1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
|
# --
# Kernel/System/Ticket/Event/Test.pm - test event module
# Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/
# --
# $Id: Test.pm,v 1.4 2006/10/19 20:58:25 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::System::Ticket::Event::Test;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.4 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# get needed objects
foreach (qw(ConfigObject TicketObject LogObject UserObject CustomerUserObject SendmailObject)) {
$Self->{$_} = $Param{$_} || die "Got no $_!";
}
return $Self;
}
sub Run {
my $Self = shift;
my %Param = @_;
# check needed stuff
foreach (qw(TicketID Event Config)) {
if (!$Param{$_}) {
$Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!");
return;
}
}
if ($Param{Event} eq 'TicketCreate') {
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $Param{TicketID});
if ($Ticket{State} eq 'Test') {
# do some stuff
$Self->{TicketObject}->HistoryAdd(
TicketID => $Param{TicketID},
CreateUserID => $Param{UserID},
HistoryType => 'Misc',
Name => "Some Info about Changes!",
);
}
}
elsif ($Param{Event} eq 'MoveTicket') {
my %Ticket = $Self->{TicketObject}->TicketGet(TicketID => $Param{TicketID});
if ($Ticket{Queue} eq 'Test') {
# do some stuff
$Self->{TicketObject}->HistoryAdd(
TicketID => $Param{TicketID},
CreateUserID => $Param{UserID},
HistoryType => 'Misc',
Name => "Some Info about Changes!",
);
}
}
}
1;
|
