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# --
# Kernel/System/Ticket/Event/ForceState.pm - set state
# Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/
# --
# $Id: ForceState.pm,v 1.4 2006/10/19 20:58:25 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::System::Ticket::Event::ForceState;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# get needed objects
foreach (qw(ConfigObject TicketObject LogObject UserObject CustomerUserObject SendmailObject TimeObject EncodeObject)) {
$Self->{$_} = $Param{$_} || die "Got no $_!";
}
return $Self;
}
sub Run {
my $Self = shift;
my %Param = @_;
# check needed stuff
foreach (qw(TicketID Event Config)) {
if (!$Param{$_}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!");
return;
}
}
my %Ticket = $Self->{TicketObject}->TicketGet(%Param);
# should I unlock a ticket after move?
if ($Ticket{Lock} =~ /^lock$/i) {
foreach (keys %{$Param{Config}}) {
if ($_ eq $Ticket{State} && $_) {
$Self->{TicketObject}->StateSet(
TicketID => $Param{TicketID},
State => $Param{Config}->{$_},
SendNoNotification => 1,
UserID => 1,
);
}
}
}
return 1;
}
1;
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