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# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Modules::AgentCustomerInformationCenterSearch;
## nofilter(TidyAll::Plugin::OTRS::Perl::DBObject)
use strict;
use warnings;
use Kernel::System::CustomerUser;
use Kernel::System::CustomerCompany;
use Kernel::System::VariableCheck qw(:all);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
# check needed objects
for (qw(ParamObject DBObject LayoutObject LogObject ConfigObject MainObject EncodeObject)) {
if ( !$Self->{$_} ) {
$Self->{LayoutObject}->FatalError( Message => "Got no $_!" );
}
}
$Self->{CustomerUserObject} = Kernel::System::CustomerUser->new(%Param);
$Self->{CustomerCompanyObject} = Kernel::System::CustomerCompany->new(%Param);
$Self->{SlaveDBObject} = $Self->{DBObject};
$Self->{SlaveTicketObject} = $Self->{TicketObject};
# use a slave db to search dashboard date
if ( $Self->{ConfigObject}->Get('Core::MirrorDB::DSN') ) {
$Self->{SlaveDBObject} = Kernel::System::DB->new(
LogObject => $Param{LogObject},
ConfigObject => $Param{ConfigObject},
MainObject => $Param{MainObject},
EncodeObject => $Param{EncodeObject},
DatabaseDSN => $Self->{ConfigObject}->Get('Core::MirrorDB::DSN'),
DatabaseUser => $Self->{ConfigObject}->Get('Core::MirrorDB::User'),
DatabasePw => $Self->{ConfigObject}->Get('Core::MirrorDB::Password'),
);
if ( $Self->{SlaveDBObject} ) {
$Self->{SlaveTicketObject} = Kernel::System::Ticket->new(
%Param,
DBObject => $Self->{SlaveDBObject},
);
}
}
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my $AutoCompleteConfig = $Self->{ConfigObject}->Get('AutoComplete::Agent###CustomerSearch');
my $MaxResults = $AutoCompleteConfig->{MaxResultsDisplayed} || 20;
if ( $Self->{Subaction} eq 'SearchCustomerID' ) {
my @CustomerIDs = $Self->{CustomerUserObject}->CustomerIDList(
SearchTerm => $Self->{ParamObject}->GetParam( Param => 'Term' ) || '',
);
my %CustomerCompanyList = $Self->{CustomerCompanyObject}->CustomerCompanyList(
Search => $Self->{ParamObject}->GetParam( Param => 'Term' ) || '',
);
# add CustomerIDs for which no CustomerCompany are registered
my %Seen;
for my $CustomerID (@CustomerIDs) {
# skip duplicates
next CUSTOMERID if $Seen{$CustomerID};
$Seen{$CustomerID} = 1;
# identifies unknown companies
if ( !exists $CustomerCompanyList{$CustomerID} ) {
$CustomerCompanyList{$CustomerID} = $CustomerID;
}
}
# build result list
my @Result;
CUSTOMERID:
for my $CustomerID ( sort keys %CustomerCompanyList ) {
push @Result,
{
Label => $CustomerCompanyList{$CustomerID},
Value => $CustomerID
};
last CUSTOMERID if scalar @Result >= $MaxResults;
}
my $JSON = $Self->{LayoutObject}->JSONEncode(
Data => \@Result,
);
return $Self->{LayoutObject}->Attachment(
ContentType => 'application/json; charset=' . $Self->{LayoutObject}->{Charset},
Content => $JSON || '',
Type => 'inline',
NoCache => 1,
);
}
elsif ( $Self->{Subaction} eq 'SearchCustomerUser' ) {
my %CustomerList = $Self->{CustomerUserObject}->CustomerSearch(
Search => $Self->{ParamObject}->GetParam( Param => 'Term' ) || '',
);
my @Result;
my $Count = 1;
CUSTOMERLOGIN:
for my $CustomerLogin ( sort keys %CustomerList ) {
my %CustomerData = $Self->{CustomerUserObject}->CustomerUserDataGet(
User => $CustomerLogin,
);
push @Result,
{
Label => $CustomerList{$CustomerLogin},
Value => $CustomerData{UserCustomerID}
};
last CUSTOMERLOGIN if $Count++ >= $MaxResults;
}
my $JSON = $Self->{LayoutObject}->JSONEncode(
Data => \@Result,
);
return $Self->{LayoutObject}->Attachment(
ContentType => 'application/json; charset=' . $Self->{LayoutObject}->{Charset},
Content => $JSON || '',
Type => 'inline',
NoCache => 1,
);
}
my $Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AgentCustomerInformationCenterSearch',
Data => \%Param,
);
return $Self->{LayoutObject}->Attachment(
NoCache => 1,
ContentType => 'text/html',
Charset => $Self->{LayoutObject}->{UserCharset},
Content => $Output || '',
Type => 'inline',
);
}
1;
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