1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
|
# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Output::HTML::CustomerNewTicket::QueueSelectionGeneric;
use strict;
use warnings;
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
# get needed objects
for my $Needed (qw( UserID SystemAddress)) {
$Self->{$Needed} = $Param{$Needed} || die "Got no $Needed!";
}
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# get needed objects
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $QueueObject = $Kernel::OM->Get('Kernel::System::Queue');
# check if own selection is configured
my %NewTos;
if ( $ConfigObject->{CustomerPanelOwnSelection} ) {
for my $Queue ( sort keys %{ $ConfigObject->{CustomerPanelOwnSelection} } ) {
my $Value = $ConfigObject->{CustomerPanelOwnSelection}->{$Queue};
if ( $Queue =~ /^\d+$/ ) {
$NewTos{$Queue} = $Value;
}
else {
if ( $QueueObject->QueueLookup( Queue => $Queue ) ) {
$NewTos{ $QueueObject->QueueLookup( Queue => $Queue ) } = $Value;
}
else {
$NewTos{$Queue} = $Value;
}
}
}
# check create permissions
my %Queues = $TicketObject->MoveList(
%{ $Param{ACLParams} },
CustomerUserID => $Param{Env}->{UserID},
Type => 'create',
Action => $Param{Env}->{Action},
);
for my $QueueID ( sort keys %NewTos ) {
if ( !$Queues{$QueueID} ) {
delete $NewTos{$QueueID};
}
}
}
else {
# SelectionType Queue or SystemAddress?
my %Tos;
if ( $ConfigObject->Get('CustomerPanelSelectionType') eq 'Queue' ) {
%Tos = $TicketObject->MoveList(
%{ $Param{ACLParams} },
CustomerUserID => $Param{Env}->{UserID},
Type => 'create',
Action => $Param{Env}->{Action},
);
}
else {
my %Queues = $TicketObject->MoveList(
%{ $Param{ACLParams} },
CustomerUserID => $Param{Env}->{UserID},
Type => 'create',
Action => $Param{Env}->{Action},
);
my %SystemTos = $Kernel::OM->Get('Kernel::System::DB')->GetTableData(
Table => 'system_address',
What => 'queue_id, id',
Valid => 1,
Clamp => 1,
);
for my $QueueID ( sort keys %Queues ) {
if ( $SystemTos{$QueueID} ) {
$Tos{$QueueID} = $Queues{$QueueID};
}
}
}
%NewTos = %Tos;
# build selection string
for my $QueueID ( sort keys %NewTos ) {
my %QueueData = $QueueObject->QueueGet( ID => $QueueID );
my $String = $ConfigObject->Get('CustomerPanelSelectionString')
|| '<Realname> <<Email>> - Queue: <Queue>';
$String =~ s/<Queue>/$QueueData{Name}/g;
$String =~ s/<QueueComment>/$QueueData{Comment}/g;
if ( $ConfigObject->Get('CustomerPanelSelectionType') ne 'Queue' ) {
my %SystemAddressData = $Self->{SystemAddress}->SystemAddressGet( ID => $QueueData{SystemAddressID} );
$String =~ s/<Realname>/$SystemAddressData{Realname}/g;
$String =~ s/<Email>/$SystemAddressData{Name}/g;
}
$NewTos{$QueueID} = $String;
}
}
return %NewTos;
}
1;
|
