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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Modules::AgentCustomerUserInformationCenterSearch;
## nofilter(TidyAll::Plugin::OTRS::Perl::DBObject)
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# get needed objects
my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $CustomerUserObject = $Kernel::OM->Get('Kernel::System::CustomerUser');
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $AutoCompleteConfig = $ConfigObject->Get('AutoComplete::Agent')->{CustomerSearch};
my $MaxResults = $AutoCompleteConfig->{MaxResultsDisplayed} || 20;
my $IncludeUnknownTicketCustomers = int( $ParamObject->GetParam( Param => 'IncludeUnknownTicketCustomers' ) || 0 );
my $SearchTerm = $ParamObject->GetParam( Param => 'Term' ) || '';
if ( $Self->{Subaction} eq 'SearchCustomerUser' ) {
my $UnknownTicketCustomerList;
if ($IncludeUnknownTicketCustomers) {
# add customers that are not saved in any backend
$UnknownTicketCustomerList = $TicketObject->SearchUnknownTicketCustomers(
SearchTerm => $SearchTerm,
);
}
my %CustomerList = $CustomerUserObject->CustomerSearch(
Search => $SearchTerm,
);
map { $CustomerList{$_} = $UnknownTicketCustomerList->{$_} } keys %{$UnknownTicketCustomerList};
my @Result;
CUSTOMERLOGIN:
for my $CustomerLogin ( sort keys %CustomerList ) {
my %CustomerData = $CustomerUserObject->CustomerUserDataGet(
User => $CustomerLogin,
);
if ( !( grep { $_->{Value} eq $CustomerData{UserCustomerID} } @Result ) ) {
push @Result, {
Label => $CustomerList{$CustomerLogin},
Value => $CustomerLogin,
};
}
last CUSTOMERLOGIN if scalar @Result >= $MaxResults;
}
my $JSON = $LayoutObject->JSONEncode(
Data => \@Result,
);
return $LayoutObject->Attachment(
ContentType => 'application/json; charset=' . $LayoutObject->{Charset},
Content => $JSON || '',
Type => 'inline',
NoCache => 1,
);
}
my $Output = $LayoutObject->Output(
TemplateFile => 'AgentCustomerUserInformationCenterSearch',
Data => \%Param,
);
return $LayoutObject->Attachment(
NoCache => 1,
ContentType => 'text/html',
Charset => $LayoutObject->{UserCharset},
Content => $Output || '',
Type => 'inline',
);
}
1;
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