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# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::Dashboard::TicketStatsGeneric;
use strict;
use warnings;
use Kernel::System::DateTime qw(:all);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
# get needed parameters
for my $Needed (qw(Config Name UserID)) {
die "Got no $Needed!" if !$Self->{$Needed};
}
return $Self;
}
sub Preferences {
my ( $Self, %Param ) = @_;
return;
}
sub Config {
my ( $Self, %Param ) = @_;
return (
%{ $Self->{Config} },
# Don't cache this globally as it contains JS that is not inside of the HTML.
CacheTTL => undef,
CacheKey => undef,
);
}
sub Run {
my ( $Self, %Param ) = @_;
# get layout object
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $Key = $LayoutObject->{UserLanguage} . '-' . $Self->{Name};
my $CacheKey = 'TicketStats' . '-' . $Self->{UserID} . '-' . $Key;
my $Cache = $Kernel::OM->Get('Kernel::System::Cache')->Get(
Type => 'Dashboard',
Key => $CacheKey,
);
if ( ref $Cache ) {
# send data to JS
$LayoutObject->AddJSData(
Key => 'DashboardTicketStats',
Value => $Cache,
);
return $LayoutObject->Output(
TemplateFile => 'AgentDashboardTicketStats',
Data => $Cache,
AJAX => $Param{AJAX},
);
}
my %Axis = (
'7Day' => {
0 => 'Sun',
1 => 'Mon',
2 => 'Tue',
3 => 'Wed',
4 => 'Thu',
5 => 'Fri',
6 => 'Sat',
},
);
my $ClosedText = $LayoutObject->{LanguageObject}->Translate('Closed');
my $CreatedText = $LayoutObject->{LanguageObject}->Translate('Created');
my $StateText = $LayoutObject->{LanguageObject}->Translate('State');
my @TicketsCreated = ();
my @TicketsClosed = ();
my @TicketWeekdays = ();
my $Max = 0;
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $TimeZone = $Self->{UserTimeZone} || OTRSTimeZoneGet();
for my $DaysBack ( 0 .. 6 ) {
# cache results for 30 min. for todays stats
my $CacheTTL = 60 * 30;
my $DateTimeObject = $Kernel::OM->Create(
'Kernel::System::DateTime',
ObjectParams => {
TimeZone => $TimeZone,
}
);
if ($DaysBack) {
$DateTimeObject->Subtract( Days => $DaysBack );
# for past 6 days cache results for 8 days (should not change)
$CacheTTL = 60 * 60 * 24 * 8;
}
$DateTimeObject->ToOTRSTimeZone();
my $DateTimeValues = $DateTimeObject->Get();
my $WeekDay = $DateTimeValues->{DayOfWeek} == 7 ? 0 : $DateTimeValues->{DayOfWeek};
unshift(
@TicketWeekdays,
$LayoutObject->{LanguageObject}->Translate( $Axis{'7Day'}->{$WeekDay} )
);
my $TimeStart = $DateTimeObject->Format( Format => '%Y-%m-%d 00:00:00' );
my $TimeStop = $DateTimeObject->Format( Format => '%Y-%m-%d 23:59:59' );
my $CountCreated = $TicketObject->TicketSearch(
# cache search result
CacheTTL => $CacheTTL,
# tickets with create time after ... (ticket newer than this date) (optional)
TicketCreateTimeNewerDate => $TimeStart,
# tickets with created time before ... (ticket older than this date) (optional)
TicketCreateTimeOlderDate => $TimeStop,
CustomerID => $Param{Data}->{UserCustomerID},
Result => 'COUNT',
# search with user permissions
Permission => $Self->{Config}->{Permission} || 'ro',
UserID => $Self->{UserID},
) || 0;
if ( $CountCreated && $CountCreated > $Max ) {
$Max = $CountCreated;
}
push @TicketsCreated, $CountCreated;
my $CountClosed = $TicketObject->TicketSearch(
# cache search result
CacheTTL => $CacheTTL,
# tickets with create time after ... (ticket newer than this date) (optional)
TicketCloseTimeNewerDate => $TimeStart,
# tickets with created time before ... (ticket older than this date) (optional)
TicketCloseTimeOlderDate => $TimeStop,
CustomerID => $Param{Data}->{UserCustomerID},
Result => 'COUNT',
# search with user permissions
Permission => $Self->{Config}->{Permission} || 'ro',
UserID => $Self->{UserID},
) || 0;
if ( $CountClosed && $CountClosed > $Max ) {
$Max = $CountClosed;
}
push @TicketsClosed, $CountClosed;
}
unshift(
@TicketWeekdays,
$StateText
);
my @ChartData = (
$LayoutObject->{LanguageObject}->Translate('7 Day Stats'),
\@TicketWeekdays,
[ $CreatedText, reverse @TicketsCreated ],
[ $ClosedText, reverse @TicketsClosed ],
);
my %Data = (
%{ $Self->{Config} },
Key => int rand 99999,
ChartData => \@ChartData,
);
if ( $Self->{Config}->{CacheTTLLocal} ) {
$Kernel::OM->Get('Kernel::System::Cache')->Set(
Type => 'Dashboard',
Key => $CacheKey,
Value => \%Data,
TTL => $Self->{Config}->{CacheTTLLocal} * 60,
);
}
# send data to JS
$LayoutObject->AddJSData(
Key => 'DashboardTicketStats',
Value => \%Data
);
my $Content = $LayoutObject->Output(
TemplateFile => 'AgentDashboardTicketStats',
Data => \%Data,
AJAX => $Param{AJAX},
);
return $Content;
}
1;
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