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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::Dashboard::Calendar;
use strict;
use warnings;
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
# get needed objects
for my $Needed (qw(Config Name UserID)) {
die "Got no $Needed!" if ( !$Self->{$Needed} );
}
return $Self;
}
sub Preferences {
my ( $Self, %Param ) = @_;
return;
}
sub Config {
my ( $Self, %Param ) = @_;
return (
%{ $Self->{Config} },
CacheKey => 'Calendar'
. $Self->{UserID} . '-'
. $Kernel::OM->Get('Kernel::Output::HTML::Layout')->{UserLanguage},
);
}
sub Run {
my ( $Self, %Param ) = @_;
# find tickets with reached times in near future
my $PendingReminderStateTypes = $Kernel::OM->Get('Kernel::Config')->Get('Ticket::PendingReminderStateType');
my %Map = (
Escalation => [
# text for content table
'Escalation',
# search attributes
{
# where escalation time reached
TicketEscalationTimeNewerMinutes => 15,
# sort
SortBy => 'EscalationTime',
OrderBy => 'Up',
},
],
Pending => [
# text for content table
'Reminder Reached',
# search attributes
{
# only pending reminder tickets
StateType => $PendingReminderStateTypes,
# where pending time reached in
TicketPendingTimeNewerMinutes => 15,
# sort
SortBy => 'PendingTime',
OrderBy => 'Up',
},
],
);
if ( $Self->{Config}->{OwnerOnly} ) {
$Map{Escalation}->[1]->{OwnerIDs} = [ $Self->{UserID} ];
$Map{Pending}->[1]->{OwnerIDs} = [ $Self->{UserID} ];
}
# get needed objects
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my %Date;
for my $Type ( sort keys %Map ) {
# search tickets
my @TicketIDs = $TicketObject->TicketSearch(
# add search attributes
%{ $Map{$Type}->[1] },
Result => 'ARRAY',
Permission => $Self->{Config}->{Permission} || 'ro',
UserID => $Self->{UserID},
Limit => 25,
);
# get ticket attributes
TICKETID:
for my $TicketID (@TicketIDs) {
my %Ticket = $TicketObject->TicketGet(
TicketID => $TicketID,
UserID => $Self->{UserID},
DynamicFields => 0,
);
my $TimeStamp;
my $TimeTill;
if ( $Type eq 'Escalation' ) {
next TICKETID if !$Ticket{EscalationTime};
next TICKETID if !$Ticket{EscalationDestinationDate};
$TimeTill = $Ticket{EscalationTime};
$TimeStamp = $Ticket{EscalationDestinationDate};
}
elsif ( $Type eq 'Pending' ) {
# only show own pending tickets
if (
$Ticket{OwnerID} ne $Self->{UserID}
&& $Ticket{ResponsibleID} ne $Self->{UserID}
)
{
next TICKETID;
}
# get current system datetime object
my $CurSystemDateTimeObject = $Kernel::OM->Create('Kernel::System::DateTime');
my $DestDate = $CurSystemDateTimeObject->ToEpoch() + $Ticket{UntilTime};
my $TimeStampObject = $Kernel::OM->Create(
'Kernel::System::DateTime',
ObjectParams => {
Epoch => $DestDate,
},
);
if ($TimeStampObject) {
$TimeStamp = $TimeStampObject->ToString();
}
$TimeTill = $Ticket{UntilTime};
}
# remember attributes for content table
$Date{ $TimeStamp . '::' . $TicketID } = {
Type => $Type,
Text => $Map{$Type}->[0],
Object => 'Ticket',
ObjectID => $Ticket{TicketID},
ObjectNumber => $Ticket{TicketNumber},
Title => $Ticket{Title},
Link => "Action=AgentTicketZoom;TicketID=$Ticket{TicketID}",
TimeStamp => $TimeStamp,
TimeTill => $TimeTill,
In => $LayoutObject->CustomerAge(
Age => $TimeTill,
Space => ' ',
),
};
}
}
# show content rows
my $Count = 0;
DATE:
for my $Data ( sort keys %Date ) {
$Count++;
last DATE if $Count > $Self->{Config}->{Limit};
$LayoutObject->Block(
Name => 'ContentSmallCalendarOverviewRow',
Data => $Date{$Data},
);
}
# fill-up if no content exists
if ( !$Count ) {
$LayoutObject->Block(
Name => 'ContentSmallCalendarOverviewNone',
Data => {},
);
}
# render content
my $Content = $LayoutObject->Output(
TemplateFile => 'AgentDashboardCalendarOverview',
Data => {
%{ $Self->{Config} },
},
);
# return content
return $Content;
}
1;
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