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# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
<form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" name="compose" class="Validate PreventMultipleSubmits">
<input type="hidden" name="Action" value="[% Env("Action") %]"/>
<input type="hidden" name="Subaction" value="Store"/>
<input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
<input type="hidden" name="TicketID" value="[% Data.TicketID | html %]"/>
<div class="LayoutPopup ARIARoleMain">
<div class="Header">
<h1>[% Translate("Phone Call for %s%s%s", Config('Ticket::Hook'), Config('Ticket::HookDivider'), Data.TicketNumber) | html %] — [% Data.Title | html %]</h1>
<p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>
[% RenderBlockStart("TicketBack") %]
<p>
<a class="CancelClosePopup" href="#">[% Translate("Cancel & close") | html %]</a>
</p>
[% RenderBlockEnd("TicketBack") %]
</div>
<div class="LayoutFixedSidebar SidebarLast Content">
<div class="SidebarColumn">
[% RenderBlockStart("CustomerTable") %]
<div id="CustomerInfo" class="WidgetSimple">
<div class="Header">
<h2>[% Translate("Customer Information") | html %]</h2>
</div>
<div class="Content">
[% Data.CustomerTable %]
</div>
</div>
[% RenderBlockEnd("CustomerTable") %]
</div>
<div class="ContentColumn">
<fieldset class="TableLike FixedLabel">
<label class="Mandatory" for="Subject"><span class="Marker">*</span>[% Translate("Subject") | html %]:</label>
<div class="Field">
<input type="text" name="Subject" id="Subject" value="[% Data.Subject | html %]" class="Validate_Required [% Data.SubjectInvalid | html %] W75pc"/>
<div id="SubjectError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
<div id="SubjectServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
</div>
<div class="Clear"></div>
[% RenderBlockStart("TicketOptions") %]
<label>[% Translate("Options") | html %]:</label>
<div class="Field">
<!-- OutputFilterHook_TicketOptionsBegin -->
[% RenderBlockStart("SpellCheck") %]
<a href="#" id="OptionSpellCheck">[ [% Translate("Spell check") | html %] ]</a>
[% RenderBlockEnd("SpellCheck") %]
<!-- OutputFilterHook_TicketOptionsEnd -->
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TicketOptions") %]
<!-- OutputFilterHook_NoTicketOptionsFallback -->
[% RenderBlockStart("StandardTemplate") %]
<label for="StandardTemplateID">[% Translate("Text Template") | html %]:</label>
<div class="Field">
[% Data.StandardTemplateStrg %]
<p class="FieldExplanation">[% Translate("Setting a template will overwrite any text or attachment.") %]</p>
</div>
<div class="Clear"></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#StandardTemplateID').bind('change', function (Event) {
var $TemplateSelect = $(this);
Core.Agent.TicketAction.ConfirmTemplateOverwrite('RichText', $TemplateSelect, function () {
Core.AJAX.FormUpdate($TemplateSelect.closest('form'), 'AJAXUpdate', 'StandardTemplateID', ['RichTextField']);
});
return false;
});
//]]></script>
[% END %]
[% RenderBlockEnd("StandardTemplate") %]
<label class="Mandatory" for="RichText"><span class="Marker">*</span>[% Translate("Text") | html %]:</label>
<div id="RichTextField" class="RichTextField">
[% RenderBlockStart("RichText") %]
[% InsertTemplate("RichTextEditor.tt") %]
[% RenderBlockEnd("RichText") %]
<textarea id="RichText" name="Body" title="[% Translate("Message body") | html %]" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") %]" class="RichText Validate_Required [% Data.BodyInvalid | html %]">[% Data.Body %]</textarea>
<div id="RichTextError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
<div id="RichTextServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
</div>
<div class="Clear"></div>
<label>[% Translate("Attachment") | html %]:</label>
<div class="Field">
<ul>
[% RenderBlockStart("Attachment") %]
<li>
[% Data.Filename | html %] ([% Data.Filesize | html %])
<button type="button" id="AttachmentDeleteButton[% Data.FileID | html %]" name="AttachmentDeleteButton[% Data.FileID | html %]" value="[% Translate("Delete") | html %]" class="SpacingLeft">[% Translate("Delete") | html %]</button>
<input type="hidden" id="AttachmentDelete[% Data.FileID | html %]" name="AttachmentDelete[% Data.FileID | html %]" />
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#AttachmentDeleteButton[% Data.FileID | html %]').bind('click', function () {
var $Form = $('#AttachmentDeleteButton[% Data.FileID | html %]').closest('form');
$('#AttachmentDelete[% Data.FileID | html %]').val(1);
Core.Form.Validate.DisableValidation($Form);
$Form.trigger('submit');
});
//]]></script>
[% END %]
</li>
[% RenderBlockEnd("Attachment") %]
<li>
<input id="FileUpload" name="FileUpload" type="file" size="40" />
<input type="hidden" id="AttachmentUpload" name="AttachmentUpload" value="0" />
</li>
</ul>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#FileUpload').bind('change', function () {
var $Form = $('#FileUpload').closest('form');
Core.Form.Validate.DisableValidation($Form);
$Form.find('#AttachmentUpload').val('1').end().submit();
});
//]]></script>
[% END %]
</div>
<div class="Clear"></div>
<label for="NextStateID">[% Translate("Next ticket state") | html %]:</label>
<div class="Field">
[% Data.NextStatesStrg %]
</div>
<div class="Clear"></div>
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#NextStateID').bind('change', function (Event) {
Core.AJAX.FormUpdate( $(this).parents('form'), 'AJAXUpdate', 'NextStateID', ['StandardTemplateID' [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
<label>[% Translate("Pending date") | html %]:</label>
<div class="Field">
[% Data.PendingDateString %]
<div id="DayServerError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
<div id="HourServerError" class="TooltipErrorMessage"><p>[% Translate("Date invalid!") | html %]</p></div>
<p class="FieldExplanation">[% Translate("For all pending* states.") | html %]</p>
</div>
<div class="Clear"></div>
[% RenderBlockStart("DynamicField") %]
<div class="Row Row_DynamicField_[% Data.Name | html %]">
[% Data.Label %]
<div class="Field">
[% Data.Field %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("DynamicField") %]
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#[% RenderBlockStart("DynamicField_Field1") %]
# <div class="Row Row_DynamicField_[% Data.Name | html %]">
# [% Data.Label %]
# <div class="Field">
# [% Data.Field %]
# </div>
# <div class="Clear"></div>
# </div>
#[% RenderBlockEnd("DynamicField_Field1") %]
#[% RenderBlockStart("DynamicField_Field2") %]
# <div class="Row Row_DynamicField_[% Data.Name | html %]">
# [% Data.Label %]
# <div class="Field">
# [% Data.Field %]
# </div>
# <div class="Clear"></div>
# </div>
#[% RenderBlockEnd("DynamicField_Field2") %]
[% RenderBlockStart("TimeUnitsLabel") %]
<label for="TimeUnits">[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
[% RenderBlockEnd("TimeUnitsLabel") %]
[% RenderBlockStart("TimeUnitsLabelMandatory") %]
<label class="Mandatory" for="TimeUnits"><span class="Marker">*</span>[% Translate("Time units") | html %] [% Translate(Config("Ticket::Frontend::TimeUnits")) | html %]:</label>
[% RenderBlockEnd("TimeUnitsLabelMandatory") %]
[% RenderBlockStart("TimeUnits") %]
<div class="Field">
<input type="text" name="TimeUnits" id="TimeUnits" value="[% Data.TimeUnits | html %]" class="W50pc Validate_TimeUnits [% Data.TimeUnitsRequired | html %] [% Data.TimeUnitsInvalid | html %]"/>
<div id="TimeUnitsError" class="TooltipErrorMessage"><p>[% Translate("Invalid time!") | html %]</p></div>
<div id="TimeUnitsServerError" class="TooltipErrorMessage"><p>[% Translate("This field is required.") | html %]</p></div>
</div>
<div class="Clear"></div>
[% RenderBlockEnd("TimeUnits") %]
</fieldset>
</div>
</div>
<div class="Footer">
<button class="CallForAction Primary" id="submitRichText" accesskey="g" title="[% Translate("Submit") | html %] (g)" type="submit" value="[% Translate("Submit") | html %]"><span><i class="fa fa-check-square-o"></i> [% Translate("Submit") | html %]</span></button>
</div>
</div>
</form>
#Layers
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
Core.Agent.TicketAction.Init();
Core.Config.Set('Localization.Delete', [% Translate("Delete") | JSON %]);
//]]></script>
[% END %]
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