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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::TicketMenu::Lock;
use parent 'Kernel::Output::HTML::Base';
use strict;
use warnings;
use Kernel::Language qw(Translatable);
our @ObjectDependencies = (
'Kernel::System::Log',
'Kernel::Config',
'Kernel::System::Ticket',
'Kernel::System::Group',
);
sub Run {
my ( $Self, %Param ) = @_;
# get log object
my $LogObject = $Kernel::OM->Get('Kernel::System::Log');
# check needed stuff
if ( !$Param{Ticket} ) {
$LogObject->Log(
Priority => 'error',
Message => 'Need Ticket!'
);
return;
}
# check if frontend module registered, if not, do not show action
if ( $Param{Config}->{Action} ) {
my $Module = $Kernel::OM->Get('Kernel::Config')->Get('Frontend::Module')->{ $Param{Config}->{Action} };
return if !$Module;
}
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
# check lock permission
my $AccessOk = $TicketObject->TicketPermission(
Type => 'lock',
TicketID => $Param{Ticket}->{TicketID},
UserID => $Self->{UserID},
LogNo => 1,
);
return if !$AccessOk;
# check permission
if ( $TicketObject->TicketLockGet( TicketID => $Param{Ticket}->{TicketID} ) ) {
my $AccessOk = $TicketObject->OwnerCheck(
TicketID => $Param{Ticket}->{TicketID},
OwnerID => $Self->{UserID},
);
return if !$AccessOk;
}
# group check
if ( $Param{Config}->{Group} ) {
my @Items = split /;/, $Param{Config}->{Group};
my $AccessOk;
ITEM:
for my $Item (@Items) {
my ( $Permission, $Name ) = split /:/, $Item;
if ( !$Permission || !$Name ) {
$LogObject->Log(
Priority => 'error',
Message => "Invalid config for Key Group: '$Item'! "
. "Need something like '\$Permission:\$Group;'",
);
}
my %Groups = $Kernel::OM->Get('Kernel::System::Group')->PermissionUserGet(
UserID => $Self->{UserID},
Type => $Permission,
);
next ITEM if !%Groups;
my %GroupsReverse = reverse %Groups;
next ITEM if !$GroupsReverse{$Name};
$AccessOk = 1;
last ITEM;
}
return if !$AccessOk;
}
# check acl
my %ACLLookup = reverse( %{ $Param{ACL} || {} } );
return if ( !$ACLLookup{ $Param{Config}->{Action} } );
# if ticket is locked
if ( $Param{Ticket}->{Lock} eq 'lock' ) {
# if it is locked for somebody else
return if $Param{Ticket}->{OwnerID} ne $Self->{UserID};
# show unlock action
return {
%{ $Param{Config} },
%{ $Param{Ticket} },
%Param,
Name => Translatable('Unlock'),
Description => Translatable('Unlock to give it back to the queue'),
Link =>
'Action=AgentTicketLock;Subaction=Unlock;TicketID=[% Data.TicketID | uri %];[% Env("ChallengeTokenParam") | html %]',
};
}
# if ticket is unlocked
return {
%{ $Param{Config} },
%{ $Param{Ticket} },
%Param,
Name => Translatable('Lock'),
Description => Translatable('Lock it to work on it'),
Link =>
'Action=AgentTicketLock;Subaction=Lock;TicketID=[% Data.TicketID | uri %];[% Env("ChallengeTokenParam") | html %]',
};
}
1;
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