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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::ArticleAction::AgentTicketCompose;
use strict;
use warnings;
use Kernel::Language qw(Translatable);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::Log',
'Kernel::System::Queue',
'Kernel::System::SystemAddress',
'Kernel::System::Ticket',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
# optional AclActionLookup
sub CheckAccess {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(Ticket Article ChannelName UserID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
if ( $Param{ChannelName} eq 'Email' && $Param{Article}->{SenderType} eq 'system' ) {
# skip email notifications
return;
}
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
# check if module is registered
return if !$ConfigObject->Get('Frontend::Module')->{AgentTicketCompose};
# check Acl
return if !$Param{AclActionLookup}->{AgentTicketCompose};
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $Config = $ConfigObject->Get('Ticket::Frontend::AgentTicketCompose');
if ( $Config->{Permission} ) {
my $Ok = $TicketObject->TicketPermission(
Type => $Config->{Permission},
TicketID => $Param{Ticket}->{TicketID},
UserID => $Param{UserID},
LogNo => 1,
);
return if !$Ok;
}
if ( $Config->{RequiredLock} ) {
my $Locked = $TicketObject->TicketLockGet(
TicketID => $Param{Ticket}->{TicketID}
);
if ($Locked) {
my $AccessOk = $TicketObject->OwnerCheck(
TicketID => $Param{Ticket}->{TicketID},
OwnerID => $Param{UserID},
);
return if !$AccessOk;
}
}
return 1;
}
sub GetConfig {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(Ticket Article StandardTemplates Type UserID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
# get StandardResponsesStrg
# my %StandardResponseHash = %{ $Param{StandardResponses} || {} };
my %StandardResponseHash = %{ $Param{StandardTemplates}->{Answer} || {} };
# get revers StandardResponseHash because we need to sort by Values
# from %ReverseStandardResponseHash we get value of Key by %StandardResponseHash Value
# and @StandardResponseArray is created as array of hashes with elements Key and Value
my %ReverseStandardResponseHash = reverse %StandardResponseHash;
my @StandardResponseArray = map {
{
Key => $ReverseStandardResponseHash{$_},
Value => $_
}
} sort values %StandardResponseHash;
# use this array twice (also for Reply All), so copy it first
my @StandardResponseArrayReplyAll = @StandardResponseArray;
# build HTML string
my $StandardResponsesStrg = $LayoutObject->BuildSelection(
Name => 'ResponseID',
ID => 'ResponseID' . $Param{Article}->{ArticleID},
Class => 'Modernize Small',
Data => \@StandardResponseArray,
PossibleNone => 1,
);
my @MenuItems;
push @MenuItems, {
ItemType => 'Dropdown',
DropdownType => 'Reply',
StandardResponsesStrg => $StandardResponsesStrg,
Name => Translatable('Reply'),
Class => 'AsPopup PopupType_TicketAction',
Action => 'AgentTicketCompose',
FormID => 'Reply' . $Param{Article}->{ArticleID},
ResponseElementID => 'ResponseID' . $Param{Article}->{ArticleID},
Type => $Param{Type},
};
# check if reply all is needed
my $Recipients = '';
KEY:
for my $Key (qw(From To Cc)) {
next KEY if !$Param{Article}->{$Key};
if ($Recipients) {
$Recipients .= ', ';
}
$Recipients .= $Param{Article}->{$Key};
}
my $RecipientCount = 0;
if ($Recipients) {
my $EmailParser = Kernel::System::EmailParser->new(
%{$Self},
Mode => 'Standalone',
);
my @Addresses = $EmailParser->SplitAddressLine( Line => $Recipients );
ADDRESS:
for my $Address (@Addresses) {
my $Email = $EmailParser->GetEmailAddress( Email => $Address );
next ADDRESS if !$Email;
my $IsLocal = $Kernel::OM->Get('Kernel::System::SystemAddress')->SystemAddressIsLocalAddress(
Address => $Email,
);
next ADDRESS if $IsLocal;
$RecipientCount++;
}
}
if ( $RecipientCount > 1 ) {
$StandardResponsesStrg = $LayoutObject->BuildSelection(
Name => 'ResponseID',
ID => 'ResponseIDAll' . $Param{Article}->{ArticleID},
Class => 'Modernize Small',
Data => \@StandardResponseArrayReplyAll,
PossibleNone => 1,
);
push @MenuItems, {
ItemType => 'Dropdown',
DropdownType => 'Reply',
StandardResponsesStrg => $StandardResponsesStrg,
Name => Translatable('Reply All'),
Class => 'AsPopup PopupType_TicketAction',
Action => 'AgentTicketCompose',
FormID => 'ReplyAll' . $Param{Article}->{ArticleID},
ReplyAll => 1,
ResponseElementID => 'ResponseIDAll' . $Param{Article}->{ArticleID},
Type => $Param{Type},
};
}
return @MenuItems;
}
1;
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