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|
# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
[% InsertTemplate("AgentCustomerSearch.tt") %]
<div class="MainBox ARIARoleMain FormScreen">
[% IF Data.TicketID %]
<h1>[% Translate("Split Into New Phone Ticket") | html %]</h1>
[% ELSIF Data.FromChatID %]
<h1>[% Translate("Save Chat Into New Phone Ticket") | html %]</h1>
[% ELSE %]
<h1>[% Translate("Create New Phone Ticket") | html %]</h1>
[% END %]
<p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>
<div class="LayoutFixedSidebar SidebarLast">
<div class="SidebarColumn">
[% RenderBlockStart("CustomerTable") %]
<div id="CustomerInfo" class="WidgetSimple">
<div class="Header">
<h2>[% Translate("Customer Information") | html %]</h2>
</div>
<div class="Content">
[% Data.CustomerTable %]
</div>
</div>
[% RenderBlockEnd("CustomerTable") %]
</div>
<div class="ContentColumn">
<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="compose" id="NewPhoneTicket" class="Validate PreventMultipleSubmits">
<input type="hidden" name="Action" value="[% Env("Action") %]"/>
<input type="hidden" name="Subaction" value="StoreNew"/>
<input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
<input type="hidden" name="ExpandCustomerName" id="ExpandCustomerName" value="0"/>
<input type="hidden" name="OwnerAll" id="OwnerAll" value="[% Data.OwnerAll | html %]"/>
<input type="hidden" name="ResponsibleAll" id="ResponsibleAll" value="[% Data.ResponsibleAll | html %]"/>
<input type="hidden" name="PreSelectedCustomerUser" id="PreSelectedCustomerUser" value=""/>
<input type="hidden" name="SelectedCustomerUser" id="SelectedCustomerUser" value="[% Data.CustomerUser | html %]"/>
<input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
<input type="hidden" name="LinkTicketID" value="[% Data.LinkTicketID | html %]"/>
<input type="hidden" name="FromChatID" value="[% Data.FromChatID | html %]"/>
<fieldset class="TableLike">
# example template for customizations, see hidden form at the end of the file
# <label>[% Translate("Templates") | html %]:</label>
# <div class="Field">
# <button type="button" onclick="$('#Template1').submit()" value="[% Translate("Example Template") | html %]">[% Translate("Example Template") | html %]</button>
# </div>
# <div class="Clear"></div>
[% RenderBlockStart("TicketType") %]
<label class="Mandatory" for="TypeID"><span class="Marker">*</span> [% Translate("Type") | html %]:</label>
<div class="Field">
[% Data.TypeStrg %]
<div id="TypeIDError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
<div id="TypeIDServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#TypeID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'TypeID', ['Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TicketType") %]
<label for="FromCustomer" class="Mandatory"><span class="Marker">*</span>[% Translate("Customer user") | html %]:</label>
<div class="Field">
<input id="FromCustomer" type="text" name="FromCustomer" value="" class="CustomerAutoComplete W75pc [% Data.FromInvalid | html %]" autocomplete="off" />
<div id="FromCustomerServerError" class="TooltipErrorMessage">
[% RenderBlockStart("FromServerErrorMsg") %]
<p>[% Translate("Please include at least one customer for the ticket.") | html %]</p>
[% RenderBlockEnd("FromServerErrorMsg") %]
</div>
</div>
<div class="Clear"></div>
<div class="Field [% Data.CustomerHiddenContainer | html %]">
<div class="CustomerTicketTemplateFromCustomer SpacingTopSmall Hidden">
<input name="CustomerSelected" title="[% Translate("Select this customer as the main customer.") | html %]" id="CustomerSelected" class="CustomerTicketRadio" type="radio" value=""/>
<input name="CustomerKey" id="CustomerKey" class="CustomerKey" type="hidden" value=""/>
<input class="CustomerTicketText Radio" title="[% Translate("Customer user") | html %]" name="CustomerTicketText" id="CustomerTicketText" type="text" value="" readonly="readonly" />
<a href="#" id="RemoveCustomerTicket" class="RemoveButton CustomerTicketRemove">
<i class="fa fa-minus-square-o"></i>
<span class="InvisibleText">[% Translate("Remove Ticket Customer User") | html %]</span>
</a>
</div>
<div id="TicketCustomerContentFromCustomer" class="CustomerContainer">
[% RenderBlockStart("MultipleCustomer") %]
<div class="SpacingTopSmall ">
<input name="CustomerSelected" title="[% Translate("Select this customer as the main customer.") | html %]" id="CustomerSelected" class="CustomerTicketRadio" type="radio" value="[% Data.Count | html %]" [% Data.CustomerSelected | html %] [% Data.CustomerDisabled | html %] />
<input name="CustomerKey_[% Data.Count | html %]" id="CustomerKey_[% Data.Count | html %]" class="CustomerKey" type="hidden" value="[% Data.CustomerKey | html %]"/>
<input class="CustomerTicketText Radio [% Data.CustomerError | html %]" title="[% Translate("Customer user") | html %]" name="CustomerTicketText_[% Data.Count %]" id="CustomerTicketText_[% Data.Count %]" type="text" value="[% Data.CustomerElement | html %]" readonly="readonly" />
<a href="#" id="RemoveCustomerTicket_[% Data.Count %]" class="RemoveButton CustomerTicketRemove">
<i class="fa fa-minus-square-o"></i>
<span class="InvisibleText">[% Translate("Remove Ticket Customer User") | html %]</span>
</a>
[% RenderBlockStart("CustomerErrorExplantion") %]
<p class="Explanation Error">[% Translate("Please remove this entry and enter a new one with the correct value.") | html %]</p>
[% RenderBlockEnd("CustomerErrorExplantion") %]
<div id="CustomerTicketText_[% Data.Count %]ServerError" class="TooltipErrorMessage">
[% RenderBlockStart("CustomerGenericServerErrorMsg") %]
<p>[% Translate("This field is required.") | html %]</p>
[% RenderBlockEnd("CustomerGenericServerErrorMsg") %]
[% RenderBlockStart("InvalidConfigServerErrorMsg") %]
<p>[% Translate("This email address is not allowed due to the system configuration.") | html %]</p>
[% RenderBlockEnd("InvalidConfigServerErrorMsg") %]
[% RenderBlockStart("InvalidMXServerErrorMsg") %]
<p>[% Translate("This email address failed MX check.") | html %]</p>
[% RenderBlockEnd("InvalidMXServerErrorMsg") %]
[% RenderBlockStart("InvalidDNSServerErrorMsg") %]
<p>[% Translate("DNS problem, please check your configuration and the error log.") | html %]</p>
[% RenderBlockEnd("InvalidDNSServerErrorMsg") %]
[% RenderBlockStart("InvalidSyntaxServerErrorMsg") %]
<p>[% Translate("The syntax of this email address is incorrect.") | html %]</p>
[% RenderBlockEnd("InvalidSyntaxServerErrorMsg") %]
[% RenderBlockStart("IsDuplicatedServerErrorMsg") %]
<p>[% Translate("This address already exists on the address list.") | html %]</p>
[% RenderBlockEnd("IsDuplicatedServerErrorMsg") %]
</div>
</div>
[% RenderBlockEnd("MultipleCustomer") %]
</div>
[% RenderBlockStart("MultipleCustomerCounter") %]
<input name="CustomerTicketCounterFromCustomer" id="CustomerTicketCounterFromCustomer" type="hidden" value="[% Data.CustomerCounter | html %]"/>
[% RenderBlockEnd("MultipleCustomerCounter") %]
</div>
<div class="Clear"></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('.CustomerTicketRadio').bind('change', function () {
var CustomerKey;
if ( $(this).prop('checked') ){
CustomerKey = $( '#CustomerKey_' +$(this).val() ).val();
// get customer tickets
Core.Agent.CustomerSearch.ReloadCustomerInfo(CustomerKey);
}
return false;
});
$('.CustomerTicketRemove').bind('click', function () {
Core.Agent.CustomerSearch.RemoveCustomerTicket( $(this) );
return false;
});
//]]></script>
[% END %]
[% RenderBlockStart("FromExternalCustomer") %]
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
Core.Agent.CustomerSearch.AddTicketCustomer( 'FromCustomer', "[% Data.Email | html %]", "[% Data.Customer | html %]", true );
//]]></script>
[% END %]
[% RenderBlockEnd("FromExternalCustomer") %]
<label for="CustomerID">[% Translate("CustomerID") | html %]:</label>
<div class="Field">
<input type="text" name="CustomerID" id="CustomerID" value="[% Data.CustomerID | html %]" [% IF Config("Ticket::Frontend::AgentTicketPhone::CustomerIDReadOnly") %] readonly [% END %] class="W75pc"/>
</div>
<div class="Clear"></div>
<label class="Mandatory" for="Dest"><span class="Marker">*</span> [% Translate("To queue") | html %]:</label>
<div class="Field">
[% Data.ToStrg %]
<div id="DestError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="DestServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#Dest').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockStart("TicketService") %]
<label for="ServiceID">[% Translate("Service") | html %]:</label>
<div class="Field">
[% Data.ServiceStrg %]
<div id="ServiceIDServerError" class="TooltipErrorMessage"><p>[% Translate("Service invalid.") | html %]</p></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#ServiceID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'ServiceID', ['TypeID', 'Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TicketService") %]
[% RenderBlockStart("TicketServiceMandatory") %]
<label class="Mandatory" for="ServiceID"><span class="Marker">*</span> [% Translate("Service") | html %]:</label>
<div class="Field">
[% Data.ServiceStrg %]
<div id="ServiceIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="ServiceIDServerError" class="TooltipErrorMessage"><p>[% Translate("Service invalid.") | html %]</p></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#ServiceID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'ServiceID', ['TypeID', 'Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TicketServiceMandatory") %]
[% RenderBlockStart("TicketSLA") %]
<label for="SLAID">[% Translate("Service Level Agreement") | html %]:</label>
<div class="Field">
[% Data.SLAStrg %]
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#SLAID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'SLAID', ['TypeID', 'Dest', 'NewUserID', 'NewResponsibleID', 'ServiceID', 'NextStateID', 'PriorityID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TicketSLA") %]
[% RenderBlockStart("TicketSLAMandatory") %]
<label class="Mandatory" for="SLAID"><span class="Marker">*</span> [% Translate("Service Level Agreement") | html %]:</label>
<div class="Field">
[% Data.SLAStrg %]
<div id="SLAIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="SLAIDServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#SLAID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'SLAID', ['TypeID', 'Dest', 'NewUserID', 'NewResponsibleID', 'ServiceID', 'NextStateID', 'PriorityID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TicketSLAMandatory") %]
[% RenderBlockStart("OwnerSelection") %]
<label for="NewUserID">[% Translate("Owner") | html %]:</label>
<div class="Field">
[% Data.OptionStrg %]
<a href="#" id="OwnerSelectionGetAll" class="GetAllAJAX" title="[% Translate("Get all") | html %]">
<span>[% Translate("Get all") | html %]</span>
<i class="fa fa-refresh"></i>
</a>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#OwnerSelectionGetAll').bind('click', function (Event) {
$('#OwnerAll').val('1'); // Needed? Why?
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'OwnerAll', ['NewUserID'], function() {
$('#NewUserID').focus();
});
return false;
});
$('#NewUserID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'NewUserID', [ 'TypeID', 'Dest', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("OwnerSelection") %]
[% RenderBlockStart("ResponsibleSelection") %]
<label for="NewResponsibleID">[% Translate("Responsible") | html %]:</label>
<div class="Field">
[% Data.ResponsibleOptionStrg %]
<a href="#" id="ResponsibleSelectionGetAll" class="GetAllAJAX" title="[% Translate("Get all") | html %]">
<span>[% Translate("Get all") | html %]</span>
<i class="fa fa-refresh"></i>
</a>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#ResponsibleSelectionGetAll').bind('click', function (Event) {
$('#ResponsibleAll').val('1'); // Needed? Why?
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'ResponsibleAll', ['NewResponsibleID'], function() {
$('#NewResponsibleID').focus();
});
return false;
});
$('#NewResponsibleID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'NewResponsibleID', [ 'TypeID', 'Dest', 'NewUserID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("ResponsibleSelection") %]
<label class="Mandatory" for="Subject"><span class="Marker">*</span> [% Translate("Subject") | html %]:</label>
<div class="Field">
<input class="W75pc Validate_Required [% Data.SubjectInvalid | html %]" type="text" name="Subject" id="Subject" value="[% Data.Subject | html %]"/>
<div id="SubjectError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="SubjectServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
[% RenderBlockStart("TicketOptions") %]
<label>[% Translate("Options") | html %]:</label>
<div class="Field">
<!-- OutputFilterHook_TicketOptionsBegin -->
[% RenderBlockStart("SpellCheck") %]
<a href="#" id="OptionSpellCheck">[ [% Translate("Spell check") | html %] ]</a>
[% RenderBlockEnd("SpellCheck") %]
[% RenderBlockStart("OptionCustomer") %]
<a href="#" id="OptionCustomer">[ [% Translate("Customer user") | html %] ]</a>
[% RenderBlockEnd("OptionCustomer") %]
<!-- OutputFilterHook_TicketOptionsEnd -->
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TicketOptions") %]
<!-- OutputFilterHook_NoTicketOptionsFallback -->
[% RenderBlockStart("StandardTemplate") %]
<label for="StandardTemplateID">[% Translate("Text Template") | html %]:</label>
<div class="Field">
[% Data.StandardTemplateStrg %]
<p class="FieldExplanation">[% Translate("Setting a template will overwrite any text or attachment.") %]</p>
</div>
<div class="Clear"></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#StandardTemplateID').bind('change', function (Event) {
Core.Agent.TicketAction.ConfirmTemplateOverwrite('RichText', $(this), function () {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'StandardTemplateID', ['RichTextField']);
});
return false;
});
//]]></script>
[% END %]
[% RenderBlockEnd("StandardTemplate") %]
<label class="Mandatory" for="RichText"><span class="Marker">*</span> [% Translate("Text") | html %]:</label>
<div id="RichTextField" class="RichTextField">
[% RenderBlockStart("RichText") %]
[% InsertTemplate("RichTextEditor.tt") %]
[% RenderBlockEnd("RichText") %]
<textarea id="RichText" class="RichText Validate_Required [% Data.RichTextInvalid | html %]" name="Body" title="[% Translate("Message body") | html %]" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") %]">[% Data.Body | html %]</textarea>
<div id="RichTextError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
<div id="RichTextServerError" class="TooltipErrorMessage">
<p>[% Translate("This field is required.") | html %]</p>
</div>
</div>
<div class="Clear"></div>
<label>[% Translate("Attachment") | html %]:</label>
<div class="Field">
<ul>
[% RenderBlockStart("Attachment") %]
<li>
[% Data.Filename | html %] ([% Data.Filesize | html %])
<button type="button" id="AttachmentDeleteButton[% Data.FileID | html %]" name="AttachmentDeleteButton[% Data.FileID | html %]" value="[% Translate("Delete") | html %]" class="SpacingLeft">[% Translate("Delete") | html %]</button>
<input type="hidden" id="AttachmentDelete[% Data.FileID | html %]" name="AttachmentDelete[% Data.FileID | html %]" />
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#AttachmentDeleteButton[% Data.FileID | html %]').bind('click', function () {
var $Form = $('#AttachmentDeleteButton[% Data.FileID | html %]').closest('form');
$('#AttachmentDelete[% Data.FileID | html %]').val(1);
Core.Form.Validate.DisableValidation($Form);
$Form.trigger('submit');
});
//]]></script>
[% END %]
</li>
[% RenderBlockEnd("Attachment") %]
<li>
<input id="FileUpload" name="FileUpload" type="file" size="40" />
<input type="hidden" id="AttachmentUpload" name="AttachmentUpload" value="0" />
</li>
</ul>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#FileUpload').bind('change', function () {
var $Form = $('#FileUpload').closest('form');
Core.Form.Validate.DisableValidation($Form);
$Form.find('#AttachmentUpload').val('1').end().submit();
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockStart("ChatArticlePreview") %]
<label>[% Translate("Chat protocol") | html %]:</label>
<div class="Field">
<div class="ChatProtocol">
[% INCLUDE "ChatDisplay.tt" %]
</div>
<p class="FieldExplanation">[% Translate('The chat will be appended as a separate article.') | html %]
</div>
<div class="Clear"></div>
[% RenderBlockEnd("ChatArticlePreview") %]
<label for="NextStateID">[% Translate("Next ticket state") | html %]:</label>
<div class="Field">
[% Data.NextStatesStrg %]
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#NextStateID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'NextStateID', [ 'TypeID', 'Dest', 'NewUserID','NewResponsibleID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
<label>[% Translate("Pending date") | html %]:</label>
<div class="Field">
[% Data.PendingDateString %]
<div id="DayError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
<div id="HourError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
<p class="FieldExplanation">[% Translate("For all pending* states.") | html %]</p>
</div>
<div class="Clear"></div>
<label for="PriorityID">[% Translate("Priority") | html %]:</label>
<div class="Field">
[% Data.PriorityStrg %]
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#PriorityID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'PriorityID', [ 'TypeID', 'Dest', 'NewUserID','NewResponsibleID', 'NextStateID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
[% RenderBlockStart("DynamicField") %]
<div class="Row Row_DynamicField_[% Data.Name | html %]">
[% Data.Label %]
<div class="Field">
[% Data.Field %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("DynamicField") %]
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#[% RenderBlockStart("DynamicField_Field1") %]
# <div class="Row Row_DynamicField_[% Data.Name | html %]">
# [% Data.Label %]
# <div class="Field">
# [% Data.Field %]
# </div>
# <div class="Clear"></div>
# </div>
#[% RenderBlockEnd("DynamicField_Field1") %]
#[% RenderBlockStart("DynamicField_Field2") %]
# <div class="Row Row_DynamicField_[% Data.Name | html %]">
# [% Data.Label %]
# <div class="Field">
# [% Data.Field %]
# </div>
# <div class="Clear"></div>
# </div>
#[% RenderBlockEnd("DynamicField_Field2") %]
[% RenderBlockStart("TimeUnitsLabel") %]
<label for="TimeUnits">[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
[% RenderBlockEnd("TimeUnitsLabel") %]
[% RenderBlockStart("TimeUnitsLabelMandatory") %]
<label class="Mandatory" for="TimeUnits"><span class="Marker">*</span> [% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
[% RenderBlockEnd("TimeUnitsLabelMandatory") %]
[% RenderBlockStart("TimeUnits") %]
<div class="Field">
<input type="text" class="W50pc Validate_TimeUnits [% Data.TimeUnitsRequired | html %] [% Data.TimeUnitsInvalid | html %]" name="TimeUnits" id="TimeUnits" value="[% Data.TimeUnits | html %]" />
<div id="TimeUnitsError" class="TooltipErrorMessage"><p>[% Translate("Invalid time!") | html %]</p></div>
<div id="TimeUnitsServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TimeUnits") %]
<div class="Field SpacingTop">
<button class="Primary CallForAction" id="submitRichText" accesskey="g" title="[% Translate("Create") | html %] (g)" type="submit" value="[% Translate("Create") | html %]"><span><i class="fa fa-check-square-o"></i> [% Translate("Create") | html %]</span></button>
</div>
</fieldset>
</form>
</div>
<div class="Clear"></div>
</div>
<div id="CustomerTickets"></div>
</div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
Core.Agent.TicketAction.Init();
Core.Config.Set('Localization.Delete', [% Translate("Delete") | JSON %]);
//]]></script>
[% END %]
# example template form for customizations
#<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" id="Template1">
# <input type="hidden" name="Action" value="[% Env("Action") %]"/>
# <input type="hidden" name="Subaction" value="StoreNew"/>
# <input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
# <input type="hidden" name="ExpandCustomerName" value="1"/>
# <input type="hidden" name="Subject" value="Example Subject"/>
# <input type="hidden" name="Body" value="Name:
#Product:
#Comment:"/>
#</form>
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