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|
# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
<div class="MainBox ARIARoleMain AdminSupportDataCollector LayoutFixedSidebar SidebarFirst">
<h1>[% Translate("Support Data Collector") | html %]</h1>
<div class="SidebarColumn">
<div class="WidgetSimple">
<div class="Header">
<h2>[% Translate("Note") | html %]</h2>
</div>
<div class="Content">
<ul class="ActionList">
[% RenderBlockStart("CloudServicesWarning") %]
<li>
<p class="FieldExplanation Error">
[% Translate("Cloud services are currently disabled.") | html %]
</br>
[% Translate("Sending support data to OTRS Group is not possible!") | html %]
</p>
<form action="[% Env("CGIHandle") %]" method="post">
<input type="hidden" name="Action" value="AdminSysConfig"/>
<input type="hidden" name="Subaction" value="Edit"/>
<input type="hidden" name="SysConfigGroup" value="CloudService"/>
<input type="hidden" name="SysConfigSubGroup" value="Core"/>
<fieldset>
<button class="Fullsize CallForAction LittleSpacingTop Center" type="submit" value="[% Translate("Enable Cloud Services") | html %]">
<span><i class="fa fa-cloud"></i> [% Translate("Enable cloud services") | html %]</span>
</button>
</fieldset>
</form>
</li>
[% RenderBlockEnd("CloudServicesWarning") %]
[% RenderBlockStart("NoteRegisteredSending") %]
[% IF Config("Frontend::Module").AdminRegistration %]
<li>
<p class="FieldExplanation">[% Translate("This data is sent to OTRS Group on a regular basis. To stop sending this data please update your system registration.") | html %]</p>
<a href="[% Env("Baselink") %]Action=AdminRegistration;Subaction=Edit" class="CallForAction">
<span>[% Translate("System Registration") | html %]</span>
</a>
</li>
<li class="Separated">
<a href="[% Env("Baselink") %]Action=AdminRegistration;Subaction=SentDataOverview" class="CallForAction">
<span><i class="fa fa-cloud-upload"></i> [% Translate("Show transmitted data") | html %]</span>
</a>
</li>
[% END %]
<li>
<p class="FieldExplanation">[% Translate("You can manually trigger the Support Data sending by pressing this button:") | html %]</p>
<a class="CallForAction LittleSpacingTop" id="SendUpdate" name="SendUpdate" >
<span>[% Translate("Send Update") | html %]</span>
</a>
</li>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#SendUpdate').bind('click', function (Event) {
var TextClass = '';
Core.UI.Dialog.ShowContentDialog('<div class="Spacing Center"><span class="AJAXLoader W33pc" title=[% Translate("Sending Update...") | JSON %]></span></div>',[% Translate("Sending Update...") | JSON %], '10px', 'Center', true, undefined, true);
Core.AJAX.FunctionCall(Core.Config.Get('CGIHandle'), 'Action=[% Env("Action") %];Subaction=SendUpdate;', function (Response) {
// if the waiting dialog was canceled,
// do not show the search dialog as well
if (!$('.Dialog:visible').length) {
return;
}
var ResponseMessage = [% Translate("Support Data information was successfully sent.") | JSON %];
if ( Response === 0) {
ResponseMessage = [% Translate("Was not possible to send Support Data information.") | JSON %];
TextClass = 'Error';
}
Core.UI.Dialog.ShowContentDialog(
'<div class="Spacing Center SendUpdateResultDialog"><span class="W50pc ' + TextClass + '" title="' + ResponseMessage + '">' + ResponseMessage + '</span></div>', [% Translate("Update Result") | JSON %],
'10px',
'Center',
true,
[
{
Label: [% Translate("Close dialog") | JSON %],
Class: 'Primary',
Function: function () {
Core.UI.Dialog.CloseDialog($('.SendUpdateResultDialog'));
}
},
],
true
);
});
Event.preventDefault();
Event.stopPropagation();
return false;
});
//]]></script>
[% END %]
[% RenderBlockEnd("NoteRegisteredSending") %]
[% RenderBlockStart("NoteNotRegisteredNotSending") %]
[% IF Config("Frontend::Module").AdminRegistration %]
<li>
<p class="FieldExplanation">
[% Translate("Currently this data is only shown in this system.") | html %]
[% Translate("It is highly recommended to send this data to OTRS Group in order to get better support.") | html %]
<br/>
[% Translate("To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)") | html %]
</p>
<a href="[% Env("Baselink") %]Action=AdminRegistration" class="CallForAction">
<span>[% Translate("System Registration") | html %]</span>
</a>
</li>
[% END %]
[% RenderBlockEnd("NoteNotRegisteredNotSending") %]
[% RenderBlockStart("NoteSupportBundle") %]
<li>
<p class="FieldExplanation">[% Translate("A support bundle (including: system registration information, support data, a list of installed packages and all locally modified source code files) can be generated by pressing this button:") | html %]</p>
<a class="CallForAction LittleSpacingTop" id="GenerateSupportBundle" name="GenerateSupportBundle" >
<span>[% Translate("Generate Support Bundle") | html %]</span>
</a>
</li>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#GenerateSupportBundle').bind('click', function (Event) {
var TextClass = '';
Core.UI.Dialog.ShowContentDialog('<div class="Spacing Center LoadingSupportBundleDialog"><span class="AJAXLoader W75pc" title=[% Translate("Generating...") | JSON %]></span></div>',[% Translate("Generating...") | JSON %], '10px', 'Center', true, undefined, true);
Core.AJAX.FunctionCall(Core.Config.Get('CGIHandle'), 'Action=[% Env("Action") %];Subaction=GenerateSupportBundle;', function (Response) {
// if the waiting dialog was canceled,
// do not show the option dialog as well
if (!$('.Dialog:visible').length) {
return;
}
Core.UI.Dialog.CloseDialog($('.LoadingSupportBundleDialog'));
if ( !Response.Success ) {
var ResponseMessage = [% Translate("It was not possible to generate the Support Bundle.") | JSON %],
TextClass = 'Error';
Core.UI.Dialog.ShowContentDialog(
'<div class="Spacing Center NoSupportBunle"><span class="W50pc ' + TextClass + '" title="' + ResponseMessage + '">' + ResponseMessage + '</span></div>', [% Translate("Generate Result") | JSON %],
'10px',
'Center',
true,
[
{
Label: [% Translate("Close dialog") | JSON %],
Class: 'Primary',
Function: function () {
Core.UI.Dialog.CloseDialog($('.NoSupportBunle'));
}
},
],
true
);
}
else {
Core.UI.Dialog.ShowContentDialog(
$('#SupportBundleOptionsDialogContainer'), [% Translate("Support Bundle") | JSON %],
'10px',
'Center',
true,
[
{
Label: [% Translate("Close dialog") | JSON %],
Class: 'Primary',
Function: function () {
Core.UI.Dialog.CloseDialog($('#SupportBundleOptionsDialog'));
}
},
],
true
);
// if the support bundle is bigger than 10 MB do not show send option
if (parseInt(Response.Filesize,10)>10) {
$('.SupportBundleSendFieldSet').addClass('Hidden');
$('.NoSupportBundleSendMessage').removeClass('Hidden');
$('.SizeMessage').removeClass('Hidden');
}
// if the sender addres is invalid it is set to empty string, send option should not be shown
else if ($('#Sender').val() === '') {
$('.SupportBundleSendFieldSet').addClass('Hidden');
$('.NoSupportBundleSendMessage').removeClass('Hidden');
$('.EmailMessage').removeClass('Hidden');
}
// otherwise show full email option
else {
$('#SendSupportBundle').bind('click', function (Event) {
$('#SendingAJAXLoader').addClass('AJAXLoader');
$('#SendSupportBundle').prop('disabled', true);
$('#DownloadSupportBundle').prop('disabled', true);
Core.AJAX.FunctionCall(Core.Config.Get('CGIHandle'), 'Action=[% Env("Action") %];Subaction=SendSupportBundle;Filename=' + Response.Filename + ';RandomID=' + Response.RandomID, function (SendResponse) {
if (!SendResponse || !SendResponse.Success) {
alert([% Translate("The mail could not be sent") | JSON %]);
}
Core.UI.Dialog.CloseDialog($('#SupportBundleOptionsDialog'));
});
});
}
$('#DownloadSupportBundle').bind('click', function (Event) {
window.location.href = '[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=DownloadSupportBundle;Filename=' + Response.Filename + ';RandomID=' + Response.RandomID + ';ChallengeToken=' + Core.Config.Get('ChallengeToken');
Core.UI.Dialog.CloseDialog($('#SupportBundleOptionsDialog'));
});
}
});
Event.preventDefault();
Event.stopPropagation();
return false;
});
//]]></script>
[% END %]
[% RenderBlockEnd("NoteSupportBundle") %]
</ul>
</div>
</div>
</div>
<div id="SupportBundleOptionsDialogContainer" class="Hidden">
<div class="Spacing SupportBundleOptionsDialog" id="SupportBundleOptionsDialog">
<span class="W50pc" title=""></span>
<h2>[% Translate("The support bundle has been generated.") | html %]</h3>
<div class="FieldExplanation">
[% Translate("Please choose one of the following options.") | html %]
</div>
<div class="Spacing"></div>
<fieldset class="TableLike NoSupportBundleSendMessage Hidden">
<legend><span>[% Translate("Send by Email") | html %]</span></legend>
<div class="FieldExplanation SizeMessage Hidden">
[% Translate("The support bundle is too large to send it by email, this option has been disabled.") | html %]
</div>
<div class="FieldExplanation EmailMessage Hidden">
[% Translate("The email address for this user is invalid, this option has been disabled.") | html %]
</div>
<div class="Spacing"></div>
</fieldset>
<fieldset class="TableLike SupportBundleSendFieldSet">
<legend><span>[% Translate("Send by Email") | html %]</span></legend>
<label for="Name">[% Translate("Name") | html %]:</label>
<div class="Field">
<input type="text" id="Name" name="Name" value="[% Data.SenderName | html %]" class="W50pc" readonly="readonly" />
</div>
<div class="Clear"></div>
<label for="Sender">[% Translate("Email") | html %]:</label>
<div class="Field">
<input type="text" id="Sender" name="Sender" value="[% Data.SenderAddress | html %]" class="W50pc" readonly="readonly" />
</div>
<div class="Clear"></div>
<div class="Field">
<button value="SendByEmail" id="SendSupportBundle">[% Translate("Send") | html %]</button>
<span id="SendingAJAXLoader" class="Hidden" title="[% Translate("Sending") | html %]"></span>
<div class="FieldExplanation">
[% Translate("The support bundle will be sent to OTRS Group via email automatically.") | html %]
</div>
</div>
</fieldset>
<fieldset class="TableLike">
<legend><span>[% Translate("Download File") | html %]</span></legend>
<div class="Field">
<button value="DownLoad" id="DownloadSupportBundle">[% Translate("Download") | html %]</button>
<div class="FieldExplanation">
[% Translate("A file containing the support bundle will be downloaded to the local system. Please save the file and send it to the OTRS Group, using an alternate method.") | html %]
</div>
</div>
</fieldset>
</div>
</div>
[% RenderBlockStart("SupportDataCollectionFailed") %]
<div class="ContentColumn">
<h2>[% Translate("Support Data") | html %]</h2>
<div class="WidgetSimple">
<div class="Header">
</div>
<div class="Content">
<p>[% Translate("Error: Support data could not be collected (%s).", Data.ErrorMessage) | html %]</p>
</div>
</div>
</div>
[% RenderBlockEnd("SupportDataCollectionFailed") %]
[% RenderBlockStart("SupportData") %]
<div class="ContentColumn">
[% RenderBlockStart("SupportDataGroup") %]
<div class="WidgetSimple">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Show or hide the content") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate(Data.Group) | html %]</h2>
</div>
<div class="Content">
<ul class="CheckResults">
[% RenderBlockStart("SupportDataRow") %]
<li class="CheckResult[% Data.StatusName | html %]">
[% RenderBlockStart("SupportDataEntryTable") %]
<h3 class="Heading">
<span title="[% Translate(Data.StatusName) | html %]" class="Flag Small [% Data.StatusName | html %]">
<span>[% Data.StatusName | html %]</span>
</span>
[% Translate(Data.Label) | html %]
</h3>
[% RenderBlockStart("SupportDataEntryTableDetails") %]
<div class="SupportDataTableScrollbar">
<table class="DataTable SupportDataTable">
<thead>
[% FOR Label IN Data.Labels %]
<th>[% Translate(Label) %]</th>
[% END %]
</thead>
<tbody>
[% FOR Entry IN Data.Value %]
<tr>
[% FOR Identifier IN Data.Identifiers %]
<td>[% Entry.$Identifier %]</td>
[% END %]
</tr>
[% END %]
</tbody>
</table>
</div>
[% RenderBlockEnd("SupportDataEntryTableDetails") %]
[% RenderBlockEnd("SupportDataEntryTable") %]
[% RenderBlockStart("SupportDataEntry") %]
<h3 class="Heading">
<span title="[% Translate(Data.StatusName) | html %]" class="Flag Small [% Data.StatusName | html %]">
<span>[% Data.StatusName | html %]</span>
</span>
[% Translate(Data.Label) | html %]
[% RenderBlockStart("SupportDataEntryValueSingleLine") %]
<span class="Value">([% Data.Value | html %])</span>
[% RenderBlockEnd("SupportDataEntryValueSingleLine") %]
</h3>
<p class="SpacingTopSmall">[% Translate(Data.Message) | html %]</p>
[% RenderBlockStart("SupportDataEntryValueMultiLine") %]
<textarea rows="5" cols="80" readonly="readonly" class="Value">[% Data.Value | html %]</textarea>
[% RenderBlockEnd("SupportDataEntryValueMultiLine") %]
[% RenderBlockEnd("SupportDataEntry") %]
[% RenderBlockStart("SupportDataSubGroup") %]
<h3 class="Heading">
<span title="[% Translate(Data.StatusName) | html %]" class="Flag Small [% Data.StatusName | html %]">
<span>[% Data.StatusName | html %]</span>
</span>
[% Translate(Data.SubGroup) | html %]
</h3>
<table class="DataTable">
<tbody>
[% RenderBlockStart("SupportDataSubEntry") %]
<tr>
<td class="Status">
<span title="[% Translate(Data.StatusName) | html %]" class="Flag Small [% Data.StatusName | html %]">
<span>[% Data.StatusName | html %]</span>
</span>
</td>
<td class="ItemLabel">[% Translate(Data.Label) | html %]</td>
<td>[% Data.Value | html %]</td>
<td>
[% RenderBlockStart("SupportDataSubEntryMessage") %]
<a href="#" class="ShowItemMessage"><i class="fa fa-info-sign"></i> [% Translate("Details") | html %]</a>
<div class="Hidden">
<p class="DialogMessage">[% Translate(Data.Message) | html %]</p>
</div>
[% RenderBlockEnd("SupportDataSubEntryMessage") %]
</td>
</tr>
[% RenderBlockEnd("SupportDataSubEntry") %]
</tbody>
</table>
[% RenderBlockEnd("SupportDataSubGroup") %]
</li>
[% RenderBlockEnd("SupportDataRow") %]
</ul>
</div>
</div>
[% RenderBlockEnd("SupportDataGroup") %]
</div>
[% RenderBlockEnd("SupportData") %]
<div class="Clear"></div>
</div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('.ShowItemMessage').bind('click', function() {
Core.UI.Dialog.ShowContentDialog($(this).next('.Hidden').html(), $(this).closest('tr').find('.ItemLabel').text(), '200px', 'Center');
return false;
});
$('.DataTable').each(function() {
if ($(this).find('.Flag.Problem').length) {
$(this).prev('h3').find('.Flag').addClass('Problem');
return true;
}
if ($(this).find('.Flag.Warning').length) {
$(this).prev('h3').find('.Flag').addClass('Warning');
return true;
}
if ($(this).find('.Flag.OK').length) {
$(this).prev('h3').find('.Flag').addClass('OK');
return true;
}
if ($(this).find('.Flag.Information').length) {
$(this).prev('h3').find('.Flag').addClass('Information');
return true;
}
if ($(this).find('.Flag.Unknown').length) {
$(this).prev('h3').find('.Flag').addClass('Unknown');
return true;
}
});
//]]></script>
[% END %]
|
