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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::Article::Invalid;
use strict;
use warnings;
use parent 'Kernel::Output::HTML::Article::Base';
use Kernel::System::VariableCheck qw(:all);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::CommunicationChannel',
'Kernel::System::HTMLUtils',
'Kernel::System::Log',
'Kernel::System::Ticket::Article',
);
=head2 ArticleFields()
Returns common article fields for an invalid article.
my %ArticleFields = $LayoutObject->ArticleFields(
TicketID => 123, # (required)
ArticleID => 123, # (required)
);
Returns:
%ArticleFields = (
Sender => { # mandatory
Label => 'Sender',
Value => 'PackageName',
Prio => 100,
},
Subject => { # mandatory
Label => 'Subject',
Value => 'Invalid article',
Prio => 200,
},
...
);
=cut
sub ArticleFields {
my ( $Self, %Param ) = @_;
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
my %Article = $ArticleBackendObject->ArticleGet(%Param);
# Get communication channel data.
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Article{CommunicationChannelID},
);
my %Result = (
Sender => {
Label => 'Sender',
Value => '-',
Realname => '-',
Prio => 100,
},
Subject => {
Label => 'Subject',
Value => '-',
Prio => 200,
},
);
return %Result;
}
=head2 ArticlePreview()
Returns article preview for an invalid article.
$LayoutObject->ArticlePreview(
TicketID => 123, # (required)
ArticleID => 123, # (required)
ResultType => 'plain', # (optional) plain|HTML. Default HTML.
MaxLength => 50, # (optional) performs trimming (for plain result only)
);
Returns article preview in scalar form:
$ArticlePreview = 'Preview of this article is not possible because...';
=cut
sub ArticlePreview {
my ( $Self, %Param ) = @_;
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
if ( $Param{MaxLength} && !IsPositiveInteger( $Param{MaxLength} ) ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => 'MaxLength must be positive integer!',
);
return;
}
my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
my %Article = $ArticleBackendObject->ArticleGet(%Param);
# Get communication channel data.
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Article{CommunicationChannelID},
);
my $Result = $Kernel::OM->Get('Kernel::Output::HTML::Layout')->Output(
TemplateFile => 'ArticleContent/Invalid',
Data => \%CommunicationChannel,
);
if ( $Param{ResultType} && $Param{ResultType} eq 'plain' ) {
$Result = $Kernel::OM->Get('Kernel::System::HTMLUtils')->ToAscii(
String => $Result,
);
$Result =~ s{\n\s*\n}{\n}g; # Remove extra new lines.
$Result =~ s/[^\S\n]+/ /g; # Remove extra spaces.
# Trim to length.
if ( $Param{MaxLength} ) {
$Result = substr( $Result, 0, $Param{MaxLength} );
}
}
return $Result;
}
=head2 ArticleCustomerRecipientsGet()
Dummy function. Invalid channel always returns no recipients.
=cut
sub ArticleCustomerRecipientsGet {
my ( $Self, %Param ) = @_;
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
return;
}
1;
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