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# --
# README.webserver - webserver description of OTRS
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: README.webserver,v 1.16 2007/09/12 23:25:40 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --
Which webserver is needed?
==========================
I prefer the apache webserver (http://httpd.apache.org).
Configuration:
==============
"After" this steps, you will get the login page at
http://your-host/otrs/index.pl or http://your-host/otrs/installer.pl.
SuSE Linux:
===========
a) Install the RPM-Package (http://otrs.org/ - "rpm -i otrs-xxx.rpm").
b) The manual way:
Use the "$OTRS_HOME/scripts/suse-httpd.include.conf" include config file.
Add it to /etc/sysconfig/apache with HTTPD_CONF_INCLUDE_FILES
[...]
HTTPD_CONF_INCLUDE_FILES=/opt/otrs/scripts/suse-httpd.include.conf
[...]
Start SuSEconfig and restart the webserver (rcapache restart).
Or edit the httpd.conf directly:
================================
a)
*) Change the webserver user (normaly wwwrun) to the OTRS user (otrs).
[...]
User wwwrun
[...]
User otrs
[...]
*) If you can't change the user and group of your webserver (system-wide),
because you have other applications running on this server, you can
also work with group permissions (more tricky).
Use "$HOME/bin/SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER> [OTRS_GROUP] [WEB_GROUP]"
e. g.
Webserver with otrs user: "SetPermissions.sh /opt/otrs otrs otrs"
Webserver with wwwrun user (e. g. SuSE): "SetPermissions.sh /opt/otrs otrs wwwrun"
Webserver with apache user (e. g. Redhat): "SetPermissions.sh /opt/otrs otrs apache"
b)
*)
Without mod_perl (just CGI):
============================
Add this to the cgi-bin stuff section in httpd.conf
[...]
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
[...]
*)
With mod_perl 1 (speed!):
=======================
Add this to the mod_perl stuff section in httpd.conf
[...]
# agent, admin and customer frontend (mod_alias required!)
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# load all otrs modules (speed improvement!)
# Perlrequire /opt/otrs/scripts/apache-perl-startup.pl
# Apache::StatINC - Reload %INC files when updated on disk
# (just use it for testing, setup, ... not for high productiv systems)
# PerlInitHandler Apache::StatINC
<Location /otrs>
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
</Location>
[...]
*)
With mod_perl 2 (speed!):
=======================
Add this to the mod_perl stuff section in httpd.conf
[...]
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>
[...]
Edit the scripts/apache-perl-startup.pl / scripts/apache2-perl-startup.pl script:
- Establish datababase connections on process startup (httpd).
[...]
use Apache::DBI ();
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');
# Apache::DBI->connect_on_init($data_source, $username, $auth, \%attr)
[...]
- Change the otrs lib dir (if needed)!
[...]
# --
# set otrs lib path!
# --
use lib "/path/to/otrs/";
use lib "/path/to/otrs/Kernel/cpan-lib";
[...]
Nice! You will love mod_perl! ,-)
c)
Restart the webserver
=====================
d)
Web-Installer
=============
http://yourhost/otrs/installer.pl
First login
===========
http://yourhost/otrs/index.pl
User: root@localhost
PW: root
EOF
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