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|
#!/usr/bin/perl -w
# --
# webform.pl - a simple web form script to generate email with
# X-OTRS-Queue header for an OTRS system (x-headers for dispatching!).
# Copyright (C) 2001-2007 OTRS GmbH, http://otrs.org/
# --
# $Id: webform.pl,v 1.8 2007/02/07 05:27:22 tr Exp $
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
# --
use strict;
# to get the errors on screen
use CGI::Carp qw(fatalsToBrowser);
# Simple Common Gateway Interface Class
use CGI;
my $VERSION = '$Revision: 1.8 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# --------------------------
# web form options
# --------------------------
my $Ident = 'ahfiw2Fw32r230dddl2foeo3r';
# sendmail location and options
my $Sendmail = '/usr/sbin/sendmail -t -i -f ';
# email where the emails of the form will send to
my $OTRSEmail = 'otrs-system@example.com';
# topics and dest. queues
my %Topics = (
# topic => OTRS queue
'Info' => 'info',
'Support' => 'support',
'Bugs' => 'bugs',
'Sales' => 'sales',
'Billing' => 'billing',
'Webmaster' => 'webmaster',
);
# --------------------------
# html header
# --------------------------
sub Header {
my %Param = @_;
(my $Output = <<EOF);
Content-Type: text/html
<html>
<head>
<title>$Param{"Title"}</title>
</head>
<body>
<h1>$Param{"Title"}</h1>
<hr>
EOF
return $Output;
}
# -------------------------
# html footer
# -------------------------
sub Footer {
(my $Output = <<EOF);
<hr>
</body>
</html>
EOF
return $Output;
}
# -------------------------
# Thanks
# -------------------------
sub Thanks {
my %Param = @_;
(my $Output = <<EOF);
Thanks <b>$Param{From}</b>! Your request is forwarded to us. <br>
We will answer ASAP.<br>
EOF
return $Output;
}
# ----------------------
# error
# ----------------------
sub Error {
my %Param = @_;
(my $Output = <<EOF);
<font color="red">$Param{Message}</font><br>
EOF
return $Output;
}
# ------------------------
# start the real actions
# ------------------------
my $CGI = new CGI;
my %GetParam = ();
foreach (qw(Action From FromEmail Subject Topic Body)) {
$GetParam{$_} = $CGI->param($_) || '';
}
# what should I do?
if ($GetParam{Action} eq 'SendMail') {
SendMail(%GetParam);
}
else {
WebForm();
}
# ------------------------
# web form
# ------------------------
sub WebForm {
print Header(Title => 'Submit Request');
print '
<form action="webform.pl" method="post">
<input type="hidden" name="Action" value="SendMail">
<table>
<tr>
<td>Topic:</td>
<td>
';
foreach (sort keys %Topics) {
print $_.'<input type="radio" name="Topic" value="'.$Topics{$_}.'">';
}
print '
</td>
</tr>
<tr>
<td>From:</td>
<td><input type="text" name="From" size="45" value=""></td>
</tr>
<tr>
<td>Email:</td>
<td><input type="text" name="FromEmail" size="45" value=""></td>
</tr>
<tr>
<td>Subject:</td>
<td><input type="text" name="Subject" size="45" value=""></td>
</tr>
<tr valign="top">
<td>Message:</td>
<td><textarea name="Body" rows="15" cols="45"></textarea></td>
</tr>
<tr>
<td></td>
<td><input type="submit" value="Submit"></td>
</tr>
</table>
</form>
';
print Footer();
}
# --------------------------
# send email
# --------------------------
sub SendMail {
my %Param = @_;
my $Output = '';
# check needed params
foreach (qw(From FromEmail Subject Topic Body)) {
if (!$Param{$_}) {
$Output .= Error(Message => "Param $_ is needed!");
}
}
if ($Output) {
$Output = Header(Title => 'Error!') . $Output;
$Output .= Footer();
print $Output;
return;
}
# simple email check
my $NonAscii = "\x80-\xff"; # Non-ASCII-Chars are not allowed
my $Nqtext = "[^\\\\$NonAscii\015\012\"]";
my $Qchar = "\\\\[^$NonAscii]";
my $Protocol = '(?:mailto:)';
my $NormUser = '[a-zA-Z0-9][a-zA-Z0-9_.-]*';
my $QuotedString = "\"(?:$Nqtext|$Qchar)+\"";
my $UserPart = "(?:$NormUser|$QuotedString)";
my $DomMainPart = '[a-zA-Z0-9][a-zA-Z0-9._-]*\\.';
my $DomSubPart = '(?:[a-zA-Z0-9][a-zA-Z0-9._-]*\\.)*';
my $DomTldPart = '[a-zA-Z]{2,5}';
my $DomainPart = "$DomSubPart$DomMainPart$DomTldPart";
my $Regex = "$Protocol?$UserPart\@$DomainPart";
if ($Param{FromEmail} !~ /^$Regex$/) {
$Output = Header(Title => 'Error!');
$Output .= Error(Message => "Your email '$Param{FromEmail}' is invalid!");
$Output .= Footer();
print $Output;
return;
}
# build email
my @Mail = ("From: $Param{From} <$Param{FromEmail}>\n");
push @Mail, "To: $Param{Topic} <$OTRSEmail>\n";
push @Mail, "Subject: $Param{Subject}\n";
push @Mail, "X-OTRS-Ident: $Ident\n";
push @Mail, "X-OTRS-Queue: $Param{Topic}\n";
push @Mail, "X-OTRS-ArticleKey1: Sent via\n";
push @Mail, "X-OTRS-ArticleValue1: Webform\n";
push @Mail, "X-OTRS-ArticleKey2: Orig. sort\n";
push @Mail, "X-OTRS-ArticleValue2: $Param{Topic}\n";
push @Mail, "X-Mailer: OTRS WebForm ($VERSION)\n";
push @Mail, "X-Powered-By: OTRS (http://otrs.org/)\n";
push @Mail, "\n";
push @Mail, $Param{Body};
push @Mail, "\n";
# send mail
$Param{From} =~ s/"|;|'|<|>|\|| //ig;
if (open(MAIL, "|$Sendmail $Param{From} ")) {
print MAIL @Mail;
close(MAIL);
# thanks!
$Output = Header(Title => 'Thanks!');
$Output .= Thanks(%Param);
$Output .= Footer();
print $Output;
}
else {
# error
$Output = Header(Title => 'Error!');
$Output .= Error(Message => "Can't send email: $!");
$Output .= Footer();
print $Output;
}
}
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