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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::ArticleAction::AgentTicketForward;
use strict;
use warnings;
use Kernel::Language qw(Translatable);
use Kernel::System::VariableCheck qw(IsHashRefWithData);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::Log',
'Kernel::System::Ticket',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
# optional AclActionLookup
sub CheckAccess {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(Ticket Article ChannelName UserID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
if (
$Param{ChannelName} eq 'Internal'
&& $Param{Article}->{SenderType} ne 'customer'
)
{
# skip notes and notifications
return;
}
if ( $Param{ChannelName} eq 'Email' && $Param{Article}->{SenderType} eq 'system' ) {
# skip email notifications
return;
}
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
# check if module is registered
return if !$ConfigObject->Get('Frontend::Module')->{AgentTicketForward};
# check Acl
return if !$Param{AclActionLookup}->{AgentTicketForward};
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $Config = $ConfigObject->Get('Ticket::Frontend::AgentTicketForward');
if ( $Config->{Permission} ) {
my $Ok = $TicketObject->TicketPermission(
Type => $Config->{Permission},
TicketID => $Param{Ticket}->{TicketID},
UserID => $Param{UserID},
LogNo => 1,
);
return if !$Ok;
}
if ( $Config->{RequiredLock} ) {
my $Locked = $TicketObject->TicketLockGet(
TicketID => $Param{Ticket}->{TicketID}
);
if ($Locked) {
my $AccessOk = $TicketObject->OwnerCheck(
TicketID => $Param{Ticket}->{TicketID},
OwnerID => $Param{UserID},
);
return if !$AccessOk;
}
}
return 1;
}
sub GetConfig {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(Ticket Article StandardTemplates Type UserID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my @MenuItems;
if ( IsHashRefWithData( $Param{StandardTemplates}->{Forward} ) ) {
# get StandardResponsesStrg
my %StandardForwardHash = %{ $Param{StandardTemplates}->{Forward} };
# get revers @StandardForwardHash because we need to sort by Values
# from %ReverseStandarForward we get value of Key by %StandardForwardHash Value
# and @StandardForwardArray is created as array of hashes with elements Key and Value
my %ReverseStandarForward = reverse %StandardForwardHash;
my @StandardForwardArray = map {
{
Key => $ReverseStandarForward{$_},
Value => $_
}
} sort values %StandardForwardHash;
# build HTML string
my $StandardForwardsStrg = $LayoutObject->BuildSelection(
Name => 'ForwardTemplateID',
ID => 'ForwardTemplateID',
Class => 'Modernize Small',
Data => \@StandardForwardArray,
PossibleNone => 1
);
push @MenuItems, {
ItemType => 'Dropdown',
DropdownType => 'Forward',
StandardForwardsStrg => $StandardForwardsStrg,
Name => Translatable('Forward'),
Class => 'AsPopup PopupType_TicketAction',
Action => 'AgentTicketForward',
FormID => 'Forward' . $Param{Article}->{ArticleID},
ForwardElementID => 'ForwardTemplateID',
Type => $Param{Type},
};
}
else {
push @MenuItems, {
ItemType => 'Link',
Description => Translatable('Forward article via mail'),
Name => Translatable('Forward'),
Class => 'AsPopup PopupType_TicketAction',
Link =>
"Action=AgentTicketForward;TicketID=$Param{Ticket}->{TicketID};ArticleID=$Param{Article}->{ArticleID}"
};
}
return @MenuItems;
}
1;
|
