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# --
# Copyright (C) 2001-2017 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
<div id="MainBox" class="TicketView ARIARoleMain [% Config("Ticket::Frontend::CustomerTicketOverviewSortable") %]">
[% RenderBlockStart("Filled") %]
<div class="ActionRow">
<ul class="Filter Tabs">
[% RenderBlockStart("FilterHeader") %]
<li>
<a class="[% Data.ClassA | html %]" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];Filter=[% Data.Filter | uri %];SortBy=[% Data.SortBy | uri %];OrderBy=[% Data.OrderBy | uri %];">
[% Translate(Data.Name) | html %] ([% Data.Count | html %])
</a>
</li>
[% RenderBlockEnd("FilterHeader") %]
</ul>
<div class="Tabs Pagination">
[% Data.SiteNavBar %]
</div>
<div class="Clear"></div>
</div>
<div class="Content">
<table class="Overview">
<thead>
<tr>
<th class="Ticket [% Data.TicketSort | uri %]">
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=Ticket;OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">
[% Config("Ticket::Hook") %]
</a>
</th>
<th class="Title [% Data.TitleSort | uri %]">
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=Title;OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">
[% Translate("Title") | html %]
</a>
</th>
<th class="State [% Data.StateSort | uri %]">
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=State;OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">
[% Translate("State") | html %]
</a>
</th>
[% RenderBlockStart("OverviewNavBarPageOwner") %]
<th class="Owner [% Data.OwnerSort | uri %]">
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=Owner;OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">
[% Translate("Owner") | html %]
</a>
</th>
[% RenderBlockEnd("OverviewNavBarPageOwner") %]
[% RenderBlockStart("OverviewNavBarPageQueue") %]
<th class="Queue [% Data.QueueSort | uri %]">
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=Queue;OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">
[% Translate("Queue") | html %]
</a>
</th>
[% RenderBlockEnd("OverviewNavBarPageQueue") %]
[% RenderBlockStart("OverviewNavBarPageDynamicField") %]
<th class="DynamicField Last [% Data.CSS | html %]">
[% RenderBlockStart("OverviewNavBarPageDynamicFieldSortable") %]
<a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">[% Translate(Data.Label) | html %]</a>
[% RenderBlockEnd("OverviewNavBarPageDynamicFieldSortable") %]
[% RenderBlockStart("OverviewNavBarPageDynamicFieldNotSortable") %]
<span>[% Translate(Data.Label) | html %]</span>
[% RenderBlockEnd("OverviewNavBarPageDynamicFieldNotSortable") %]
</th>
[% RenderBlockEnd("OverviewNavBarPageDynamicField") %]
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1") %]
# <th class="DynamicField Last [% Data.CSS | html %]">
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1_Sortable") %]
# <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">[% Translate(Data.Label) | html %]</a>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1_Sortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field1_NotSortable") %]
# <span>[% Translate(Data.Label) | html %]</span>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1_NotSortable") %]
# </th>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field1") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2") %]
# <th class="DynamicField Last [% Data.CSS | html %]">
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2_Sortable") %]
# <a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.LinkSort %];SortBy=DynamicField_[% Data.DynamicFieldName | uri %];OrderBy=[% Data.OrderBy | uri %]">[% Translate(Data.Label) | html %]</a>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2_Sortable") %]
#[% RenderBlockStart("OverviewNavBarPageDynamicField_Field2_NotSortable") %]
# <span>[% Translate(Data.Label) | html %]</span>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2_NotSortable") %]
# </th>
#[% RenderBlockEnd("OverviewNavBarPageDynamicField_Field2") %]
<th class="Age [% Data.AgeSort | uri %]">
<a href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];SortBy=Age;OrderBy=[% Data.OrderBy | uri %];Filter=[% Data.Filter | uri %]">
[% Translate("Age") | html %]
</a>
</th>
</tr>
</thead>
<tbody>
[% RenderBlockStart("Record") %]
<tr class="MasterAction">
<td class="Ticket">
<a href="[% Env("Baselink") %]Action=CustomerTicketZoom;TicketNumber=[% Data.TicketNumber | uri %]" class="MasterActionLink">[% Data.TicketNumber | html %]</a>
</td>
<td class="Title">
<div>
<h2>[% Data.Subject | truncate(60) | html %]</h2>
- [% Data.Body | truncate(200) | html %]
</div>
</td>
<td class="Status">[% Translate(Data.State) | html %]</td>
[% RenderBlockStart("RecordOwner") %]
<td class="Owner">[% Data.OwnerName | html %]</td>
[% RenderBlockEnd("RecordOwner") %]
[% RenderBlockStart("RecordQueue") %]
<td class="Queue" title="[% Data.Queue | html %]">[% Data.Queue | truncate(20) | html %]</td>
[% RenderBlockEnd("RecordQueue") %]
[% RenderBlockStart("RecordDynamicField") %]
<td>
<div title="[% Data.Title | html %]">
[% RenderBlockStart("RecordDynamicFieldLink") %]
<a href="[% Data.Link | Interpolate %]" class="DynamicFieldLink">[% Data.Value %]</a>
[% RenderBlockEnd("RecordDynamicFieldLink") %]
[% RenderBlockStart("RecordDynamicFieldPlain") %]
[% Data.Value %]
[% RenderBlockEnd("RecordDynamicFieldPlain") %]
</div>
</td>
[% RenderBlockEnd("RecordDynamicField") %]
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#[% RenderBlockStart("RecordDynamicField_Field1") %]
# <td>
# <div title="[% Data.Title | html %]">
#[% RenderBlockStart("RecordDynamicField1Link") %]
# <a href="[% Data.Link | Interpolate %]" class="DynamicFieldLink">[% Data.Value %]</a>
#[% RenderBlockEnd("RecordDynamicField1Link") %]
#[% RenderBlockStart("RecordDynamicField1Plain") %]
# [% Data.Value %]
#[% RenderBlockEnd("RecordDynamicField1Plain") %]
# </div>
# </td>
#[% RenderBlockEnd("RecordDynamicField_Field1") %]
#[% RenderBlockStart("RecordDynamicField_Field2") %]
# <td>
# <div title="[% Data.Title | html %]">
#[% RenderBlockEnd("RecordDynamicField1Link") %]
# <a href="[% Data.Link | Interpolate %]" class="DynamicFieldLink">[% Data.Value %]</a>
#[% RenderBlockEnd("RecordDynamicField1Link") %]
#[% RenderBlockEnd("RecordDynamicField1Plain") %]
# [% Data.Value %]
#[% RenderBlockEnd("RecordDynamicField1Plain") %]
# </div>
# </td>
#[% RenderBlockEnd("RecordDynamicField_Field2") %]
<td class="Age" title="[% Data.Created | Localize("TimeShort") | html %]">[% Data.CustomerAge | truncate(20) | html %]</td>
</tr>
[% RenderBlockEnd("Record") %]
[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('.MasterAction').bind('click', function (Event) {
var $MasterActionLink = $(this).find('.MasterActionLink');
// only act if the link was not clicked directly
if (Event.target !== $MasterActionLink.get(0)) {
window.location = $MasterActionLink.attr('href');
return false;
}
});
//]]></script>
[% END %]
</tbody>
</table>
</div>
[% RenderBlockStart("FilterFooter") %]
<div id="BottomActionRow" class="ActionRow BigButtons">
<ul class="Tabs Filter">
[% RenderBlockStart("FilterFooterItem") %]
<li class="[% Data.ClassLI | html %]">
<a class="[% Data.ClassA | html %]" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=[% Env("Subaction") %];Filter=[% Data.Filter | uri %];SortBy=[% Data.SortBy | uri %];OrderBy=[% Data.OrderBy | uri %];">
[% Translate(Data.Name) | html %] ([% Data.Count | html %])
</a>
</li>
[% RenderBlockEnd("FilterFooterItem") %]
<li class="Clear"></li>
</ul>
<div class="Tabs Pagination">
[% Data.SiteNavBar %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("FilterFooter") %]
[% RenderBlockEnd("Filled") %]
[% RenderBlockStart("Empty") %]
<div class="Placeholder">
[% RenderBlockStart("EmptyDefault") %]
<h2>[% Translate("Welcome!") | html %]</h2>
<p>
[% Translate("Please click the button below to create your first ticket.") | html %]
</p>
[% RenderBlockStart("EmptyDefaultButton") %]
<a class="Button" href="[% Env("Baselink") %]Action=CustomerTicketMessage">[% Translate("Create your first ticket") | html %]</a>
[% RenderBlockEnd("EmptyDefaultButton") %]
[% RenderBlockEnd("EmptyDefault") %]
[% RenderBlockStart("EmptyCustom") %]
<h2>[% Translate(Data.Title) | html %]</h2>
<p>
[% Translate(Data.Text) | html %]
</p>
[% RenderBlockStart("EmptyCustomButton") %]
<a class="Button" href="[% Env("Baselink") %]Action=CustomerTicketMessage">[% Translate(Data.Button) | html %]</a>
[% RenderBlockEnd("EmptyCustomButton") %]
[% RenderBlockEnd("EmptyCustom") %]
</div>
[% RenderBlockEnd("Empty") %]
</div>
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