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|
# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
[% RenderBlockStart("Overview") %]
<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst">
<h1>[% Translate("Manage Queues") | html %]</h1>
<div class="SidebarColumn">
<div class="WidgetSimple">
[% RenderBlockStart("ActionList") %]
<div class="Header">
<h2>[% Translate("Actions") | html %]</h2>
</div>
<div class="Content">
<ul class="ActionList">
[% RenderBlockStart("ActionOverview") %]
<li>
<a href="[% Env("Baselink") %]Action=[% Env("Action") %]" class="CallForAction Fullsize Center"><span><i class="fa fa-caret-left"></i>[% Translate("Go to overview") | html %]</span></a>
</li>
[% RenderBlockEnd("ActionOverview") %]
[% RenderBlockStart("ActionAdd") %]
<li>
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Add" class="CallForAction Fullsize Center Create"><span><i class="fa fa-plus-square"></i>[% Translate("Add queue") | html %]</span></a>
</li>
[% RenderBlockEnd("ActionAdd") %]
</ul>
</div>
[% RenderBlockEnd("ActionList") %]
</div>
</div>
<div class="ContentColumn">
[% RenderBlockStart("OverviewResult") %]
<div class="WidgetSimple">
<div class="Header">
<h2>[% Translate("List") | html %]</h2>
</div>
<div class="Content">
<table class="DataTable">
<thead>
<tr>
<th>[% Translate("Name") | html %]</th>
<th>[% Translate("Group") | html %]</th>
<th>[% Translate("Comment") | html %]</th>
<th>[% Translate("Validity") | html %]</th>
<th>[% Translate("Changed") | html %]</th>
<th>[% Translate("Created") | html %]</th>
</tr>
</thead>
<tbody>
[% RenderBlockStart("NoDataFoundMsg") %]
<tr>
<td colspan="6">
[% Translate("No data found.") | html %]
</td>
</tr>
[% RenderBlockEnd("NoDataFoundMsg") %]
[% RenderBlockStart("OverviewResultRow") %]
<tr [% IF Data.ValidID != 1 %]class="Invalid"[% END %]>
<td>
<a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Change;QueueID=[% Data.QueueID | uri %]">[% Data.Name | html %]</a>
</td>
<td>[% Data.GroupName | html %]</td>
<td title="[% Data.Comment | html %]">[% Data.Comment | truncate(26) | html %]</td>
<td>[% Translate(Data.Valid) | html %]</td>
<td>[% Data.ChangeTime | Localize("TimeShort") %]</td>
<td>[% Data.CreateTime | Localize("TimeShort") %]</td>
</tr>
[% RenderBlockEnd("OverviewResultRow") %]
</tbody>
</table>
</div>
</div>
[% RenderBlockEnd("OverviewResult") %]
[% RenderBlockStart("OverviewUpdate") %]
<div class="WidgetSimple">
<div class="Header">
[% RenderBlockStart("HeaderAdd") %]
<h2>[% Translate("Add Queue") | html %]</h2>
[% RenderBlockEnd("HeaderAdd") %]
[% RenderBlockStart("HeaderEdit") %]
<h2>[% Translate("Edit Queue") | html %]</h2>
[% RenderBlockEnd("HeaderEdit") %]
</div>
<div class="Content">
<form action="[% Env("CGIHandle") %]" method="post" class="Validate PreventMultipleSubmits">
<input type="hidden" name="Action" value="[% Env("Action") %]"/>
<input type="hidden" name="Subaction" value="[% Data.Action | uri %]Action"/>
<input type="hidden" name="QueueID" value="[% Data.QueueID | html %]"/>
<fieldset class="TableLike">
<label class="Mandatory" for="Name"><span class="Marker">*</span> [% Translate("Name") | html %]:</label>
<div class="Field">
<input type="text" name="Name" id="Name" value="[% Data.Name | html %]" class="W50pc Validate_Required [% Data.NameInvalid | html %]" maxlength="50"/>
<div id="NameError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="NameServerError" class="TooltipErrorMessage">
[% RenderBlockStart("NameServerError") %]
<p>[% Translate("This field is required.") | html %]</p>
[% RenderBlockEnd("NameServerError") %]
[% RenderBlockStart("ExistNameServerError") %]
<p>[% Translate("A queue with this name already exists!") | html %] </p>
[% RenderBlockEnd("ExistNameServerError") %]
</div>
</div>
<div class="Clear"></div>
<label for="ParentQueueID">[% Translate("Sub-queue of") | html %]:</label>
<div class="Field">
[% Data.QueueOption %]
</div>
<div class="Clear"></div>
<label class="Mandatory" for="GroupID"><span class="Marker">*</span> [% Translate("Group") | html %]:</label>
<div class="Field">
[% Data.GroupOption %]
<div id="GroupIDError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="GroupIDServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="UnlockTimeout">
[% Translate("Unlock timeout") | html %] [% Translate("minutes") | html %]:
</label>
<div class="Field">
<input type="text" name="UnlockTimeout" id="UnlockTimeout" value="[% Data.UnlockTimeout | html %]" class="W20pc" maxlength="10"/>
<p class="FieldExplanation">
[% Translate("0 = no unlock") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
</p>
<p class="FieldExplanation">
[% Translate("If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.") | html %]
</p>
</div>
<div class="Clear"></div>
<label for="FirstResponseTime">
[% Translate("Escalation - first response time") | html %] ([% Translate("minutes") | html %]):
</label>
<div class="Field">
<input type="text" name="FirstResponseTime" id="FirstResponseTime" value="[% Data.FirstResponseTime | html %]" class="W20pc" maxlength="10"/>
( <label>[% Translate("Notify by") | html %] [% Data.FirstResponseNotifyOptionStrg %] </label> )
<p class="FieldExplanation">
[% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
</p>
<p class="FieldExplanation">
[% Translate("If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.") | html %]
</p>
</div>
<div class="Clear"></div>
<label for="UpdateTime">
[% Translate("Escalation - update time") | html %] ([% Translate("minutes") | html %]):
</label>
<div class="Field">
<input type="text" name="UpdateTime" id="UpdateTime" value="[% Data.UpdateTime | html %]" class="W20pc" maxlength="10"/>
( <label>[% Translate("Notify by") | html %] [% Data.UpdateNotifyOptionStrg %]</label> )
<p class="FieldExplanation">
[% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
</p>
<p class="FieldExplanation">
[% Translate("If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.") | html %]
</p>
</div>
<div class="Clear"></div>
<label for="SolutionTime">
[% Translate("Escalation - solution time") | html %] ([% Translate("minutes") | html %]):
</label>
<div class="Field">
<input type="text" name="SolutionTime" id="SolutionTime" value="[% Data.SolutionTime | html %]" class="W20pc" maxlength="10"/>
( <label>[% Translate("Notify by") | html %] [% Data.SolutionNotifyOptionStrg %] </label>)
<p class="FieldExplanation">
[% Translate("0 = no escalation") | html %] - 24 [% Translate("hours") | html %] = 1440 [% Translate("minutes") | html %] - [% Translate("Only business hours are counted.") | html %]
</p>
<p class="FieldExplanation">
[% Translate("If the ticket is not set to closed before the time defined here expires, the ticket is escalated.") | html %]
</p>
</div>
<div class="Clear"></div>
<label class="Mandatory" for="FollowUpID"><span class="Marker">*</span> [% Translate("Follow up Option") | html %]:</label>
<div class="Field">
[% Data.FollowUpOption %]
<p class="FieldExplanation">
[% Translate("Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.") | html %]
</p>
<div id="FollowUpIDError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="FollowUpIDServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label class="Mandatory" for="FollowUpLock"><span class="Marker">*</span> [% Translate("Ticket lock after a follow up") | html %]:</label>
<div class="Field">
[% Data.FollowUpLockYesNoOption %]
<p class="FieldExplanation">
[% Translate("If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.") | html %]
</p>
<div id="FollowUpLockError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="FollowUpLockServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label class="Mandatory" for="SystemAddressID"><span class="Marker">*</span> [% Translate("System address") | html %]:</label>
<div class="Field">
[% Data.SystemAddressOption %]
<p class="FieldExplanation">
[% Translate("Will be the sender address of this queue for email answers.") | html %]
</p>
<div id="SystemAddressIDError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="SystemAddressIDServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
[% RenderBlockStart("OptionalField") %]
<label for="DefaultSignKey">[% Translate("Default sign key") | html %] <em>([% Data.Email | html %])</em>:</label>
<div class="Field">
[% Data.DefaultSignKeyOption %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("OptionalField") %]
<label class="Mandatory" for="SalutationID"><span class="Marker">*</span> [% Translate("Salutation") | html %]:</label>
<div class="Field">
[% Data.SalutationOption %]
<p class="FieldExplanation">
[% Translate("The salutation for email answers.") | html %]
</p>
<div id="SalutationIDError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="SalutationIDServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label class="Mandatory" for="SignatureID"><span class="Marker">*</span> [% Translate("Signature") | html %]:</label>
<div class="Field">
[% Data.SignatureOption %]
<p class="FieldExplanation">
[% Translate("The signature for email answers.") | html %]
</p>
<div id="SignatureIDError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="SignatureIDServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="Calendar">[% Translate("Calendar") | html %]:</label>
<div class="Field">
[% Data.CalendarOption %]
</div>
<div class="Clear"></div>
<label class="Mandatory" for="ValidID"><span class="Marker">*</span> [% Translate("Validity") | html %]:</label>
<div class="Field">
[% Data.ValidOption %]
<div id="ValidIDError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="ValidIDServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label for="Comment">[% Translate("Comment") | html %]:</label>
<div class="Field">
<input type="text" name="Comment" id="Comment" value="[% Data.Comment | html %]" class="W50pc" maxlength="250"/>
</div>
<div class="Clear"></div>
[% RenderBlockStart("Item") %]
[% RenderBlockStart("InputKey") %]
<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
<div class="Field">
<input type="text" name="[% Data.Name | html %]" id="[% Data.Name | html %]" value="[% Data.SelectedID | html %]" class="W50pc" maxlength="30"/>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("InputKey") %]
[% RenderBlockStart("Input") %]
<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %]:</label>
<div class="Field">
<input type="text" name="[% Data.Name | html %]" id="[% Data.Name | html %]" value="[% Data.SelectedID | html %]" class="W50pc" maxlength="30"/>
<p class="FieldExplanation">
[% Translate(Data.Desc) | html %]
</p>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("Input") %]
[% RenderBlockStart("TextArea") %]
<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %]:</label>
<div class="Field">
<textarea name="[% Data.Name | html %]" id="[% Data.Name | html %]" rows="[% Data.Rows | html %]" cols="[% Data.Cols | html %]">[% Data.SelectedID | html %]</textarea>
<p class="FieldExplanation">
[% Translate(Data.Desc) | html %]
</p>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TextArea") %]
[% RenderBlockStart("Option") %]
<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
<div class="Field">
[% Data.Option %]
<p class="FieldExplanation">
[% Translate(Data.Desc) | html %]
</p>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("Option") %]
[% RenderBlockStart("Upload") %]
<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
<div class="Field">
<input type="file" name="[% Data.Name | html %]" id="[% Data.Name | html %]" class="W50pc" maxlength="30"/>
<a href="">[% Data.Filename | html %]</a>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("Upload") %]
[% RenderBlockStart("Password") %]
<label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %] [% Translate(Data.Key) | html %]:</label>
<div class="Field">
<input type="password" name="[% Data.Name | html %]" id="[% Data.Name | html %]" class="W50pc" maxlength="30" value=""/>
<a href="">[% Data.Filename | html %]</a>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("Password") %]
[% RenderBlockEnd("Item") %]
<div class="Field SpacingTop">
<button class="Primary CallForAction" id="Submit" type="submit" value="[% Translate("Submit") | html %]"><span>[% Translate("Submit") | html %]</span></button>
[% Translate("or") | html %]
<a href="[% Env("Baselink") %]Action=[% Env("Action") %]"><span>[% Translate("Cancel") | html %]</span></a>
</div>
<div class="Clear"></div>
</fieldset>
</form>
</div>
</div>
[% RenderBlockEnd("OverviewUpdate") %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("Overview") %]
|
