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# --
# Kernel/System/Web/InterfaceAgent.pm - the agent interface file (incl. auth)
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: InterfaceAgent.pm,v 1.23 2007/09/07 09:12:46 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
package Kernel::System::Web::InterfaceAgent;
use strict;
use vars qw($VERSION @INC);
$VERSION = '$Revision: 1.23 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# all framework needed modules
use Kernel::Config;
use Kernel::System::Log;
use Kernel::System::Main;
use Kernel::System::Encode;
use Kernel::System::Time;
use Kernel::System::Web::Request;
use Kernel::System::DB;
use Kernel::System::Auth;
use Kernel::System::AuthSession;
use Kernel::System::User;
use Kernel::System::Group;
use Kernel::Output::HTML::Layout;
=head1 NAME
Kernel::System::Web::InterfaceAgent - the agent web interface
=head1 SYNOPSIS
the global agent web interface (incl. auth, session, ...)
=head1 PUBLIC INTERFACE
=over 4
=cut
=item new()
create agent web interface object
use Kernel::System::Web::InterfaceAgent;
my $Debug = 0;
my $InterfaceAgent = Kernel::System::Web::InterfaceAgent->new(Debug => $Debug);
=cut
sub new {
my $Type = shift;
my %Param = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
# get debug level
$Self->{Debug} = $Param{Debug} || 0;
# performance log
$Self->{PerformanceLogStart} = time();
# create common framework objects 1/3
$Self->{ConfigObject} = Kernel::Config->new();
$Self->{LogObject} = Kernel::System::Log->new(
LogPrefix => $Self->{ConfigObject}->Get('CGILogPrefix'),
%{$Self},
);
$Self->{MainObject} = Kernel::System::Main->new(%{$Self});
$Self->{EncodeObject} = Kernel::System::Encode->new(%{$Self});
$Self->{TimeObject} = Kernel::System::Time->new(%{$Self});
$Self->{ParamObject} = Kernel::System::Web::Request->new(
%{$Self},
WebRequest => $Param{WebRequest} || 0,
);
# debug info
if ($Self->{Debug}) {
$Self->{LogObject}->Log(
Priority => 'debug',
Message => 'Global handle started...',
);
}
return $Self;
}
=item Run()
execute the object
$InterfaceAgent->Run();
=cut
sub Run {
my $Self = shift;
# get common framework params
my %Param = ();
# get session id
$Param{SessionName} = $Self->{ConfigObject}->Get('SessionName') || 'SessionID';
$Param{SessionID} = $Self->{ParamObject}->GetParam(Param => $Param{SessionName}) || '';
# drop old session id (if exists)
my $QueryString = $ENV{"QUERY_STRING"} || '';
$QueryString =~ s/(\?|&|)$Param{SessionName}(=&|=.+?&|=.+?$)/&/g;
# definde frame work params
my $FramworkPrams = {
Lang => '',
Action => '',
Subaction => '',
RequestedURL => $QueryString,
};
foreach my $Key (keys %{$FramworkPrams}) {
$Param{$Key} = $Self->{ParamObject}->GetParam(Param => $Key)
|| $FramworkPrams->{$Key};
}
# Check if the brwoser sends the SessionID cookie and set the SessionID-cookie
# as SessionID! GET or POST SessionID have the lowest priority.
if ($Self->{ConfigObject}->Get('SessionUseCookie')) {
$Param{SessionIDCookie} = $Self->{ParamObject}->GetCookie(Key => $Param{SessionName});
if ($Param{SessionIDCookie}) {
$Param{SessionID} = $Param{SessionIDCookie};
}
}
# create common framework objects 2/3
$Self->{LayoutObject} = Kernel::Output::HTML::Layout->new(
%{$Self},
Lang => $Param{Lang},
);
# check common objects
$Self->{DBObject} = Kernel::System::DB->new(%{$Self});
if (!$Self->{DBObject}) {
$Self->{LayoutObject}->FatalError(
Comment => 'Please contact your admin'
);
}
if ($Self->{ParamObject}->Error()) {
$Self->{LayoutObject}->FatalError(
Message => $Self->{ParamObject}->Error(),
Comment => 'Please contact your admin'
);
}
# create common framework objects 3/3
$Self->{UserObject} = Kernel::System::User->new(%{$Self});
$Self->{GroupObject} = Kernel::System::Group->new(%{$Self});
$Self->{SessionObject} = Kernel::System::AuthSession->new(%{$Self});
# application and add on application common objects
my %CommonObject = %{$Self->{ConfigObject}->Get('Frontend::CommonObject')};
foreach my $Key (keys %CommonObject) {
if ($Self->{MainObject}->Require($CommonObject{$Key})) {
$Self->{$Key} = $CommonObject{$Key}->new(%{$Self});
}
else {
# print error
$Self->{LayoutObject}->FatalError(
Comment => 'Please contact your admin'
);
}
}
# get common application and add on application params
my %CommonObjectParam = %{$Self->{ConfigObject}->Get('Frontend::CommonParam')};
foreach my $Key (keys %CommonObjectParam) {
$Param{$Key} = $Self->{ParamObject}->GetParam(Param => $Key) || $CommonObjectParam{$Key};
}
# security check Action Param (replace non word chars)
$Param{Action} =~ s/\W//g;
# check request type
if ($Param{Action} eq "Login") {
# get params
my $PostUser = $Self->{ParamObject}->GetParam(Param => 'User') || '';
my $PostPw = $Self->{ParamObject}->GetParam(Param => 'Password') || '';
# create AuthObject
my $AuthObject = Kernel::System::Auth->new(%{$Self});
# check submited data
my $User = $AuthObject->Auth(User => $PostUser, Pw => $PostPw);
if ($User) {
# get user data
my %UserData = $Self->{UserObject}->GetUserData(User => $User, Valid => 1);
# check needed data
if (!$UserData{UserID} || !$UserData{UserLogin}) {
if ($Self->{ConfigObject}->Get('LoginURL')) {
# redirect to alternate login
print $Self->{LayoutObject}->Redirect(
ExtURL => $Self->{ConfigObject}->Get('LoginURL')."?Reason=SystemError",
);
}
else {
# show need user data error message
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Panic!',
Message => 'Panic! No UserData!!!',
%Param,
),
);
exit (0);
}
}
# last login preferences update
$Self->{UserObject}->SetPreferences(
UserID => $UserData{UserID},
Key => 'UserLastLogin',
Value => $Self->{TimeObject}->SystemTime(),
);
# get groups rw
my %GroupData = $Self->{GroupObject}->GroupMemberList(
Result => 'HASH',
Type => 'rw',
UserID => $UserData{UserID},
);
foreach (keys %GroupData) {
$UserData{"UserIsGroup[$GroupData{$_}]"} = 'Yes';
}
# get groups ro
%GroupData = $Self->{GroupObject}->GroupMemberList(
Result => 'HASH',
Type => 'ro',
UserID => $UserData{UserID},
);
foreach (keys %GroupData) {
$UserData{"UserIsGroupRo[$GroupData{$_}]"} = 'Yes';
}
# create new session id
my $NewSessionID = $Self->{SessionObject}->CreateSessionID(
_UserLogin => $PostUser,
_UserPw => $PostPw,
%UserData,
UserLastRequest => $Self->{TimeObject}->SystemTime(),
UserType => 'User',
);
# set time zone offset if TimeZoneFeature is active
if ($Self->{ConfigObject}->Get('TimeZoneUser') &&
$Self->{ConfigObject}->Get('TimeZoneUserBrowserAutoOffset') &&
$Self->{LayoutObject}->{BrowserJavaScriptSupport}) {
my $TimeOffset = $Self->{ParamObject}->GetParam(Param => 'TimeOffset') || '';
if ($TimeOffset > 0) {
$TimeOffset = '-'.($TimeOffset/60);
}
else {
$TimeOffset = ($TimeOffset/60);
$TimeOffset =~ s/-/+/;
}
$Self->{UserObject}->SetPreferences(
UserID => $UserData{UserID},
Key => 'UserTimeZone',
Value => $TimeOffset,
);
$Self->{SessionObject}->UpdateSessionID(
SessionID => $NewSessionID,
Key => 'UserTimeZone',
Value => $TimeOffset,
);
}
# create a new LayoutObject with SessionIDCookie
my $Expires = '+'.$Self->{ConfigObject}->Get('SessionMaxTime').'s';
if (!$Self->{ConfigObject}->Get('SessionUseCookieAfterBrowserClose')) {
$Expires = '';
}
my $LayoutObject = Kernel::Output::HTML::Layout->new(
SetCookies => {
SessionIDCookie => $Self->{ParamObject}->SetCookie(
Key => $Param{SessionName},
Value => $NewSessionID,
Expires => $Expires,
),
},
SessionID => $NewSessionID,
SessionName => $Param{SessionName},
%{$Self},
);
# redirect with new session id and old params
# prepare old redirect URL -- do not redirect to Login or Logout (loop)!
if ($Param{RequestedURL} =~ /Action=(Logout|Login)/) {
$Param{RequestedURL} = '';
}
# redirect with new session id
print $LayoutObject->Redirect(OP => "$Param{RequestedURL}");
}
# login is valid
else {
if ($Self->{ConfigObject}->Get('LoginURL')) {
# redirect to alternate login
$Param{RequestedURL} = $Self->{LayoutObject}->LinkEncode($Param{RequestedURL});
print $Self->{LayoutObject}->Redirect(
ExtURL => $Self->{ConfigObject}->Get('LoginURL').
"?Reason=LoginFailed&RequestedURL=$Param{RequestedURL}",
);
}
else {
# show normal login
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Login',
Message => $Self->{LogObject}->GetLogEntry(
Type => 'Info',
What => 'Message',
) || 'Login failed! Your username or password was entered incorrectly.',
User => $User,
%Param,
),
);
}
}
}
# Logout
elsif ($Param{Action} eq "Logout") {
if ($Self->{SessionObject}->CheckSessionID(SessionID => $Param{SessionID})) {
# get session data
my %UserData = $Self->{SessionObject}->GetSessionIDData(
SessionID => $Param{SessionID},
);
# create new LayoutObject with new '%Param' and '%UserData'
$Self->{LayoutObject} = Kernel::Output::HTML::Layout->new(
SetCookies => {
SessionIDCookie => $Self->{ParamObject}->SetCookie(
Key => $Param{SessionName},
Value => '',
),
},
%{$Self},
%Param,
%UserData,
);
# remove session id
if ($Self->{SessionObject}->RemoveSessionID(SessionID => $Param{SessionID})) {
if ($Self->{ConfigObject}->Get('LogoutURL')) {
# redirect to alternate login
print $Self->{LayoutObject}->Redirect(
ExtURL => $Self->{ConfigObject}->Get('LogoutURL')."?Reason=Logout",
);
}
else {
# show logout screen
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Logout',
Message => 'Logout successful. Thank you for using OTRS!',
%Param,
),
);
}
}
else {
$Self->{LayoutObject}->FatalError(
Message => 'Can`t remove SessionID',
Comment => 'Please contact your admin'
);
}
}
else {
if ($Self->{ConfigObject}->Get('LoginURL')) {
# redirect to alternate login
$Param{RequestedURL} = $Self->{LayoutObject}->LinkEncode($Param{RequestedURL});
print $Self->{LayoutObject}->Redirect(
ExtURL => $Self->{ConfigObject}->Get('LoginURL').
"?Reason=InvalidSessionID&RequestedURL=$Param{RequestedURL}",
);
}
else {
# show login screen
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Logout',
Message => 'Invalid SessionID!',
%Param,
),
);
}
}
}
# user lost password
elsif ($Param{Action} eq "LostPassword") {
# check feature
if (! $Self->{ConfigObject}->Get('LostPassword')) {
# show normal login
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Login',
Message => 'Feature not active!',
),
);
exit 0;
}
# get params
my $User = $Self->{ParamObject}->GetParam(Param => 'User') || '';
# get user data
my %UserData = $Self->{UserObject}->GetUserData(User => $User, Valid => 1);
if (! $UserData{UserID}) {
# show normal login
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Login',
Message => 'There is no account with that login name.',
%Param,
),
);
exit 0;
}
else {
# get new password
$UserData{NewPW} = $Self->{UserObject}->GenerateRandomPassword();
# update new password
$Self->{UserObject}->SetPassword(UserLogin => $User, PW => $UserData{NewPW});
# send notify email
my $EmailObject = Kernel::System::Email->new(%{$Self});
my $Body = $Self->{ConfigObject}->Get('NotificationBodyLostPassword')
|| "New Password is: <OTRS_NEWPW>";
my $Subject = $Self->{ConfigObject}->Get('NotificationSubjectLostPassword')
|| 'New Password!';
foreach (keys %UserData) {
$Body =~ s/<OTRS_$_>/$UserData{$_}/gi;
}
if ($EmailObject->Send(
To => $UserData{UserEmail},
Subject => $Subject,
Charset => 'iso-8859-15',
Type => 'text/plain',
Body => $Body)
) {
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Login',
Message => "Sent new password to: ".$UserData{"UserEmail"},
User => $User,
%Param,
),
);
exit 0;
}
else {
$Self->{LayoutObject}->FatalError(
Comment => 'Please contact your admin'
);
}
}
}
# show login site
elsif (!$Param{SessionID}) {
# create AuthObject
my $AuthObject = Kernel::System::Auth->new(%{$Self});
if ($AuthObject->GetOption(What => 'PreAuth')) {
# automatic login
$Param{RequestedURL} = $Self->{LayoutObject}->LinkEncode($Param{RequestedURL});
print $Self->{LayoutObject}->Redirect(
OP => "Action=Login&RequestedURL=$Param{RequestedURL}",
);
}
elsif ($Self->{ConfigObject}->Get('LoginURL')) {
# redirect to alternate login
$Param{RequestedURL} = $Self->{LayoutObject}->LinkEncode($Param{RequestedURL});
print $Self->{LayoutObject}->Redirect(
ExtURL => $Self->{ConfigObject}->Get('LoginURL').
"?RequestedURL=$Param{RequestedURL}",
);
}
else {
# login screen
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Login',
%Param,
),
);
}
}
# run modules if exists a version value
elsif ($Self->{MainObject}->Require("Kernel::Modules::$Param{Action}")) {
# check session id
if ( !$Self->{SessionObject}->CheckSessionID(SessionID => $Param{SessionID}) ) {
# create new LayoutObject with new '%Param'
$Self->{LayoutObject} = Kernel::Output::HTML::Layout->new(
SetCookies => {
SessionIDCookie => $Self->{ParamObject}->SetCookie(
Key => $Param{SessionName},
Value => '',
),
},
%{$Self},
%Param,
);
# create AuthObject
my $AuthObject = Kernel::System::Auth->new(%{$Self});
if ($AuthObject->GetOption(What => 'PreAuth')) {
# automatic re-login
$Param{RequestedURL} = $Self->{LayoutObject}->LinkEncode($Param{RequestedURL});
print $Self->{LayoutObject}->Redirect(
OP => "?Action=Login&RequestedURL=$Param{RequestedURL}",
);
}
elsif ($Self->{ConfigObject}->Get('LoginURL')) {
# redirect to alternate login
$Param{RequestedURL} = $Self->{LayoutObject}->LinkEncode($Param{RequestedURL});
print $Self->{LayoutObject}->Redirect(
ExtURL => $Self->{ConfigObject}->Get('LoginURL').
"?Reason=InvalidSessionID&RequestedURL=$Param{RequestedURL}",
);
}
else {
# show login
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Login',
Message => $Self->{SessionObject}->CheckSessionIDMessage(),
%Param,
),
);
}
}
# run module
else {
# get session data
my %UserData = $Self->{SessionObject}->GetSessionIDData(
SessionID => $Param{SessionID},
);
# check needed data
if (!$UserData{UserID} || !$UserData{UserLogin} || $UserData{UserType} ne 'User') {
if ($Self->{ConfigObject}->Get('LoginURL')) {
# redirect to alternate login
print $Self->{LayoutObject}->Redirect(
ExtURL => $Self->{ConfigObject}->Get('LoginURL')."?Reason=SystemError",
);
}
else {
# show login screen
$Self->{LayoutObject}->Print(
Output => \$Self->{LayoutObject}->Login(
Title => 'Panic!',
Message => 'Panic! Invalid Session!!!',
%Param,
),
);
exit (0);
}
}
# check module registry
my $ModuleReg = $Self->{ConfigObject}->Get('Frontend::Module')->{$Param{Action}};
if (!$ModuleReg) {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Module Kernel::Modules::$Param{Action} not registered in Kernel/Config.pm!",
);
$Self->{LayoutObject}->FatalError(
Comment => 'Please contact your admin'
);
}
# module permisson check
if (!$ModuleReg->{GroupRo} && !$ModuleReg->{Group}) {
$Param{AccessRo} = 1;
$Param{AccessRw} = 1;
}
else {
foreach my $Permission (qw(GroupRo Group)) {
my $AccessOk = 0;
my $Group = $ModuleReg->{$Permission};
my $Key = "UserIs$Permission";
if (ref($Group) eq 'ARRAY') {
foreach (@{$Group}) {
if ($_ && $UserData{$Key."[$_]"} && $UserData{$Key."[$_]"} eq 'Yes') {
$AccessOk = 1;
}
}
}
else {
if ($Group && $UserData{$Key."[$Group]"} && $UserData{$Key."[$Group]"} eq 'Yes') {
$AccessOk = 1;
}
}
if ($Permission eq 'Group' && $AccessOk) {
$Param{AccessRo} = 1;
$Param{AccessRw} = 1;
}
elsif ($Permission eq 'GroupRo' && $AccessOk) {
$Param{AccessRo} = 1;
}
}
}
if (!$Param{AccessRo} && !$Param{AccessRw} || !$Param{AccessRo} && $Param{AccessRw}) {
print $Self->{LayoutObject}->NoPermission(
Message => "No Permission to use this frontend module!",
);
exit (0);
}
# create new LayoutObject with new '%Param' and '%UserData'
$Self->{LayoutObject} = Kernel::Output::HTML::Layout->new(
%{$Self},
%Param,
%UserData,
ModuleReg => $ModuleReg,
);
# updated last request time
$Self->{SessionObject}->UpdateSessionID(
SessionID => $Param{SessionID},
Key => 'UserLastRequest',
Value => $Self->{TimeObject}->SystemTime(),
);
# pre application module
my $PreModule = $Self->{ConfigObject}->Get('PreApplicationModule');
if ($PreModule) {
my %PreModuleList = ();
if (ref($PreModule) eq 'HASH') {
%PreModuleList = %{$PreModule};
}
else {
$PreModuleList{Init} = $PreModule;
}
foreach my $PreModuleKey (sort keys %PreModuleList) {
my $PreModule = $PreModuleList{$PreModuleKey};
if ($PreModule && $Self->{MainObject}->Require($PreModule)) {
# debug info
if ($Self->{Debug}) {
$Self->{LogObject}->Log(
Priority => 'debug',
Message => "PreApplication module $PreModule is used.",
);
}
# use module
my $PreModuleObject = $PreModule->new(
%{$Self},
%Param,
%UserData,
ModuleReg => $ModuleReg,
);
my $Output = $PreModuleObject->PreRun();
if ($Output) {
$Self->{LayoutObject}->Print(Output => \$Output);
exit (0);
}
}
}
}
# debug info
if ($Self->{Debug}) {
$Self->{LogObject}->Log(
Priority => 'debug',
Message => 'Kernel::Modules::' . $Param{Action} .'->new',
);
}
# prove of concept! - create $GenericObject
my $GenericObject = ('Kernel::Modules::'.$Param{Action})->new(
%{$Self},
%Param,
%UserData,
ModuleReg => $ModuleReg,
);
# debug info
if ($Self->{Debug}) {
$Self->{LogObject}->Log(
Priority => 'debug',
Message => ''. 'Kernel::Modules::' . $Param{Action} .'->run',
);
}
# ->Run $Action with $GenericObject
$Self->{LayoutObject}->Print(Output => \$GenericObject->Run());
# log request time
if ($Self->{ConfigObject}->Get('PerformanceLog')) {
if ((!$QueryString && $Param{Action}) || ($QueryString !~ /Action=/)) {
$QueryString = "Action=".$Param{Action};
}
my $File = $Self->{ConfigObject}->Get('PerformanceLog::File');
if (open(OUT, ">> $File")) {
print OUT time()."::Agent::".(time()-$Self->{PerformanceLogStart})."::$UserData{UserLogin}::$QueryString\n";
close (OUT);
$Self->{LogObject}->Log(
Priority => 'notice',
Message => "Response::Agent: ".(time()-$Self->{PerformanceLogStart})."s taken (URL:$QueryString:$UserData{UserLogin})",
);
}
else {
$Self->{LogObject}->Log(
Priority => 'error',
Message => "Can't write $File: $!",
);
}
}
}
}
# else print an error screen
else {
# create new LayoutObject with '%Param'
my %Data = $Self->{SessionObject}->GetSessionIDData(
SessionID => $Param{SessionID},
);
$Self->{LayoutObject} = Kernel::Output::HTML::Layout->new(
%{$Self},
%Param,
%Data,
);
# print error
$Self->{LayoutObject}->FatalError(
Comment => 'Please contact your admin'
);
}
# debug info
if ($Self->{Debug}) {
$Self->{LogObject}->Log(
Priority => 'debug',
Message => 'Global handle stopped.',
);
}
# db disconnect && undef %Param
$Self->{DBObject}->Disconnect();
undef %Param;
}
1;
=back
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (http://otrs.org/).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
=cut
=head1 VERSION
$Revision: 1.23 $ $Date: 2007/09/07 09:12:46 $
=cut
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