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|
# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
<div class="MainBox ARIARoleMain LayoutFixedSidebar SidebarFirst">
<h1 class="InvisibleText">[% Translate("Communication Log") | html %] - [% Translate(Data.Action) | html %]</h1>
[% BreadcrumbPath = [
{
Name => Translate('Communication Log'),
},
]
%]
[% INCLUDE "Breadcrumb.tt" Path = BreadcrumbPath %]
<div class="Clear"></div>
<div class="SidebarColumn">
[% RenderBlockStart("TimeRange") %]
<div class="WidgetSimple">
<div class="Header">
<h2>[% Translate("Time Range") | html %]</h2>
</div>
<div class="Content">
[% Data.TimeRange %]
<p class="FieldExplanation">
[% Translate("Show only communication logs created in specific time range.") | html %]
</p>
</div>
</div>
[% RenderBlockEnd("TimeRange") %]
<div class="WidgetSimple">
<div class="Header">
<h2><label for="FilterCommunications">[% Translate("Filter for Communications") | html %]</label></h2>
</div>
<div class="Content">
<input type="text" id="FilterCommunications" class="FilterBox" placeholder="[% Translate("Just start typing to filter...") | html %]" name="FilterCommunications" value="" title="[% Translate("Filter for communications") | html %]">
</div>
</div>
<div class="WidgetSimple">
<div class="Header">
<h2>[% Translate("Hint") | html %]</h2>
</div>
<div class="Content">
<div class="FieldExplanation">
<p>
[% Translate("In this screen you can see an overview about incoming and outgoing communications.") | html %]
</p>
</div>
<div class="FieldExplanation">
<p>
[% Translate("You can change the sort and order of the columns by clicking on the column header.") | html %]
[% Translate("If you click on the different entries, you will get redirected to a detailed screen about the message.") | html %]
</p>
</div>
</div>
</div>
</div>
<div class="ContentColumn">
[% RenderBlockStart("StatusOverview") %]
<div class="WidgetSimple">
<div class="Header">
<h2><label>[% Translate("Status for: %s", Data.TimeRange) | html %]</label></h2>
</div>
<div class="Content">
<div class="GridView">
<ul class="ItemListGrid WithIcons">
<li class="[% IF Data.AccountsStatus && Data.AccountsOverview.Failed %]Failed[% ELSIF Data.AccountsStatus && Data.AccountsOverview.Warning %]Warning[% ELSIF Data.AccountsStatus %]Successful[% END %]">
<a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Subaction=Accounts;StartTime=[% Data.StartTime | uri %]">
<span class="Icons">
[% IF Data.AccountsStatus && Data.AccountsOverview.Failed %]
<i class="Icon fa fa-times"></i>
[% ELSIF Data.AccountsStatus && Data.AccountsOverview.Warning %]
<i class="Icon fa fa-exclamation"></i>
[% ELSIF Data.AccountsStatus %]
<i class="Icon fa fa-check"></i>
[% ELSE %]
<i class="Icon fa fa-question"></i>
[% END %]
</span>
<span class="Title">
[% IF Data.AccountsStatus && Data.AccountsOverview.Failed %]
[% Translate("Failing accounts") | html %]
[% ELSIF Data.AccountsStatus && Data.AccountsOverview.Warning %]
[% Translate("Some account problems") | html %]
[% ELSIF Data.AccountsStatus %]
[% Translate("No account problems") | html %]
[% ELSE %]
[% Translate("No account activity") | html %]
[% END %]
</span>
<span class="Description">
[% IF Data.AccountsStatus && Data.AccountsOverview.Failed %]
[% Translate("Number of accounts with problems: %s", Data.AccountsOverview.Failed + Data.AccountsOverview.Warning) | html %]
[% ELSIF Data.AccountsStatus && Data.AccountsOverview.Warning %]
[% Translate("Number of accounts with warnings: %s", Data.AccountsOverview.Warning) | html %]
[% END %]
</span>
</a>
</li>
<li class="[% IF Data.Failed %]Failed[% ELSIF Data.Successful || Data.Processing %]Successful[% END %]">
<a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Filter=[% Data.StatusFilter | uri %];StartTime=[% Data.StartTime | uri %];Expand=1;">
<span class="Icons">
[% IF Data.Failed %]
<i class="Icon fa fa-times"></i>
[% ELSIF Data.Successful || Data.Processing %]
<i class="Icon fa fa-check"></i>
[% ELSE %]
<i class="Icon fa fa-question"></i>
[% END %]
</span>
<span class="Title">
[% IF Data.Failed %]
[% Translate("Failing communications") | html %]
[% ELSIF Data.Successful || Data.Processing %]
[% Translate("No communication problems") | html %]
[% ELSE %]
[% Translate("No communication logs") | html %]
[% END %]
</span>
<span class="Description">
[% IF Data.Failed %]
[% Translate("Number of reported problems: %s", Data.Failed) | html %]
[% END %]
</span>
</a>
</li>
<li>
<a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Filter=Processing;StartTime=[% Data.StartTime | uri %];Expand=1;">
<span class="Icons">
<i class="fa fa-exchange"></i>
</span>
<span class="Title">
[% IF Data.Processing %]
[% Translate("Open communications") | html %]
[% ELSE %]
[% Translate("No active communications") | html %]
[% END %]
</span>
<span class="Description">
[% IF Data.Processing %]
[% Translate("Number of open communications: %s", Data.Processing) | html %]
[% END %]
</span>
</a>
</li>
<li>
<a class="AsBlock" href="[% Env("Baselink") %]Action=[% Env("Action") %];Filter=All;StartTime=[% Data.StartTime | uri %];Expand=1;">
<span class="Icons">
<i class="fa fa-clock-o"></i>
</span>
<span class="Title">
[% Translate("Average processing time") | html %]
</span>
<span class="Description">
[% Data.AverageString | html %]
</span>
</a>
</li>
</ul>
</div>
</div>
</div>
[% RenderBlockEnd("StatusOverview") %]
<div id="CommunicationList" class="WidgetSimple [% IF !Data.Expand %]Collapsed[% END %]">
<div class="Header">
<div class="WidgetAction Toggle">
<a href="#" title="[% Translate("Show or hide the content") | html %]"><i class="fa fa-caret-right"></i><i class="fa fa-caret-down"></i></a>
</div>
<h2>[% Translate("List of communications (%s)", Data.CommunicationCount) | html %]</h2>
[% RenderBlockStart("ContextSettings") %]
<div class="ActionMenu">
<div class="WidgetAction Settings">
<a href="#" id="ShowContextSettingsDialog" title="[% Translate("Settings") | html %]">
<i class="fa fa-cog"></i>
</a>
</div>
</div>
<div id="ContextSettingsDialogContainer" class="Hidden">
<form action="[% Env("CGIHandle") %]" method="post" id="ContextSettingsDialog">
<input type="hidden" name="Action" value="AgentPreferences"/>
<input type="hidden" name="Subaction" value="Update"/>
<input type="hidden" name="Group" value="[% Data.Group | html %]"/>
<input type="hidden" name="RedirectURL" value="[% Data.RequestedURL | html %]"/>
<fieldset class="TableLike">
<label for="[% Data.PreferencesKey | html %]">[% Translate("Entries per page") | html %]:</label>
<div class="Field">
[% Data.PageShownString %]
</div>
<div class="Clear"></div>
</fieldset>
</form>
</div>
[% RenderBlockEnd("ContextSettings") %]
</div>
<div class="Content Overview">
<div class="ControlRow">
[% RenderBlockStart("CommunicationNavBarFilter") %]
<ul class="Tabs">
[% RenderBlockStart("CommunicationNavBarFilterItem") %]
<li [% IF Data.Selected %] class="Active" [% END %]>
<a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];Filter=[% Data.Filter | uri %];SortBy=[% Data.SortBy %];OrderBy=[% Data.OrderBy %];StartHit=1;Expand=1;StartTime=[% Data.StartTime | uri %]">[% Translate(Data.Name) | html %] ([% Data.Count %])</a>
</li>
[% RenderBlockEnd("CommunicationNavBarFilterItem") %]
</ul>
[% RenderBlockEnd("CommunicationNavBarFilter") %]
</div>
<div class="CommunicationPagination">
<span class="Pagination">
[% RenderBlockStart("OverviewNavBarPageNavBar") %]
[% Data.ResultLong %]
[% Data.SiteNavBarLong %]
[% RenderBlockEnd("OverviewNavBarPageNavBar") %]
</span>
</div>
<table class="DataTable" id="CommunicationsTable">
<thead>
<tr>
[% RenderBlockStart("TableHeader") %]
<th class="DashboardHeader OverviewHeader [% Data.CSS | html %]" title="[% Translate(Data.Title) | html %]">
<a name="OverviewControl" href="[% Env("Baselink") %]Action=[% Env("Action") %];[% Data.HeaderLink %];SortBy=[% Data.SortByName | uri %];OrderBy=[% Data.OrderBy | uri %]" title="[% Translate(Data.Title) | html %]">
[% IF Data.HeaderName == 'Direction' %]
<i class="fa fa-exchange"></i>
[% ELSE %]
[% Translate(Data.HeaderName) | html %]
[% END %]
</a>
</th>
[% RenderBlockEnd("TableHeader") %]
</tr>
</thead>
<tbody>
[% RenderBlockStart("NoCommunicationsFound") %]
<tr>
<td colspan="7">
[% Translate("No communications found.") | html %]
</td>
</tr>
[% RenderBlockEnd("NoCommunicationsFound") %]
[% RenderBlockStart("CommunicationRow") %]
<tr class="MasterAction [% IF Data.Status == 'Failed' %]Error[% END %]">
<td class="Status Center" title="[% Translate(Data.Status) | html %]">
<a class="MasterActionLink" href="[% Env("Baselink") %]Action=AdminCommunicationLog;Subaction=Zoom;CommunicationID=[% Data.CommunicationID | uri %]" title="[% Data.Name | html %]">
[% IF Data.Status == 'Successful' %]
<i class="fa fa-check Confirmation" aria-hidden="true"></i>
[% ELSIF Data.Status == 'Failed' %]
<i class="fa fa-times Error" aria-hidden="true"></i>
[% ELSIF Data.Status == 'Warning' %]
<i class="fa fa-exclamation Warning" aria-hidden="true"></i>
[% ELSIF Data.Status == 'Processing' %]
<i class="fa fa-circle-o-notch fa-spin Warning" aria-hidden="true"></i>
[% END %]
</a>
</td>
<td class="Transport">
[% Data.Transport | html %]
</td>
<td class="Direction Center">
[% IF Data.Direction == 'Incoming' %]
<span class=" Direction Incoming" title="[% Data.Direction | html %]">
<i class="fa fa-long-arrow-left"></i>
</span>
[% ELSE %]
<span class=" Direction Outgoing" title="[% Data.Direction | html %]">
<i class="fa fa-long-arrow-right"></i>
</span>
[% END %]
</td>
<td class="Account">
[% Data.DisplayAccount | html %]
</td>
<td class="StartTime">
[% Data.StartTime | Localize("TimeLong") %]
</td>
<td class="EndTime">
[% IF Data.EndTime %]
[% Data.EndTime | Localize("TimeLong") %]
[% ELSE %]
-
[% END %]
</td>
<td class="Duration">
[% IF Data.Duration.defined %]
[% Translate("%s s", Data.Duration) | html %]
[% ELSE %]
-
[% END %]
</td>
</tr>
[% RenderBlockEnd("CommunicationRow") %]
<tr class="FilterMessage Hidden">
<td colspan="7">[% Translate("No matches found.") | html %]</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="Clear"></div>
</div>
</div>
|
