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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
<div id="MainBox" class="TicketCompose ARIARoleMain">
<div class="Content">
<form action="[% Env("CGIHandle") %]" method="post" name="compose" id="NewCustomerTicket" enctype="multipart/form-data" class="Validate PreventMultipleSubmits">
<input type="hidden" name="Action" value="[% Env("Action") %]" />
<input type="hidden" name="Subaction" value="StoreNew" />
<input type="hidden" name="Expand" id="Expand" value="" />
<input type="hidden" name="FormID" value="[% Data.FormID | html %]" />
<input type="hidden" name="FromChatID" value="[% Data.FromChatID | html %]" />
<fieldset>
<p class="AsteriskExplanation">[% Translate("All fields marked with an asterisk (*) are mandatory.") | html %]</p>
[% RenderBlockStart("TicketType") %]
<div>
<!--
<label for="TicketNumber">[% Config("Ticket::Hook") %]</label>
<input title="Ticket#" type="text" name="TicketNumber" size="30" value="[% Data.TicketNumber | html %]" />
-->
<label for="TypeID" class="Mandatory"><span class="Marker">*</span>[% Translate("Type") | html %]:</label>
[% Data.TypeStrg %]
<div id="TypeIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="TypeIDServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.TypeIDInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("TicketType") %]
[% RenderBlockStart("Queue") %]
<div>
<label for="Dest" class="Mandatory">
<span class="Marker">*</span>
[% Translate("To") | html %]:
</label>
[% Data.ToStrg %]
<div id="DestError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="DestServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.QueueInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("Queue") %]
[% RenderBlockStart("TicketService") %]
<div>
[% IF Data.ServiceMandatory %]
<label for="ServiceID" class="Mandatory"><span class="Marker">*</span> [% Translate("Service") | html %]:</label>
[% ELSE %]
<label for="ServiceID">[% Translate("Service") | html %]:</label>
[% END %]
[% Data.ServiceStrg %]
[% IF Data.ServiceMandatory %]
<div id="ServiceIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="ServiceIDServerError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
[% END %]
<div class="Clear"></div>
</div>
[% RenderBlockEnd("TicketService") %]
[% RenderBlockStart("TicketSLA") %]
<div>
[% IF Data.SLAMandatory %]
<label for="SLAID" title="[% Translate("Service level agreement") | html %]" class="Mandatory"><span class="Marker">*</span> [% Translate("SLA") | html %]:</label>
[% ELSE %]
<label for="SLAID" title="[% Translate("Service level agreement") | html %]">[% Translate("SLA") | html %]:</label>
[% END %]
[% Data.SLAStrg %]
[% IF Data.SLAMandatory %]
<div id="SLAIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="SLAIDServerError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
[% END %]
<div class="Clear"></div>
</div>
[% RenderBlockEnd("TicketSLA") %]
<div>
<label for="Subject" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Subject") | html %]:
</label>
<input title="[% Translate("Subject") | html %]" type="text" id="Subject" name="Subject" value="[% Data.Subject | html %]" class="Validate_Required [% Data.SubjectInvalid | html %]" />
<div id="SubjectError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="SubjectServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.SubjectInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
<div class="Clear"></div>
</div>
<div class="RichTextHolder">
<label for="RichText" class="Mandatory">
<span class="Marker">*</span>
[% Translate("Text") | html %]:
</label>
<textarea id="RichText" class="RichText Validate_Required [% Data.BodyInvalid | html %]" name="Body" rows="15" cols="[% Config("Ticket::Frontend::TextAreaNote") %]">[% Data.Body | html %]</textarea>
<div id="RichTextError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="RichTextServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.BodyInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
<div class="Clear"></div>
</div>
<div>
<label>[% Translate("Attachments") | html %]:</label>
<div class="Field">
<div class="DnDUploadBox">
[% INCLUDE "FormElements/AttachmentList.tt" %]
</div>
</div>
<div class="Clear"></div>
</div>
[% RenderBlockStart("ChatArticlePreview") %]
<div>
<label>[% Translate("Chat protocol") | html %]:</label>
<div class="Field">
<div class="ChatProtocol">
[% INCLUDE "ArticleContent/Chat.tt" %]
</div>
<p class="FieldExplanation">[% Translate('The chat will be appended as a separate article.') | html %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("ChatArticlePreview") %]
[% RenderBlockStart("Priority") %]
<div>
<label for="PriorityID">[% Translate("Priority") | html %]:</label>
[% Data.PriorityStrg %]
<div class="Clear"></div>
</div>
[% RenderBlockEnd("Priority") %]
[% RenderBlockStart("DynamicField") %]
<div class="Row Row_DynamicField_[% Data.Name | html %]">
[% Data.Label %]
<div class="Field">
[% Data.Field %]
</div>
<div class="Clear"></div>
</div>
[% RenderBlockEnd("DynamicField") %]
# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#[% RenderBlockStart("DynamicField_Field1") %]
# <div class="Row Row_DynamicField_[% Data.Name | html %]">
# [% Data.Label %]
# <div class="Field">
# [% Data.Field %]
# </div>
# <div class="Clear"></div>
# </div>
#[% RenderBlockEnd("DynamicField_Field1") %]
#[% RenderBlockStart("DynamicField_Field2") %]
# <div class="Row Row_DynamicField_[% Data.Name | html %]">
# [% Data.Label %]
# <div class="Field">
# [% Data.Field %]
# </div>
# <div class="Clear"></div>
# </div>
#[% RenderBlockEnd("DynamicField_Field2") %]
</fieldset>
<div id="BottomActionRow" class="ActionRow">
<button id="submitRichText" accesskey="g" title="[% Translate("Submit") | html %] (g)" type="submit" value="[% Translate("Submit") | html %]">[% Translate("Submit") | html %]</button>
</div>
</form>
</div>
</div>
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