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|
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Application">
<Setting Name="Frontend::Module###AdminProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Group">
<Array>
<Item>admin</Item>
</Array>
</Item>
<Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
<Item Key="Title" Translatable="1">Process Management</Item>
<Item Key="NavBarName">Admin</Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::AdminProcessManagement###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.css</Item>
<Item>Core.AllocationList.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>thirdparty/jsplumb-1.6.4/jsplumb.js</Item>
<Item>thirdparty/farahey-0.5/farahey.js</Item>
<Item>thirdparty/jsplumb-labelspacer/label-spacer.js</Item>
<Item>Core.Agent.Admin.ProcessManagement.js</Item>
<Item>Core.Agent.Admin.ProcessManagement.Canvas.js</Item>
<Item>Core.UI.AllocationList.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::Navigation###AdminProcessManagement###002-ProcessManagement" Required="0" Valid="0">
<Description Translatable="1">Main menu item registration.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
<Value>
<Array>
<DefaultItem ValueType="FrontendNavigation">
<Hash>
</Hash>
</DefaultItem>
</Array>
</Value>
</Setting>
<Setting Name="Frontend::NavigationModule###AdminProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Admin area navigation for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
<Value>
<Hash>
<Item Key="Group">
<Array>
<Item>admin</Item>
</Array>
</Item>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
<Item Key="Name" Translatable="1">Process Management</Item>
<Item Key="Block">Automation</Item>
<Item Key="Description" Translatable="1">Configure Processes.</Item>
<Item Key="IconBig">fa-sitemap</Item>
<Item Key="IconSmall"></Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::Module###AdminProcessManagementActivity" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Group">
<Array>
<Item>admin</Item>
</Array>
</Item>
<Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
<Item Key="Title" Translatable="1">Process Management Activity GUI</Item>
<Item Key="NavBarName"></Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::AdminProcessManagementActivity###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.css</Item>
<Item>Core.AllocationList.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.js</Item>
<Item>Core.UI.AllocationList.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::Module###AdminProcessManagementActivityDialog" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Group">
<Array>
<Item>admin</Item>
</Array>
</Item>
<Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
<Item Key="Title" Translatable="1">Process Management Activity Dialog GUI</Item>
<Item Key="NavBarName"></Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::AdminProcessManagementActivityDialog###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.css</Item>
<Item>Core.AllocationList.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.js</Item>
<Item>Core.UI.AllocationList.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::Module###AdminProcessManagementTransition" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Group">
<Array>
<Item>admin</Item>
</Array>
</Item>
<Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
<Item Key="Title" Translatable="1">Process Management Transition GUI</Item>
<Item Key="NavBarName"></Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::AdminProcessManagementTransition###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::Module###AdminProcessManagementTransitionAction" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Group">
<Array>
<Item>admin</Item>
</Array>
</Item>
<Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
<Item Key="Title" Translatable="1">Process Management Transition Action GUI</Item>
<Item Key="NavBarName"></Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::AdminProcessManagementTransitionAction###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::Module###AdminProcessManagementPath" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Group">
<Array>
<Item>admin</Item>
</Array>
</Item>
<Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
<Item Key="Title" Translatable="1">Process Management Path GUI</Item>
<Item Key="NavBarName"></Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::AdminProcessManagementPath###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the agent interface.</Description>
<Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.css</Item>
<Item>Core.AllocationList.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>Core.Agent.Admin.ProcessManagement.js</Item>
<Item>Core.UI.AllocationList.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::NavBarModule###1-TicketProcesses" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration (disable ticket processes screen if no process available).</Description>
<Navigation>Frontend::Agent::ModuleRegistration</Navigation>
<Value>
<Hash>
<Item Key="Module">Kernel::Output::HTML::NavBar::AgentTicketProcess</Item>
</Hash>
</Value>
</Setting>
<!-- OTRSTicketProcesses Merged Settings Start -->
<Setting Name="Frontend::Module###AgentTicketProcess" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Navigation>Frontend::Agent::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="Group">
<Array>
</Array>
</Item>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Description" Translatable="1">Create new process ticket.</Item>
<Item Key="Title" Translatable="1">New process ticket</Item>
<Item Key="NavBarName">Ticket</Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::AgentTicketProcess###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the agent interface.</Description>
<Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Agent.TicketProcess.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>Core.Agent.CustomerSearch.js</Item>
<Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
<Item>Core.Agent.TicketAction.js</Item>
<Item>Core.Agent.TicketProcess.js</Item>
<Item>Core.TicketProcess.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Frontend::Navigation###AgentTicketProcess###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Main menu item registration.</Description>
<Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
<Value>
<Array>
<DefaultItem ValueType="FrontendNavigation">
<Hash>
</Hash>
</DefaultItem>
<Item>
<Hash>
<Item Key="Group">
<Array>
</Array>
</Item>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Description" Translatable="1">Create New process ticket.</Item>
<Item Key="Name" Translatable="1">New process ticket</Item>
<Item Key="Link">Action=AgentTicketProcess</Item>
<Item Key="LinkOption"></Item>
<Item Key="NavBar">Ticket</Item>
<Item Key="Type"></Item>
<Item Key="Block"></Item>
<Item Key="AccessKey">p</Item>
<Item Key="Prio">220</Item>
</Hash>
</Item>
</Array>
</Value>
</Setting>
<Setting Name="Ticket::EventModulePost###9800-TicketProcessTransitions" Required="0" Valid="1">
<Description Translatable="1">Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).</Description>
<Navigation>Core::Event::Ticket</Navigation>
<Value>
<Hash>
<Item Key="Module">Kernel::System::Ticket::Event::TicketProcessTransitions</Item>
<Item Key="Transaction">1</Item>
<Item Key="Event"></Item>
</Hash>
</Value>
</Setting>
<Setting Name="Process::DynamicFieldProcessManagementProcessID" Required="1" Valid="1">
<Description Translatable="1">This option defines the dynamic field in which a Process Management process entity id is stored.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="String" ValueRegex="">ProcessManagementProcessID</Item>
</Value>
</Setting>
<Setting Name="Process::DynamicFieldProcessManagementActivityID" Required="1" Valid="1">
<Description Translatable="1">This option defines the dynamic field in which a Process Management activity entity id is stored.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="String" ValueRegex="">ProcessManagementActivityID</Item>
</Value>
</Setting>
<Setting Name="Process::DefaultQueue" Required="1" Valid="1">
<Description Translatable="1">This option defines the process tickets default queue.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="Entity" ValueEntityType="Queue" ValueRegex="">Raw</Item>
</Value>
</Setting>
<Setting Name="Process::DefaultState" Required="1" Valid="1">
<Description Translatable="1">This option defines the process tickets default state.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="Entity" ValueEntityType="State" ValueRegex="">new</Item>
</Value>
</Setting>
<Setting Name="Process::DefaultLock" Required="1" Valid="1">
<Description Translatable="1">This option defines the process tickets default lock.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="String" ValueRegex="">unlock</Item>
</Value>
</Setting>
<Setting Name="Process::DefaultPriority" Required="1" Valid="1">
<Description Translatable="1">This option defines the process tickets default priority.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
</Value>
</Setting>
<Setting Name="Ticket::Frontend::AgentTicketZoom###ProcessDisplay" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
<Description Translatable="1">Display settings to override defaults for Process Tickets.</Description>
<Navigation>Frontend::Agent::View::TicketZoom</Navigation>
<Value>
<Hash>
<Item Key="NavBarName" Translatable="1">Processes</Item>
<Item Key="WidgetTitle" Translatable="1">Process Information</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicFieldGroups" Required="1" Valid="1">
<Description Translatable="1">Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.</Description>
<Navigation>Frontend::Agent::View::TicketZoom</Navigation>
<Value>
<Hash>
</Hash>
</Value>
</Setting>
<Setting Name="Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicField" Required="1" Valid="1">
<Description Translatable="1">Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.</Description>
<Navigation>Frontend::Agent::View::TicketZoom</Navigation>
<Value>
<Hash>
<DefaultItem ValueType="Select">
<Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
<Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
</DefaultItem>
</Hash>
</Value>
</Setting>
<Setting Name="Ticket::Frontend::MenuModule###480-Process" Required="0" Valid="1">
<Description Translatable="1">Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.</Description>
<Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
<Value>
<Hash>
<Item Key="Module">Kernel::Output::HTML::TicketMenu::Process</Item>
<Item Key="Name">Process</Item>
<Item Key="Description" Translatable="1">Enroll process for this ticket</Item>
<Item Key="Action">AgentTicketProcess</Item>
<Item Key="Link">Action=AgentTicketProcess;IsProcessEnroll=1;TicketID=[% Data.TicketID | html %]</Item>
<Item Key="Target"></Item>
<Item Key="PopupType">TicketAction</Item>
<Item Key="Cluster"></Item>
</Hash>
</Value>
</Setting>
<Setting Name="CustomerFrontend::Module###CustomerTicketProcess" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the customer interface.</Description>
<Navigation>Frontend::Customer::ModuleRegistration</Navigation>
<Value>
<Item ValueType="FrontendRegistration">
<Hash>
<Item Key="Group">
<Array>
</Array>
</Item>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Description" Translatable="1">Process Ticket.</Item>
<Item Key="NavBarName">Ticket</Item>
<Item Key="Title" Translatable="1">Process ticket</Item>
</Hash>
</Item>
</Value>
</Setting>
<Setting Name="Loader::Module::CustomerTicketProcess###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Loader module registration for the customer interface.</Description>
<Navigation>Frontend::Customer::ModuleRegistration::Loader</Navigation>
<Value>
<Hash>
<Item Key="CSS">
<Array>
<Item>Core.Customer.TicketProcess.css</Item>
</Array>
</Item>
<Item Key="JavaScript">
<Array>
<Item>Core.TicketProcess.js</Item>
<Item>Core.Customer.TicketProcess.js</Item>
<Item>Core.TicketProcess.js</Item>
</Array>
</Item>
</Hash>
</Value>
</Setting>
<Setting Name="CustomerFrontend::Navigation###CustomerTicketProcess###002-ProcessManagement" Required="0" Valid="1">
<Description Translatable="1">Main menu item registration.</Description>
<Navigation>Frontend::Customer::ModuleRegistration::MainMenu</Navigation>
<Value>
<Array>
<DefaultItem ValueType="FrontendNavigation">
<Hash>
</Hash>
</DefaultItem>
<Item>
<Hash>
<Item Key="Group">
<Array>
</Array>
</Item>
<Item Key="GroupRo">
<Array>
</Array>
</Item>
<Item Key="Description" Translatable="1">Create new process ticket.</Item>
<Item Key="Name" Translatable="1">New process ticket</Item>
<Item Key="Link">Action=CustomerTicketProcess</Item>
<Item Key="LinkOption"></Item>
<Item Key="NavBar">Ticket</Item>
<Item Key="Type">Submenu</Item>
<Item Key="Block"></Item>
<Item Key="AccessKey">o</Item>
<Item Key="Prio">220</Item>
</Hash>
</Item>
</Array>
</Value>
</Setting>
<Setting Name="CustomerFrontend::NavBarModule###10-CustomerTicketProcesses" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration (disable ticket processes screen if no process available) for Customer.</Description>
<Navigation>Frontend::Customer::ModuleRegistration</Navigation>
<Value>
<Hash>
<Item Key="Module">Kernel::Output::HTML::NavBar::CustomerTicketProcess</Item>
</Hash>
</Value>
</Setting>
<!-- OTRSTicketProcesses Merged Settings End -->
<Setting Name="Process::Entity::Prefix" Required="1" Valid="1">
<Description Translatable="1">Default ProcessManagement entity prefixes for entity IDs that are automatically generated.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Hash>
<Item Key="Process">P</Item>
<Item Key="Activity">A</Item>
<Item Key="ActivityDialog">AD</Item>
<Item Key="Transition">T</Item>
<Item Key="TransitionAction">TA</Item>
</Hash>
</Value>
</Setting>
<Setting Name="Process::CacheTTL" Required="1" Valid="1">
<Description Translatable="1">Cache time in seconds for the DB process backend.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="String" ValueRegex="^\d+$">3600</Item><!-- default 1 hour -->
</Value>
</Setting>
<Setting Name="Process::NavBarOutput::CacheTTL" Required="1" Valid="1">
<Description Translatable="1">Cache time in seconds for the ticket process navigation bar output module.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="String" ValueRegex="^\d+$">900</Item><!-- default 15 minutes -->
</Value>
</Setting>
<Setting Name="Ticket::Frontend::AgentTicketProcess###StateType" Required="1" Valid="1">
<Description Translatable="1">Determines the next possible ticket states, for process tickets in the agent interface.</Description>
<Navigation>Frontend::Agent::View::TicketProcess</Navigation>
<Value>
<Array>
<Item>new</Item>
<Item>open</Item>
<Item>pending auto</Item>
<Item>pending reminder</Item>
<Item>closed</Item>
</Array>
</Value>
</Setting>
<Setting Name="Ticket::Frontend::CustomerTicketProcess###StateType" Required="1" Valid="1">
<Description Translatable="1">Determines the next possible ticket states, for process tickets in the customer interface.</Description>
<Navigation>Frontend::Customer::View::TicketProcess</Navigation>
<Value>
<Array>
<Item>new</Item>
<Item>open</Item>
</Array>
</Value>
</Setting>
<Setting Name="Ticket::Frontend::AgentTicketProcess::CustomerIDReadOnly" Required="1" Valid="1">
<Description Translatable="1">Controls if CustomerID is read-only in the agent interface.</Description>
<Navigation>Frontend::Agent::View::TicketProcess</Navigation>
<Value>
<Item ValueType="Checkbox">1</Item>
</Value>
</Setting>
<Setting Name="ProcessManagement::Transition::Debug::Enabled" Required="1" Valid="1">
<Description Translatable="1">If enabled debugging information for transitions is logged.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="Checkbox">0</Item>
</Value>
</Setting>
<Setting Name="ProcessManagement::Transition::Debug::LogPriority" Required="0" Valid="0">
<Description Translatable="1">Defines the priority in which the information is logged and presented.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Item ValueType="Select" SelectedID="debug">
<Item ValueType="Option" Value="debug" Translatable="1">Debug</Item>
<Item ValueType="Option" Value="info" Translatable="1">Info</Item>
<Item ValueType="Option" Value="notice" Translatable="1">Notice</Item>
<Item ValueType="Option" Value="error" Translatable="1">Error</Item>
</Item>
</Value>
</Setting>
<Setting Name="ProcessManagement::Transition::Debug::Filter###00-Default" Required="0" Valid="0">
<Description Translatable="1">Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.</Description>
<Navigation>Core::ProcessManagement</Navigation>
<Value>
<Hash>
<Item Key="TransitionEntityID"></Item>
<Item Key="<OTRS_TICKET_TicketNumber>"></Item>
</Hash>
</Value>
</Setting>
<Setting Name="DashboardBackend###0140-RunningTicketProcess" Required="0" Valid="1">
<Description Translatable="1">Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.</Description>
<Navigation>Frontend::Agent::View::Dashboard</Navigation>
<Value>
<Hash>
<Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
<Item Key="Title" Translatable="1">Running Process Tickets</Item>
<Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
<Item Key="Attributes">StateType=new;StateType=open;StateType=pending reminder;StateType=pending auto</Item>
<Item Key="Time">UntilTime</Item>
<Item Key="IsProcessWidget">1</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group"></Item>
<Item Key="Default">0</Item>
<Item Key="CacheTTLLocal">0.5</Item>
<Item Key="DefaultColumns">
<Hash>
<DefaultItem ValueType="Select">
<Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
<Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
<Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
</DefaultItem>
<Item Key="Age" SelectedID="2"></Item>
<Item Key="DynamicField_ProcessManagementProcessID" SelectedID="2"></Item>
<Item Key="DynamicField_ProcessManagementActivityID" SelectedID="2"></Item>
<Item Key="Changed" SelectedID="1"></Item>
<Item Key="CustomerID" SelectedID="1"></Item>
<Item Key="CustomerName" SelectedID="1"></Item>
<Item Key="CustomerUserID" SelectedID="1"></Item>
<Item Key="EscalationResponseTime" SelectedID="1"></Item>
<Item Key="EscalationSolutionTime" SelectedID="1"></Item>
<Item Key="EscalationTime" SelectedID="1"></Item>
<Item Key="EscalationUpdateTime" SelectedID="1"></Item>
<Item Key="TicketNumber" SelectedID="2"></Item>
<Item Key="Lock" SelectedID="1"></Item>
<Item Key="Owner" SelectedID="1"></Item>
<Item Key="PendingTime" SelectedID="1"></Item>
<Item Key="Queue" SelectedID="1"></Item>
<Item Key="Responsible" SelectedID="1"></Item>
<Item Key="Priority" SelectedID="1"></Item>
<Item Key="Service" SelectedID="1"></Item>
<Item Key="State" SelectedID="1"></Item>
<Item Key="SLA" SelectedID="1"></Item>
<Item Key="Title" SelectedID="2"></Item>
<Item Key="Type" SelectedID="1"></Item>
</Hash>
</Item>
<Item Key="Mandatory">0</Item>
</Hash>
</Value>
</Setting>
<Setting Name="DynamicFields::Driver###ProcessID" Required="0" Valid="1">
<Description Translatable="1">DynamicField backend registration.</Description>
<Navigation>Core::DynamicFields::DriverRegistration</Navigation>
<Value>
<Hash>
<Item Key="DisplayName" Translatable="1">ProcessID</Item>
<Item Key="Module">Kernel::System::DynamicField::Driver::ProcessManagement::ProcessID</Item>
<Item Key="ConfigDialog">AdminDynamicFieldText</Item>
<Item Key="DisabledAdd">1</Item>
</Hash>
</Value>
</Setting>
<Setting Name="DynamicFields::Driver###ActivityID" Required="0" Valid="1">
<Description Translatable="1">DynamicField backend registration.</Description>
<Navigation>Core::DynamicFields::DriverRegistration</Navigation>
<Value>
<Hash>
<Item Key="DisplayName" Translatable="1">ActivityID</Item>
<Item Key="Module">Kernel::System::DynamicField::Driver::ProcessManagement::ActivityID</Item>
<Item Key="ConfigDialog">AdminDynamicFieldText</Item>
<Item Key="DisabledAdd">1</Item>
</Hash>
</Value>
</Setting>
</otrs_config>
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