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# --
# Ticket/Number/Random.pm - a ticket number random generator
# Copyright (C) 2001-2008 OTRS GmbH, http://otrs.org/
# --
# $Id: Random.pm,v 1.15.2.2 2008/01/02 11:22:39 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
# Note:
# available objects are: ConfigObject, LogObject and DBObject
#
# Generates random ticket numbers like ss.... (e. g. 100057866352, 103745394596, ...)
# --
package Kernel::System::Ticket::Number::Random;
use strict;
use vars qw($VERSION);
$VERSION = '$Revision: 1.15.2.2 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
sub TicketCreateNumber {
my $Self = shift;
# get needed config options
my $SystemID = $Self->{ConfigObject}->Get('SystemID');
# random counter
my $Count = int(rand(9999999999));
my $Length = length($Count);
$Length = 10 - $Length;
# fill up
foreach (1..$Length) {
$Count = "0$Count";
}
# create new ticket number
my $Tn = $SystemID.$Count;
# Check ticket number. If exists generate new one!
if ($Self->TicketCheckNumber(Tn=>$Tn)) {
$Self->{LoopProtectionCounter}++;
if ($Self->{LoopProtectionCounter} >= 12000) {
# loop protection
$Self->{LogObject}->Log(
Priority => 'error',
Message => "CounterLoopProtection is now $Self->{LoopProtectionCounter}!".
" Stoped TicketCreateNumber()!",
);
return;
}
# create new ticket number again
$Self->{LogObject}->Log(
Priority => 'notice',
Message => "Tn ($Tn) exists! Creating a new one.",
);
$Tn = $Self->TicketCreateNumber();
}
return $Tn;
}
sub GetTNByString {
my $Self = shift;
my $String = shift || return;
# get needed config options
my $CheckSystemID = $Self->{ConfigObject}->Get('Ticket::NumberGenerator::CheckSystemID');
my $SystemID = '';
if ($CheckSystemID) {
$SystemID = $Self->{ConfigObject}->Get('SystemID');
}
my $TicketHook = $Self->{ConfigObject}->Get('Ticket::Hook');
my $TicketHookDivider = $Self->{ConfigObject}->Get('Ticket::HookDivider');
# check current setting
if ($String =~ /\Q$TicketHook$TicketHookDivider\E($SystemID\d{2,20})/i) {
return $1;
}
else {
# check default setting
if ($String =~ /\Q$TicketHook\E:\s{0,2}($SystemID\d{2,20})/i) {
return $1;
}
else {
return;
}
}
}
1;
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