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# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::TicketZoom::Customer::Base;
use strict;
use warnings;
use Digest::MD5 qw(md5_hex);
use Kernel::System::VariableCheck qw(IsHashRefWithData);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::DynamicField',
'Kernel::System::DynamicField::Backend',
'Kernel::System::Log',
'Kernel::System::Ticket::Article',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
=head2 ArticleRender()
Returns article html.
my $HTML = $ArticleBaseObject->ArticleRender(
TicketID => 123, # (required)
ArticleID => 123, # (required)
ShowBrowserLinkMessage => 1, # (optional) Default: 0.
ArticleActions => [], # (optional)
);
Result:
$HTML = "<div>...</div>";
=cut
sub ArticleRender {
die 'Virtual method in base class must not be called.';
}
=head2 ArticleMetaFields()
Returns common fields for any article.
my %ArticleMetaFields = $ArticleBaseObject->ArticleMetaFields(
TicketID => 123, # (required)
ArticleID => 123, # (required)
);
Returns:
%ArticleMetaFields = (
DynamicField_Item => {
Label => 'Item', # mandatory
Value => 'Value', # mandatory
Link => 'http://...', # optional
},
AccountedTime => {
...
},
);
=cut
sub ArticleMetaFields {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $BackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
my %Result;
# show accounted article time
if ( $ConfigObject->Get('Ticket::Frontend::CustomerTicketZoom')->{ZoomTimeDisplay} ) {
my $ArticleTime = $ArticleObject->ArticleAccountedTimeGet(
ArticleID => $Param{ArticleID},
);
if ($ArticleTime) {
$Result{Time} = {
Label => "Time",
Value => $ArticleTime,
};
}
}
# get dynamic field config for frontend module
my $DynamicFieldFilter = {
%{ $ConfigObject->Get("Ticket::Frontend::CustomerTicketZoom")->{DynamicField} || {} },
# TODO: Check if there are process dynamic fields for customer interface
# %{
# $ConfigObject->Get("Ticket::Frontend::CustomerTicketZoom")->{ProcessWidgetDynamicField}
# || {}
# },
};
# get the dynamic fields for article object
my $DynamicField = $Kernel::OM->Get('Kernel::System::DynamicField')->DynamicFieldListGet(
Valid => 1,
ObjectType => ['Article'],
FieldFilter => $DynamicFieldFilter || {},
);
my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
# cycle trough the activated Dynamic Fields
DYNAMICFIELD:
for my $DynamicFieldConfig ( @{$DynamicField} ) {
next DYNAMICFIELD if !IsHashRefWithData($DynamicFieldConfig);
# skip the dynamic field if is not desinged for customer interface
my $IsCustomerInterfaceCapable = $BackendObject->HasBehavior(
DynamicFieldConfig => $DynamicFieldConfig,
Behavior => 'IsCustomerInterfaceCapable',
);
next DYNAMICFIELD if !$IsCustomerInterfaceCapable;
my $Value = $DynamicFieldBackendObject->ValueGet(
DynamicFieldConfig => $DynamicFieldConfig,
ObjectID => $Param{ArticleID},
);
next DYNAMICFIELD if !$Value;
next DYNAMICFIELD if $Value eq '';
# get print string for this dynamic field
my $ValueStrg = $DynamicFieldBackendObject->DisplayValueRender(
DynamicFieldConfig => $DynamicFieldConfig,
Value => $Value,
ValueMaxChars => 160,
LayoutObject => $LayoutObject,
);
my $Label = $DynamicFieldConfig->{Label};
$Result{ $DynamicFieldConfig->{Name} } = {
Label => $Label,
Value => $ValueStrg->{Value},
Title => $ValueStrg->{Title},
};
if ( $ValueStrg->{Link} ) {
$Result{ $DynamicFieldConfig->{Name} }->{Link} = $ValueStrg->{Link};
}
if ( $ValueStrg->{LinkPreview} ) {
$Result{ $DynamicFieldConfig->{Name} }->{LinkPreview} = $ValueStrg->{LinkPreview};
}
}
return %Result;
}
1;
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