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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Modules::AgentTicketHistory;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
use Kernel::Language qw(Translatable);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# get layout object
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
# check needed stuff
if ( !$Self->{TicketID} ) {
# error page
return $LayoutObject->ErrorScreen(
Message => Translatable('Can\'t show history, no TicketID is given!'),
Comment => Translatable('Please contact the administrator.'),
);
}
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
# check permissions
if (
!$TicketObject->TicketPermission(
Type => 'ro',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
)
)
{
# error screen, don't show ticket
return $LayoutObject->NoPermission( WithHeader => 'yes' );
}
# get ACL restrictions
my %PossibleActions = ( 1 => $Self->{Action} );
my $ACL = $TicketObject->TicketAcl(
Data => \%PossibleActions,
Action => $Self->{Action},
TicketID => $Self->{TicketID},
ReturnType => 'Action',
ReturnSubType => '-',
UserID => $Self->{UserID},
);
my %AclAction = $TicketObject->TicketAclActionData();
# check if ACL restrictions exist
if ( $ACL || IsHashRefWithData( \%AclAction ) ) {
my %AclActionLookup = reverse %AclAction;
# show error screen if ACL prohibits this action
if ( !$AclActionLookup{ $Self->{Action} } ) {
return $LayoutObject->NoPermission( WithHeader => 'yes' );
}
}
my %Ticket = $TicketObject->TicketGet( TicketID => $Self->{TicketID} );
my @Lines = $TicketObject->HistoryGet(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
my $Tn = $TicketObject->TicketNumberLookup( TicketID => $Self->{TicketID} );
# get shown user info
if ( $Kernel::OM->Get('Kernel::Config')->Get('Ticket::Frontend::HistoryOrder') eq 'reverse' ) {
@Lines = reverse(@Lines);
}
# Get mapping of history types to readable strings
my %HistoryTypes;
my %HistoryTypeConfig = %{ $Kernel::OM->Get('Kernel::Config')->Get('Ticket::Frontend::HistoryTypes') // {} };
for my $Entry ( sort keys %HistoryTypeConfig ) {
%HistoryTypes = (
%HistoryTypes,
%{ $HistoryTypeConfig{$Entry} },
);
}
my $UserObject = $Kernel::OM->Get('Kernel::System::User');
my $Time;
for my $Data (@Lines) {
$Data->{Class} = '';
my $HistoryArticleTime = $Kernel::OM->Create(
'Kernel::System::DateTime',
ObjectParams => {
String => $Data->{CreateTime},
}
)->ToEpoch();
my $IsNewWidget;
# Create a new widget if article create time difference is more then 5 sec.
if ( !$Time || abs( $Time - $HistoryArticleTime ) > 5 ) {
$LayoutObject->Block(
Name => 'HistoryWidget',
Data => {
CreateTime => $Data->{CreateTime},
},
);
$Time = $HistoryArticleTime;
$IsNewWidget = 1;
}
# replace text
if ( $Data->{Name} && $Data->{Name} =~ m/^%%/x ) {
$Data->{Name} =~ s/^%%//xg;
my @Values = split( /%%/x, $Data->{Name} );
# Rebuild some of the values for history entries so they have more speaking form. This is necessary because
# values stored previously in older format might not be compatible with new human readable form.
# Please see bug#11520 for more information.
#
# HistoryType: TicketDynamicFieldUpdate
# - Old: %%FieldName%%$FieldName%%Value%%$HistoryValue%%OldValue%%$HistoryOldValue
# - New: %%$FieldName%%$HistoryOldValue%%$HistoryValue
if ( $Data->{HistoryType} eq 'TicketDynamicFieldUpdate' ) {
@Values = ( $Values[1], $Values[5] // '', $Values[3] // '' );
}
# Make sure that the order of the values is correct, because we're now
# also showing the old ticket type on 'TypeUpdate'.
elsif ( $Data->{HistoryType} eq 'TypeUpdate' ) {
@Values = ( $Values[2] // '', $Values[3] // '', $Values[0], $Values[1] );
}
$Data->{Name} = $LayoutObject->{LanguageObject}->Translate(
$HistoryTypes{ $Data->{HistoryType} },
@Values,
);
# remove not needed place holder
$Data->{Name} =~ s/\%s//xg;
}
else {
$Data->{Name} = $LayoutObject->{LanguageObject}->Translate(
$Data->{Name}
);
}
$LayoutObject->Block(
Name => 'Row',
Data => $Data,
);
}
# build page
my $Output = $LayoutObject->Header(
Value => $Tn,
Type => 'Small',
);
$Output .= $LayoutObject->Output(
TemplateFile => 'AgentTicketHistory',
Data => {
TicketNumber => $Tn,
TicketID => $Self->{TicketID},
Title => $Ticket{Title},
},
);
$Output .= $LayoutObject->Footer(
Type => 'Small',
);
return $Output;
}
1;
|
