key"}"}:</td>
<td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
</tr>
<!-- dtl:block:Row -->
# show the Article::FreeKey1-3 and Article::FreeText1-3
<!-- dtl:block:ArticleFreeText -->
<tr>
<td class="contentkey" width="15%">$QData{"Key"}:</td>
<td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
</tr>
<!-- dtl:block:ArticleFreeText -->
# --
# show ArticleFreeKey1-3 and ArticleFreeValue1-3
# --
# <dtl if ($Data{"ArticleFreeKey1"} ne "") { $Data{"ArticleFreeString1"} = "<tr><td valign="top"><b>$Data{"ArticleFreeKey1"}:</b></td><td> $Data{"ArticleFreeText1"}</td></tr>"; }>
# <dtl if ($Data{"ArticleFreeKey2"} ne "") { $Data{"ArticleFreeString2"} = "<tr><td valign="top"><b>$Data{"ArticleFreeKey2"}:</b></td><td> $Data{"ArticleFreeText2"}</td></tr>"; }>
# <dtl if ($Data{"ArticleFreeKey3"} ne "") { $Data{"ArticleFreeString3"} = "<tr><td valign="top"><b>$Data{"ArticleFreeKey3"}:</b></td><td> $Data{"ArticleFreeText3"}</td></tr>"; }>
# $Data{"ArticleFreeString1"}
# $Data{"ArticleFreeString2"}
# $Data{"ArticleFreeString3"}
# --
</table>
</td>
<td width="20%" align="left" valign="top" class="PriorityID-$Data{"PriorityID"}">
<table border="0">
<tr>
<td class="contentkey">$Text{"State"}:</td>
<td class="contentvalue"><font color="red"><div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","14"}</div></font></td>
</tr>
<tr>
<td class="contentkey">$Text{"Priority"}:</td>
<td class="contentvalue"><font color="red"><div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Quote{"$Text{"$Data{"Priority"}"}","14"}</div></font></td>
</tr>
<tr>
<td class="contentkey">$Text{"Queue"}:</td>
<td class="contentvalue"><font color="red"><div title="$Quote{"$Data{"Queue"}"}">$Quote{"$Data{"Queue"}","14"}</div></font></td>
</tr>
</table>
</td>
<td width="20%" align="left" valign="top" class="PriorityID-$Data{"PriorityID"}">
<table border="0">
<tr>
<td class="contentkey">$Text{"CustomerID"}:</td>
<td class="contentvalue"><a href="$Config{"CustomerDBLink"}" $Config{"CustomerDBLinkTarget"}>$Quote{"$Data{"CustomerID"}","14"}</a></td>
</tr>
# --
# use ticket is pending
# --
<dtl if ($Data{"PendingUntil"} ne "") { $Data{"PendingUntilString"} = "<tr><td class="contentkey">$Text{"Pending till"}:</td><td class="contentvalue">$Data{"PendingUntil"}</td></tr>"; }>
$Data{"PendingUntilString"}
# --
# show TicketFreeKey1-2 and TicketFreeText1-2
# --
<dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr><td class="contentkey">$Data{"TicketFreeKey1"}:</td><td class="contentvalue">$Data{"TicketFreeText1"}</td></tr>"; }>
<dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr><td class="contentkey">$Data{"TicketFreeKey2"}:</td><td class="contentvalue">$Data{"TicketFreeText2"}</td></tr>"; }>
$Data{"TicketFreeString1"}
$Data{"TicketFreeString2"}
# --
</table>
</td>
</tr>
</table>
<!-- dtl:block:Ticket -->
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