1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
|
# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Modules::CustomerTicketArticleContent;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
use Kernel::Language qw(Translatable);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $LogObject = $Kernel::OM->Get('Kernel::System::Log');
my $TicketID = $ParamObject->GetParam( Param => 'TicketID' );
my $ArticleID = $ParamObject->GetParam( Param => 'ArticleID' );
# check params
if ( !$ArticleID ) {
my $Output = $LayoutObject->CustomerHeader(
Title => Translatable('Error'),
);
$Output .= $LayoutObject->CustomerError(
Message => Translatable('ArticleID is needed!'),
Comment => Translatable('Please contact the administrator.'),
);
$LogObject->Log(
Message => 'ArticleID is needed!',
Priority => 'error',
);
$Output .= $LayoutObject->CustomerFooter();
return $Output;
}
if ( !$TicketID ) {
my $Output = $LayoutObject->CustomerHeader(
Title => Translatable('Error'),
);
$Output .= $LayoutObject->CustomerError(
Message => $LayoutObject->{LanguageObject}->Translate( 'No TicketID for ArticleID (%s)!', $ArticleID ),
Comment => Translatable('Please contact the administrator.'),
);
$LogObject->Log(
Message => "No TicketID for ArticleID ($ArticleID)!",
Priority => 'error',
);
$Output .= $LayoutObject->CustomerFooter();
return $Output;
}
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
my @ArticleList = $ArticleObject->ArticleList(
TicketID => $TicketID,
ArticleID => $ArticleID,
IsVisibleForCustomer => 1,
);
my $ArticleBackendObject;
my %Article;
ARTICLEMETADATA:
for my $ArticleMetaData (@ArticleList) {
next ARTICLEMETADATA if !$ArticleMetaData;
next ARTICLEMETADATA if !IsHashRefWithData($ArticleMetaData);
$ArticleBackendObject = $ArticleObject->BackendForArticle( %{$ArticleMetaData} );
%Article = $ArticleBackendObject->ArticleGet(
TicketID => $TicketID,
ArticleID => $ArticleMetaData->{ArticleID},
DynamicFields => 0,
);
}
# check permission
my $Access = $Kernel::OM->Get('Kernel::System::Ticket')->TicketCustomerPermission(
Type => 'ro',
TicketID => $TicketID,
UserID => $Self->{UserID}
);
if ( !$Access ) {
return $LayoutObject->CustomerNoPermission( WithHeader => 'yes' );
}
# Render article content.
my $ArticleContent = $LayoutObject->ArticlePreview(
TicketID => $TicketID,
ArticleID => $ArticleID,
);
if ( !$ArticleContent ) {
my $Output = $LayoutObject->CustomerHeader(
Title => Translatable('Error'),
);
$Output .= $LayoutObject->CustomerError(
Message => $LayoutObject->{LanguageObject}->Translate('HTML body attachment is missing!'),
Comment => Translatable('Please contact the administrator.'),
);
$LogObject->Log(
Priority => 'error',
Message => 'HTML body attachment is missing!',
);
$Output .= $LayoutObject->CustomerFooter();
return $Output;
}
my $Content = $LayoutObject->Output(
Template => '[% Data.HTML %]',
Data => {
HTML => $ArticleContent,
},
);
my %Data = (
Content => $Content,
ContentAlternative => '',
ContentID => '',
ContentType => 'text/html; charset="utf-8"',
Disposition => "inline",
FilesizeRaw => bytes::length($Content),
);
# set download type to inline
$Kernel::OM->Get('Kernel::Config')->Set(
Key => 'AttachmentDownloadType',
Value => 'inline'
);
my $TicketNumber = $Kernel::OM->Get('Kernel::System::Ticket')->TicketNumberLookup(
TicketID => $TicketID,
);
# unset filename for inline viewing
$Data{Filename} = "Ticket-$TicketNumber-ArticleID-$Article{ArticleID}.html";
# generate base url
my $URL = 'Action=CustomerTicketAttachment;Subaction=HTMLView'
. ";TicketID=$TicketID;ArticleID=$ArticleID;FileID=";
# replace links to inline images in html content
my %AtmBox = $ArticleBackendObject->ArticleAttachmentIndex(
ArticleID => $ArticleID,
);
# Do not load external images if 'BlockLoadingRemoteContent' is enabled.
my $LoadExternalImages;
if ( $Kernel::OM->Get('Kernel::Config')->Get('Ticket::Frontend::BlockLoadingRemoteContent') ) {
$LoadExternalImages = 0;
}
else {
$LoadExternalImages = $ParamObject->GetParam(
Param => 'LoadExternalImages'
) || 0;
# Safety check only on customer article.
if ( !$LoadExternalImages && $Article{SenderType} ne 'customer' ) {
$LoadExternalImages = 1;
}
}
# reformat rich text document to have correct charset and links to
# inline documents
%Data = $LayoutObject->RichTextDocumentServe(
Data => \%Data,
URL => $URL,
Attachments => \%AtmBox,
LoadExternalImages => $LoadExternalImages,
);
# return html attachment
return $LayoutObject->Attachment(
%Data,
Sandbox => 1,
);
}
1;
|
