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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Modules::CustomerTicketPrint;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
use Kernel::Language qw(Translatable);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# Allocate new hash for object.
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
# Check needed stuff.
if ( !$Self->{TicketID} ) {
return $LayoutObject->ErrorScreen(
Message => Translatable('Need TicketID!'),
);
}
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
# Check permissions.
my $Access = $TicketObject->TicketCustomerPermission(
Type => 'ro',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
# No permission, do not show ticket.
return $LayoutObject->CustomerNoPermission( WithHeader => 'yes' ) if !$Access;
# Get ACL restrictions.
my %PossibleActions = ( 1 => $Self->{Action} );
my $ACL = $TicketObject->TicketAcl(
Data => \%PossibleActions,
Action => $Self->{Action},
TicketID => $Self->{TicketID},
ReturnType => 'Action',
ReturnSubType => '-',
CustomerUserID => $Self->{UserID},
);
my %AclAction = $TicketObject->TicketAclActionData();
# Check if ACL restrictions exist.
if ( $ACL || IsHashRefWithData( \%AclAction ) ) {
my %AclActionLookup = reverse %AclAction;
# Show error screen if ACL prohibits this action.
if ( !$AclActionLookup{ $Self->{Action} } ) {
return $LayoutObject->CustomerNoPermission( WithHeader => 'yes' );
}
}
# Get ticket data.
my %Ticket = $TicketObject->TicketGet(
TicketID => $Self->{TicketID},
DynamicFields => 0,
);
# Assemble file name.
my $DateTimeObject = $Kernel::OM->Create('Kernel::System::DateTime');
my $Filename = sprintf(
'Ticket_%s_%s.pdf',
$Ticket{TicketNumber},
$DateTimeObject->Format( Format => '%Y-%m-%d_%H-%M' ),
);
# Return PDF document.
my $PDFString = $Kernel::OM->Get('Kernel::Output::PDF::Ticket')->GeneratePDF(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
Interface => 'Customer',
);
return $LayoutObject->Attachment(
Filename => $Filename,
ContentType => 'application/pdf',
Content => $PDFString,
Type => 'inline',
);
}
1;
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