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# --
# AgentTicketQueueTicketView.dtl - provides HTML TicketView for AgentTicketQueueView
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: AgentTicketQueueTicketView.dtl,v 1.18 2007/08/27 13:05:42 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start ticket -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<!-- dtl:block:Bulk -->
<td width="1%" class="mainhead">
<form name="abulk$Data{"Counter"}">
<input type="checkbox" name="Selected" value="1" onclick="BulkChangeSelected($Data{"TicketID"},$Data{"Counter"})">
</form>
</td>
<!-- dtl:block:Bulk -->
<td width="50%" class="mainhead">
$Env{"Box0"}$Config{"Ticket::Hook"}: $Data{"TicketNumber"}$Env{"Box1"}
<!-- dtl:block:Title-->
$QData{"Title","60"}
<!-- dtl:block:Title-->
</td>
<td align="right" width="49%" class="mainhead">
$Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td align="left" width="60%" class="menu">
<!-- dtl:block:Menu -->
<!-- dtl:block:MenuItemSplit -->
-
<!-- dtl:block:MenuItemSplit -->
<!-- dtl:block:MenuItem -->
<a href="$Env{"Baselink"}$Data{"Link"}" $Data{"LinkParam"} onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" class="menuitem" title="$Text{"$QData{"Description"}"}">$Text{"$QData{"Name"}"}</a>
<!-- dtl:block:MenuItem -->
<!-- dtl:block:Menu -->
</td>
<td align="right" width="40%" class="menu">
<table border="0" cellspacing="0" cellpadding="0">
<tr>
<td class="mainkey">$Text{"Created"}:</td>
<td class="mainvalue"> $TimeLong{"$Data{"Created"}"}</td>
</tr>
</table>
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td width="75%" class="mainbody">
<table border="0" width="100%" cellspacing="0" cellpadding="1">
# From:, To:, Cc:
<!-- dtl:block:Row -->
<tr>
<td valign="top" width="15%"><b>$Text{"$Data{"Key"}"}:</b></td>
<td width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
</tr>
<!-- dtl:block:Row -->
# show the Article::FreeKey1-3 and Article::FreeText1-3
<!-- dtl:block:ArticleFreeText -->
<tr>
<td valign="top" width="15%"><b>$QData{"Key"}:</b></td>
<td width="85%"> <div title="$QData{"Value"}">$QData{"Value","80"}</div></td>
</tr>
<!-- dtl:block:ArticleFreeText -->
# --
# show FreeKey1-3 and FreeText1-3 (in other way like the block, so you could add link or somethin else)
# --
#<dtl if ($Data{"FreeKey1"} ne "") { $Data{"ArticleFreeString1"} = "<tr><td valign="top"><b>$QData{"FreeKey1"}:</b></td><td> $QData{"FreeText1"}</td></tr>"; }>
#<dtl if ($Data{"FreeKey2"} ne "") { $Data{"ArticleFreeString2"} = "<tr><td valign="top"><b>$QData{"FreeKey2"}:</b></td><td> $QData{"FreeText2"}</td></tr>"; }>
#<dtl if ($Data{"FreeKey3"} ne "") { $Data{"ArticleFreeString3"} = "<tr><td valign="top"><b>$QData{"FreeKey3"}:</b></td><td> $QData{"FreeText3"}</td></tr>"; }>
# $Data{"ArticleFreeString1"}
# $Data{"ArticleFreeString2"}
# $Data{"ArticleFreeString3"}
# show article options like signed, crypted, ...
<!-- dtl:block:ArticleOption-->
<dtl if ($Data{"Successful"} eq "0") { $Data{"StartFont"} = "<font color="red">"; }>
<dtl if ($Data{"Successful"} eq "0") { $Data{"StopFont"} = "</font>"; }>
<dtl if ($Data{"Successful"} eq "1") { $Data{"StartFont"} = "<font color="green">"; }>
<dtl if ($Data{"Successful"} eq "1") { $Data{"StopFont"} = "</font>"; }>
<tr>
<td valign="top" width="15%"><b>$Text{"$Data{"Key"}"}:</b></td>
<td width="85%"> <div title="$QData{"Value"}">$Data{"StartFont"}$QData{"Value","80"}$Data{"StopFont"}</div></div></td>
</tr>
<!-- dtl:block:ArticleOption -->
</table>
$Data{"BodyNote"}
<div class="message">
$Data{"Body"}
</div>
</td>
<td width="25%" align="left" valign="top" class="PriorityID-$Data{"PriorityID"}">
<p>
<table border="0" cellspacing="0" cellpadding="1">
<!-- dtl:block:Type -->
<tr valign="top">
<td><b>$Text{"Type"}:</b></td>
<td><div title="$QData{"Type"}">$QData{"Type","18"}</div></td>
</tr>
<!-- dtl:block:Type -->
<tr valign="top">
<td><b>$Text{"State"}:</b></td>
<td><font color="red"><div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</div></font></td>
</tr>
<tr valign="top">
<td><b>$Text{"Priority"}:</b></td>
<td><font color="red"><div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Quote{"$Text{"$Data{"Priority"}"}","18"}</div></font></td>
</tr>
<tr valign="top">
<td><b>$Text{"Queue"}:</b></td>
<td><font color="red"><div title="$QData{"Queue"}">$QData{"Queue","18"}</div></font></td>
</tr>
<!-- dtl:block:Service -->
<tr valign="top">
<td><b>$Text{"Service"}:</b></td>
<td><div title="$QData{"Service"}">$QData{"Service","18"}</div></td>
</tr>
<!-- dtl:block:Service -->
<!-- dtl:block:SLA -->
<tr valign="top">
<td><b>$Text{"SLA"}:</b></td>
<td><div title="$QData{"SLA"}">$QData{"SLA","18"}</div></td>
</tr>
<!-- dtl:block:SLA -->
<!-- dtl:block:FirstResponseTime -->
<tr valign="top">
<td><b>$Text{"First Response Time"}:</b></td>
<td>
<!-- dtl:block:FirstResponseTimeFontStart -->
<font color="red">
<!-- dtl:block:FirstResponseTimeFontStart -->
<div title="$Text{"Service Time"}: $QData{"FirstResponseTimeWorkingTime"}">$QData{"FirstResponseTimeHuman"}<br>$TimeShort{"$QData{"FirstResponseTimeDestinationDate"}"}</div>
<!-- dtl:block:FirstResponseTimeFontStop -->
</font>
<!-- dtl:block:FirstResponseTimeFontStop -->
</td>
</tr>
<!-- dtl:block:FirstResponseTime -->
<!-- dtl:block:UpdateTime -->
<tr valign="top">
<td><b>$Text{"Update Time"}:</b></td>
<td>
<!-- dtl:block:UpdateTimeFontStart -->
<font color="red">
<!-- dtl:block:UpdateTimeFontStart -->
<div title="$Text{"Service Time"}: $QData{"UpdateTimeWorkingTime"}">$QData{"UpdateTimeHuman"}<br>$TimeShort{"$QData{"UpdateTimeDestinationDate"}"}</div>
<!-- dtl:block:UpdateTimeFontStop -->
</font>
<!-- dtl:block:UpdateTimeFontStop -->
</td>
</tr>
<!-- dtl:block:UpdateTime -->
<!-- dtl:block:SolutionTime -->
<tr valign="top">
<td><b>$Text{"Solution Time"}:</b></td>
<td>
<!-- dtl:block:SolutionTimeFontStart -->
<font color="red">
<!-- dtl:block:SolutionTimeFontStart -->
<div title="$Text{"Service Time"}: $QData{"SolutionTimeWorkingTime"}">$QData{"SolutionTimeHuman"}<br>$TimeShort{"$QData{"SolutionTimeDestinationDate"}"}</div>
<!-- dtl:block:SolutionTimeFontStop -->
</font>
<!-- dtl:block:SolutionTimeFontStop -->
</td>
</tr>
<!-- dtl:block:SolutionTime -->
<tr valign="top">
<td><b>$Text{"CustomerID"}:</b></td>
<td><a href="$Config{"CustomerDBLink"}" $Config{"CustomerDBLinkTarget"}>$Quote{"$Data{"CustomerID"}","18"}</a></td>
</tr>
# <tr valign="top">
# <td><b>$Text{"Owner"}:</b></td>
# <td><div title="$QData{"Owner"}">$QData{"Owner","18"}</div></td>
# </tr>
# --
# show TicketFreeKey1-2 and TicketFreeText1-2
# --
<dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr><td><b>$QData{"TicketFreeKey1","25"}:</b></td><td><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr><td><b>$QData{"TicketFreeKey2","25"}:</b></td><td><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey3"} ne "") { $Data{"TicketFreeString3"} = "<tr><td><b>$QData{"TicketFreeKey3","25"}:</b></td><td><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey4"} ne "") { $Data{"TicketFreeString4"} = "<tr><td><b>$QData{"TicketFreeKey4","25"}:</b></td><td><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey5"} ne "") { $Data{"TicketFreeString5"} = "<tr><td><b>$QData{"TicketFreeKey5","25"}:</b></td><td><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey6"} ne "") { $Data{"TicketFreeString6"} = "<tr><td><b>$QData{"TicketFreeKey6","25"}:</b></td><td><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey7"} ne "") { $Data{"TicketFreeString7"} = "<tr><td><b>$QData{"TicketFreeKey7","25"}:</b></td><td><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey8"} ne "") { $Data{"TicketFreeString8"} = "<tr><td><b>$QData{"TicketFreeKey8","25"}:</b></td><td><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey9"} ne "") { $Data{"TicketFreeString9"} = "<tr><td><b>$QData{"TicketFreeKey9","25"}:</b></td><td><div title="$QData{"TicketFreeText9"}">$QData{"TicketFreeText9","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey10"} ne "") { $Data{"TicketFreeString10"} = "<tr><td><b>$QData{"TicketFreeKey10","25"}:</b></td><td><div title="$QData{"TicketFreeText10"}">$QData{"TicketFreeText10","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey11"} ne "") { $Data{"TicketFreeString11"} = "<tr><td><b>$QData{"TicketFreeKey11","25"}:</b></td><td><div title="$QData{"TicketFreeText11"}">$QData{"TicketFreeText11","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey12"} ne "") { $Data{"TicketFreeString12"} = "<tr><td><b>$QData{"TicketFreeKey12","25"}:</b></td><td><div title="$QData{"TicketFreeText12"}">$QData{"TicketFreeText12","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey13"} ne "") { $Data{"TicketFreeString13"} = "<tr><td><b>$QData{"TicketFreeKey13","25"}:</b></td><td><div title="$QData{"TicketFreeText13"}">$QData{"TicketFreeText13","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey14"} ne "") { $Data{"TicketFreeString14"} = "<tr><td><b>$QData{"TicketFreeKey14","25"}:</b></td><td><div title="$QData{"TicketFreeText14"}">$QData{"TicketFreeText14","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey15"} ne "") { $Data{"TicketFreeString15"} = "<tr><td><b>$QData{"TicketFreeKey15","25"}:</b></td><td><div title="$QData{"TicketFreeText15"}">$QData{"TicketFreeText15","25"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey16"} ne "") { $Data{"TicketFreeString16"} = "<tr><td><b>$QData{"TicketFreeKey16","25"}:</b></td><td><div title="$QData{"TicketFreeText16"}">$QData{"TicketFreeText16","25"}</div></td></tr>"; }>
$Data{"TicketFreeString1"}
$Data{"TicketFreeString2"}
$Data{"TicketFreeString3"}
$Data{"TicketFreeString4"}
$Data{"TicketFreeString5"}
$Data{"TicketFreeString6"}
$Data{"TicketFreeString7"}
$Data{"TicketFreeString8"}
$Data{"TicketFreeString9"}
$Data{"TicketFreeString10"}
$Data{"TicketFreeString11"}
$Data{"TicketFreeString12"}
$Data{"TicketFreeString13"}
$Data{"TicketFreeString14"}
$Data{"TicketFreeString15"}
$Data{"TicketFreeString16"}
# --
</table>
# show customer info table
<!-- dtl:block:CustomerTable -->
<p><hr><b>$Text{"Customer Info"}:</b> $Data{"CustomerTable"}<hr></p>
<!-- dtl:block:CustomerTable -->
<br>
<table border="0" cellspacing="0" cellpadding="1" width="95%">
<tr>
<td>
# show compose links
<!-- dtl:block:AgentIsCustomer -->
<p>
<b>$Text{"Your own Ticket"}:</b>
<br>
<table border="0">
<tr align="left">
<td>
<li>
<a href="$Env{"Baselink"}Action=AgentTicketCustomerFollowUp&TicketID=$Data{"TicketID"}" onmouseover="window.status='$JSText{"Compose Follow up"}'; return true;" onmouseout="window.status='';">$Text{"Compose Follow up"}</a>
</li>
</td>
</tr>
</table>
</p>
<!-- dtl:block:AgentIsCustomer -->
<!-- dtl:block:AgentAnswer -->
<!-- dtl:block:AgentAnswerCompose -->
<p>
<b>$Text{"Compose Answer"} ($Text{"email"}):</b>
<br>
<table border="0">
<tr align="left">
<td>
$Data{"StdResponsesStrg"}
</td>
</tr>
</table>
</p>
<!-- dtl:block:AgentAnswerCompose -->
<!-- dtl:block:AgentAnswerPhoneOutbound -->
<p>
<b>$Text{"Contact customer"} ($Text{"phone"}):</b>
<br>
<table border="0">
<tr align="left">
<td>
<dtl if ($Data{"AgentPhone"} ne "0") { $Data{"AgentPhoneStrg"} = "<li><a href="$Env{"Baselink"}Action=AgentTicketPhoneOutbound&TicketID=$Data{"TicketID"}&QueueID=$Data{"QueueID"}" onmouseover="window.status='$JSText{"Phone call"}'; return true;" onmouseout="window.status='';">$Text{"Phone call"}</a></li>"; }>
$Data{"AgentPhoneStrg"}
</td>
</tr>
</table>
</p>
<!-- dtl:block:AgentAnswerPhoneOutbound -->
<!-- dtl:block:AgentAnswer -->
</td>
</tr>
</table>
</p>
<p>
<table border="0" cellspacing="0" cellpadding="1" width="95%">
<tr>
<td>
<!-- dtl:block:Move -->
<b>$Text{"Change queue"}:</b>
<br>
<form action="$Env{"CGIHandle"}" method="get">
<input type="hidden" name="Action" value="AgentTicketMove">
<input type="hidden" name="Subaction" value="InRage">
<input type="hidden" name="QueueID" value="$QData{"QueueID"}">
<input type="hidden" name="TicketID" value="$QData{"TicketID"}">
$Data{"MoveQueuesStrg"}
<input class="button" type="submit" value="$Text{"Move"}">
</form>
<!-- dtl:block:Move -->
</td>
</tr>
</table>
</p>
</td>
</tr>
</table>
<!-- end ticket -->
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