1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
|
# --
# CustomerTicketZoom.dtl - provides HTML TicketZoom for CustomerTicketZoom.pm
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: CustomerTicketZoom.dtl,v 1.30 2007/03/15 08:24:11 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
<!-- start ticket $Data{"TicketNumber"} -->
<!-- This java script is just for nice to have funktions! -->
<script language="JavaScript" type="text/javascript">
<!--
function submit_compose() {
if (document.compose.Subject.value == "") {
alert('$JSText{"A message should have a subject!"}');
document.compose.Subject.focus();
return false;
}
else if (document.compose.Body.value == "") {
alert('$JSText{"A message should have a body!"}');
document.compose.Body.focus();
return false;
}
else {
return true;
}
}
//-->
</script>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td width="50%" class="mainhead">
$Env{"Box0"}$Text{"Zoom"} $Config{"Ticket::Hook"}: $Data{"TicketNumber"}$Env{"Box1"}
</td>
<td align="right" width="50%" class="mainhead">
$Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td width="70%" class="menu">
<a href="$Env{"Baselink"}Action=CustomerTicketPrint&TicketID=$QData{"TicketID"}" onmouseover="window.status='$JSText{"Print Ticket"}'; return true;" onmouseout="window.status='';" target="_blank">$Text{"Print"}</a>
</td>
<td align="right" width="30%" class="menu">
<b>$Text{"Created"}:</b> $TimeLong{"$Data{"Created"}"}
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td valign="top" width="75%" class="small">
<!-- dtl:block:Tree -->
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<!-- dtl:block:TreeItem -->
<tr class="$QData{"SenderType"}-$QData{"ArticleType"}">
<td class="small">
<div title="$QData{"From","50"}: $QData{"Subject","200"} - $TimeLong{"$QData{"Created"}"}">$Data{"Space"}$Data{"Start"} $QData{"Count"}. <a href="$Env{"Baselink"}Action=CustomerTicketZoom&TicketID=$QData{"TicketID"}&ArticleID=$QData{"ArticleID"}#$QData{"ArticleID"}" onmouseover="window.status='$JSText{"$QData{"SenderType"}"} ($Text{"$QData{"ArticleType"}"})'; return true;" onmouseout="window.status='';">$Text{"$QData{"SenderType"}"} ($Text{"$QData{"ArticleType"}"})</a>
$QData{"From","16"}: $QData{"Subject","20"} - $TimeLong{"$QData{"Created"}"}$Data{"Stop"}
<!-- dtl:block:TreeItemAttachment -->
<a href="$Env{"Baselink"}Action=CustomerTicketAttachment&ArticleID=$QData{"ArticleID"}&FileID=$QData{"FileID"}" title="$QData{"Filename"} - $QData{"Filesize"}" $Data{"Target"}><img border="0" src="$Env{"Images"}attach-small.png"></a>
<!-- dtl:block:TreeItemAttachment -->
<!-- dtl:block:TreeItemAttachmentMore -->
[..]
<!-- dtl:block:TreeItemAttachmentMore -->
</div>
</td>
</tr>
<!-- dtl:block:TreeItem -->
</table>
<!-- dtl:block:Tree -->
<hr>
<table border="0" width="100%" cellspacing="0" cellpadding="1">
<!-- dtl:block:Row -->
<tr>
<td class="contentkey" width="15%">$Text{"$Data{"Key"}"}:</td>
<td class="contentvalue" width="85%"> <div title="$QData{"Value"}">$QData{"Value","200"}</div></td>
</tr>
<!-- dtl:block:Row -->
# show the Article::FreeKey1-3 and Article::FreeValue1-3
<dtl if ($Data{"ArticleFreeKey1"} ne "") { $Data{"ArticleFreeString1"} = "<tr><td class="contentkey">$QData{"ArticleFreeKey1"}:</td><td class="contentvalue"> $QData{"ArticleFreeText1"}</td></tr>"; }>
<dtl if ($Data{"ArticleFreeKey2"} ne "") { $Data{"ArticleFreeString2"} = "<tr><td class="contentkey">$QData{"ArticleFreeKey2"}:</td><td class="contentvalue"> $QData{"ArticleFreeText2"}</td></tr>"; }>
<dtl if ($Data{"ArticleFreeKey3"} ne "") { $Data{"ArticleFreeString3"} = "<tr><td class="contentkey">$QData{"ArticleFreeKey3"}:</td><td class="contentvalue"> $QData{"ArticleFreeText3"}</td></tr>"; }>
$Data{"ArticleFreeString1"}
$Data{"ArticleFreeString2"}
$Data{"ArticleFreeString3"}
# show attachments
<!-- dtl:block:ArticleAttachment -->
<tr>
<td class="contentkey" width="15%">$Text{"$Data{"Key"}"}:</td>
<td class="contentvalue" width="85%">
<table border="0" cellspacing="0" cellpadding="1">
<!-- dtl:block:ArticleAttachmentRow -->
<tr>
<td>$QData{"Filename"}</td>
<td>
<!-- dtl:block:ArticleAttachmentRowLink -->
<a href="$Data{"Link"}" $Data{"Target"} onmouseover="window.status='$JSText{"$QData{"Action"}"}: $QData{"Filename"}';return true;" onmouseout="window.status='';"><img src="$Env{"Images"}$QData{"Image"}" border="0" alt="$Text{"$QData{"Action"}"}" title="$Text{"$QData{"Action"}"}"></a>
<!-- dtl:block:ArticleAttachmentRowLink -->
<!-- dtl:block:ArticleAttachmentRowNoLink -->
<img src="$Env{"Images"}$QData{"Image"}" border="0" alt="$Text{"$QData{"Action"}"}" title="$Text{"$QData{"Action"}"}">
<!-- dtl:block:ArticleAttachmentRowNoLink -->
</td>
<td align="right">$QData{"Filesize"}</td>
</tr>
<!-- dtl:block:ArticleAttachmentRow -->
</table>
</td>
</tr>
<!-- dtl:block:ArticleAttachment -->
</table>
$Data{"Article::TextNote"}
<pre>
$Data{"Article::Text"}
</pre>
<!-- dtl:block:FollowUp -->
<hr>
<form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
<input type="hidden" name="Action" value="CustomerTicketZoom">
<input type="hidden" name="Subaction" value="Store">
<input type="hidden" name="TicketID" value="$QData{"TicketID"}">
<input type="hidden" name="ArticleID" value="$QData{"Article::ArticleID"}">
<input type="hidden" name="FormID" value="$QData{"FormID"}">
<table border="0" width="100%">
<tr>
<td class="contentkey" width="15%">$Text{"Subject"}:</td>
<td class="contentvalue" width="85%">
<input type="text" name="Subject" value="$QData{"Subject"}" size="70">
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Text"}:</td>
<td class="contentvalue">
<textarea name="Body" rows="15" cols="$Config{"Ticket::Frontend::TextAreaNote"}" wrap="$Env{"BrowserWrap"}">$QData{"Body"}</textarea>
</td>
</tr>
<tr>
<td class="contentkey">$Text{"Attachment"}:</td>
<td class="contentvalue">
<table cellspacing="0" cellpadding="0" width="400">
<!-- dtl:block:Attachment -->
<tr>
<td>$QData{"Filename"}</td>
<td>$QData{"Filesize"}</td>
<td align="right">
<input class="button" type="submit" name="AttachmentDelete$QData{"FileID"}" value="$Text{"Delete"}">
</td>
</tr>
<!-- dtl:block:Attachment -->
<tr>
<td colspan="2"><input name="file_upload" type="file" size="40" class="fixed"></td>
<td align="right">
<input class="button" type="submit" name="AttachmentUpload" value="$Text{"Attach"}">
<a name="attachment"></a>
</td>
</tr>
</table>
</td>
</tr>
<!-- dtl:block:State -->
<tr>
<td class="contentkey">$Text{"Next state"}:</td>
<td class="contentvalue"> $Data{"NextStatesStrg"}</td>
</tr>
<!-- dtl:block:State -->
<!-- dtl:block:Priority -->
<tr>
<td class="contentkey">$Text{"Priority"}:</td>
<td class="contentvalue"> $Data{"PriorityStrg"}</td>
</tr>
<!-- dtl:block:Priority -->
</table>
<br>
<input class="button" type="submit" value="$Text{"Submit"}" onclick="return submit_compose();">
</form>
<!-- dtl:block:FollowUp -->
</td>
<td width="25%" align="center" class="menu">
<table border="0" cellspacing="0" cellpadding="1" width="95%">
<!-- dtl:block:Type -->
<tr>
<td class="contentkey">$Text{"Type"}:</td>
<td class="contentvalue"><font color="red"><div title="$Quote{"$Text{"$Data{"Type"}"}"}">$Quote{"$Text{"$Data{"Type"}"}","18"}</div></font></td>
</tr>
<!-- dtl:block:Type -->
<tr>
<td class="contentkey">$Text{"State"}:</td>
<td class="contentvalue"><font color="red"><div title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</div></font></td>
</tr>
<tr>
<td class="contentkey">$Text{"Priority"}:</td>
<td class="contentvalue"><font color="red"><div title="$Quote{"$Text{"$Data{"Priority"}"}"}">$Quote{"$Text{"$Data{"Priority"}"}","18"}</div></font></td>
</tr>
<tr>
<td class="contentkey">$Text{"Queue"}:</td>
<td class="contentvalue"><font color="red"><div title="$QData{"Queue"}">$QData{"Queue","18"}</div></font></td>
</tr>
<!-- dtl:block:Service -->
<tr>
<td class="contentkey">$Text{"Service"}:</td>
<td class="contentvalue"><font color="red"><div title="$QData{"Service"}">$QData{"Service","18"}</div></font></td>
</tr>
<!-- dtl:block:Service -->
<!-- dtl:block:SLA -->
<tr>
<td class="contentkey">$Text{"SLA"}:</td>
<td class="contentvalue"><font color="red"><div title="$QData{"SLA"}">$QData{"SLA","18"}</div></font></td>
</tr>
<!-- dtl:block:SLA -->
<tr>
<td class="contentkey">$Text{"CustomerID"}:</td>
<td class="contentvalue"><div title="$QData{"CustomerID"}">$QData{"CustomerID","18"}</div></td>
</tr>
# <tr>
# <td class="contentkey">$Text{"Accounted time"}:</td>
# <td class="contentvalue">$Data{"TicketTimeUnits"}</td>
# </tr>
# <tr>
# <td class="contentkey">$Text{"Owner"}:</td>
# <td class="contentvalue"><div title="$QData{"Owner"}">$QData{"Owner","18"}</div></td>
# </tr>
# use this if you want to show TicketFreeKey1-16 and TicketFreeText1-16
<dtl if ($Data{"TicketFreeKey1"} ne "") { $Data{"TicketFreeString1"} = "<tr><td class="contentkey">$QData{"TicketFreeKey1","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText1"}">$QData{"TicketFreeText1","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey2"} ne "") { $Data{"TicketFreeString2"} = "<tr><td class="contentkey">$QData{"TicketFreeKey2","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText2"}">$QData{"TicketFreeText2","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey3"} ne "") { $Data{"TicketFreeString3"} = "<tr><td class="contentkey">$QData{"TicketFreeKey3","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText3"}">$QData{"TicketFreeText3","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey4"} ne "") { $Data{"TicketFreeString4"} = "<tr><td class="contentkey">$QData{"TicketFreeKey4","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText4"}">$QData{"TicketFreeText4","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey5"} ne "") { $Data{"TicketFreeString5"} = "<tr><td class="contentkey">$QData{"TicketFreeKey5","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText5"}">$QData{"TicketFreeText5","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey6"} ne "") { $Data{"TicketFreeString6"} = "<tr><td class="contentkey">$QData{"TicketFreeKey6","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText6"}">$QData{"TicketFreeText6","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey7"} ne "") { $Data{"TicketFreeString7"} = "<tr><td class="contentkey">$QData{"TicketFreeKey7","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText7"}">$QData{"TicketFreeText7","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey8"} ne "") { $Data{"TicketFreeString8"} = "<tr><td class="contentkey">$QData{"TicketFreeKey8","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText8"}">$QData{"TicketFreeText8","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey9"} ne "") { $Data{"TicketFreeString9"} = "<tr><td class="contentkey">$QData{"TicketFreeKey9","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText9"}">$QData{"TicketFreeText9","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey10"} ne "") { $Data{"TicketFreeString10"} = "<tr><td class="contentkey">$QData{"TicketFreeKey10","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText10"}">$QData{"TicketFreeText10","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey11"} ne "") { $Data{"TicketFreeString11"} = "<tr><td class="contentkey">$QData{"TicketFreeKey11","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText11"}">$QData{"TicketFreeText11","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey12"} ne "") { $Data{"TicketFreeString12"} = "<tr><td class="contentkey">$QData{"TicketFreeKey12","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText12"}">$QData{"TicketFreeText12","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey13"} ne "") { $Data{"TicketFreeString13"} = "<tr><td class="contentkey">$QData{"TicketFreeKey13","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText13"}">$QData{"TicketFreeText13","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey14"} ne "") { $Data{"TicketFreeString14"} = "<tr><td class="contentkey">$QData{"TicketFreeKey14","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText14"}">$QData{"TicketFreeText14","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey15"} ne "") { $Data{"TicketFreeString15"} = "<tr><td class="contentkey">$QData{"TicketFreeKey15","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText15"}">$QData{"TicketFreeText15","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeKey16"} ne "") { $Data{"TicketFreeString16"} = "<tr><td class="contentkey">$QData{"TicketFreeKey16","20"}:</td><td class="contentvalue"><div title="$QData{"TicketFreeText16"}">$QData{"TicketFreeText16","20"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeTime1"} ne "") { $Data{"TicketFreeString17"} = "<tr><td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td><td class="contentvalue"><div title="$TimeShort{"$QData{"TicketFreeTime1"}"}">$TimeShort{"$QData{"TicketFreeTime1"}"}</div></td></tr>"; }>
<dtl if ($Data{"TicketFreeTime2"} ne "") { $Data{"TicketFreeString18"} = "<tr><td class="contentkey">$Text{"$Config{"TicketFreeTimeKey2"}"}:</td><td class="contentvalue"><div title="$TimeShort{"$QData{"TicketFreeTime2"}"}">$TimeShort{"$QData{"TicketFreeTime2"}"}</div></td></tr>"; }>
$Data{"TicketFreeString1"}
$Data{"TicketFreeString2"}
$Data{"TicketFreeString3"}
$Data{"TicketFreeString4"}
$Data{"TicketFreeString5"}
$Data{"TicketFreeString6"}
$Data{"TicketFreeString7"}
$Data{"TicketFreeString8"}
$Data{"TicketFreeString9"}
$Data{"TicketFreeString10"}
$Data{"TicketFreeString11"}
$Data{"TicketFreeString12"}
$Data{"TicketFreeString13"}
$Data{"TicketFreeString14"}
$Data{"TicketFreeString15"}
$Data{"TicketFreeString16"}
$Data{"TicketFreeString17"}
$Data{"TicketFreeString18"}
</table>
</td>
</tr>
</table>
<!-- end ticket -->
|
