1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
|
# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Modules::AgentTicketHistory;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
# check needed objects
for my $Needed (qw(DBObject TicketObject LayoutObject LogObject UserObject ConfigObject)) {
if ( !$Self->{$Needed} ) {
$Self->{LayoutObject}->FatalError( Message => "Got no $Needed!" );
}
}
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# check needed stuff
if ( !$Self->{TicketID} ) {
# error page
return $Self->{LayoutObject}->ErrorScreen(
Message => 'Can\'t show history, no TicketID is given!',
Comment => 'Please contact the admin.',
);
}
# check permissions
if (
!$Self->{TicketObject}->TicketPermission(
Type => 'ro',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
)
)
{
# error screen, don't show ticket
return $Self->{LayoutObject}->NoPermission( WithHeader => 'yes' );
}
# get ACL restrictions
$Self->{TicketObject}->TicketAcl(
Data => '-',
TicketID => $Self->{TicketID},
ReturnType => 'Action',
ReturnSubType => '-',
UserID => $Self->{UserID},
);
my %AclAction = $Self->{TicketObject}->TicketAclActionData();
# check if ACL resctictions if exist
if ( IsHashRefWithData( \%AclAction ) ) {
# show error screen if ACL prohibits this action
if ( defined $AclAction{ $Self->{Action} } && $AclAction{ $Self->{Action} } eq '0' ) {
return $Self->{LayoutObject}->NoPermission( WithHeader => 'yes' );
}
}
my %Ticket = $Self->{TicketObject}->TicketGet( TicketID => $Self->{TicketID} );
my @Lines = $Self->{TicketObject}->HistoryGet(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
my $Tn = $Self->{TicketObject}->TicketNumberLookup( TicketID => $Self->{TicketID} );
# get shown user info
if ( $Self->{ConfigObject}->Get('Ticket::Frontend::HistoryOrder') eq 'reverse' ) {
@Lines = reverse(@Lines);
}
for my $Data (@Lines) {
# replace text
if ( $Data->{Name} && $Data->{Name} =~ m/^%%/x ) {
my %Info = ();
$Data->{Name} =~ s/^%%//xg;
my @Values = split( /%%/x, $Data->{Name} );
$Data->{Name} = '';
for my $Value (@Values) {
if ( $Data->{Name} ) {
$Data->{Name} .= "\", ";
}
$Data->{Name} .= "\"$Value";
}
if ( !$Data->{Name} ) {
$Data->{Name} = '" ';
}
$Data->{Name} = $Self->{LayoutObject}->{LanguageObject}->Get(
'History::' . $Data->{HistoryType} . '", ' . $Data->{Name}
);
# remove not needed place holder
$Data->{Name} =~ s/\%s//xg;
}
$Self->{LayoutObject}->Block(
Name => 'Row',
Data => $Data,
);
if ( $Data->{ArticleID} ne "0" ) {
$Self->{LayoutObject}->Block(
Name => 'ShowLinkZoom',
Data => $Data,
);
}
else {
$Self->{LayoutObject}->Block(
Name => 'NoLinkZoom',
);
}
}
# build page
my $Output = $Self->{LayoutObject}->Header(
Value => $Tn,
Type => 'Small',
);
$Output .= $Self->{LayoutObject}->Output(
TemplateFile => 'AgentTicketHistory',
Data => {
TicketNumber => $Tn,
TicketID => $Self->{TicketID},
Title => $Ticket{Title},
},
);
$Output .= $Self->{LayoutObject}->Footer(
Type => 'Small',
);
return $Output;
}
1;
|
