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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::TicketZoom::Agent::MIMEBase;
use parent 'Kernel::Output::HTML::TicketZoom::Agent::Base';
use strict;
use warnings;
use Kernel::System::VariableCheck qw(IsPositiveInteger);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Article::MIMEBase',
'Kernel::Output::HTML::Layout',
'Kernel::System::CommunicationChannel',
'Kernel::System::Main',
'Kernel::System::Log',
'Kernel::System::Ticket::Article',
'Kernel::System::User',
);
=head2 ArticleRender()
Returns article html.
my $HTML = $ArticleBaseObject->ArticleRender(
TicketID => 123, # (required)
ArticleID => 123, # (required)
ShowBrowserLinkMessage => 1, # (optional) Default: 0.
ArticleActions => [], # (optional)
UserID => 123, # (optional)
);
Result:
$HTML = "<div>...</div>";
=cut
sub ArticleRender {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $MainObject = $Kernel::OM->Get('Kernel::System::Main');
my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
my %Article = $ArticleBackendObject->ArticleGet(
%Param,
RealNames => 1,
);
if ( !%Article ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Article not found (ArticleID=$Param{ArticleID})!"
);
return;
}
# Get channel specific fields
my %ArticleFields = $LayoutObject->ArticleFields(%Param);
# Get dynamic fields and accounted time
my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);
# Get data from modules like Google CVE search
my @ArticleModuleMeta = $Self->_ArticleModuleMeta(%Param);
# Show created by string, if creator is different from admin user.
if ( $Article{CreateBy} > 1 ) {
$Article{CreateByUser} = $Kernel::OM->Get('Kernel::System::User')->UserName( UserID => $Article{CreateBy} );
}
my $RichTextEnabled = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
|| $LayoutObject->{BrowserRichText}
|| 0;
# Show HTML if RichText is enabled and HTML attachment isn't missing.
my $ShowHTML = $RichTextEnabled;
my $HTMLBodyAttachID = $Kernel::OM->Get('Kernel::Output::HTML::Article::MIMEBase')->HTMLBodyAttachmentIDGet(
%Param,
);
if ( $ShowHTML && !$HTMLBodyAttachID ) {
$ShowHTML = 0;
}
# Strip plain text attachments by default.
my $ExcludePlainText = 1;
# Do not strip plain text attachments if no plain text article body was found.
if ( $Article{Body} && $Article{Body} eq '- no text message => see attachment -' ) {
$ExcludePlainText = 0;
}
# Get attachment index (excluding body attachments).
my %AtmIndex = $ArticleBackendObject->ArticleAttachmentIndex(
ArticleID => $Param{ArticleID},
ExcludePlainText => $ExcludePlainText,
ExcludeHTMLBody => $RichTextEnabled,
ExcludeInline => $RichTextEnabled,
);
my @ArticleAttachments;
# Add block for attachments.
if (%AtmIndex) {
my $Config = $ConfigObject->Get('Ticket::Frontend::ArticleAttachmentModule');
ATTACHMENT:
for my $FileID ( sort keys %AtmIndex ) {
my $Attachment;
# Run article attachment modules.
next ATTACHMENT if ref $Config ne 'HASH';
my %Jobs = %{$Config};
JOB:
for my $Job ( sort keys %Jobs ) {
my %File = %{ $AtmIndex{$FileID} };
# load module
next JOB if !$MainObject->Require( $Jobs{$Job}->{Module} );
my $Object = $Jobs{$Job}->{Module}->new(
%{$Self},
TicketID => $Param{TicketID},
ArticleID => $Param{ArticleID},
UserID => $Param{UserID} || 1,
);
# run module
my %Data = $Object->Run(
File => {
%File,
FileID => $FileID,
},
TicketID => $Param{TicketID},
Article => \%Article,
);
if (%Data) {
%File = %Data;
}
$File{Links} = [
{
Action => $File{Action},
Class => $File{Class},
Link => $File{Link},
Target => $File{Target},
},
];
if ( $File{Action} && $File{Action} ne 'Download' ) {
delete $File{Action};
delete $File{Class};
delete $File{Link};
delete $File{Target};
}
if ($Attachment) {
push @{ $Attachment->{Links} }, $File{Links}->[0];
}
else {
$Attachment = \%File;
}
}
push @ArticleAttachments, $Attachment;
}
}
my $ArticleContent;
if ($ShowHTML) {
if ( $Param{ShowBrowserLinkMessage} ) {
$LayoutObject->Block(
Name => 'BrowserLinkMessage',
);
}
}
else {
$ArticleContent = $LayoutObject->ArticlePreview(
%Param,
ResultType => 'plain',
);
# html quoting
$ArticleContent = $LayoutObject->Ascii2Html(
NewLine => $ConfigObject->Get('DefaultViewNewLine'),
Text => $ArticleContent,
VMax => $ConfigObject->Get('DefaultViewLines') || 5000,
HTMLResultMode => 1,
LinkFeature => 1,
);
}
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Article{CommunicationChannelID},
);
if ( $CommunicationChannel{ChannelName} eq 'Email' ) {
my $TransmissionStatus = $ArticleBackendObject->ArticleTransmissionStatus(
ArticleID => $Article{ArticleID},
);
if ($TransmissionStatus) {
$LayoutObject->Block(
Name => 'TransmissionStatusMessage',
Data => $TransmissionStatus,
);
}
}
my $Content = $LayoutObject->Output(
TemplateFile => 'AgentTicketZoom/ArticleRender/MIMEBase',
Data => {
%Article,
ArticleFields => \%ArticleFields,
ArticleMetaFields => \%ArticleMetaFields,
ArticleModuleMeta => \@ArticleModuleMeta,
Attachments => \@ArticleAttachments,
MenuItems => $Param{ArticleActions},
Body => $ArticleContent,
HTML => $ShowHTML,
CommunicationChannel => $CommunicationChannel{DisplayName},
ChannelIcon => $CommunicationChannel{DisplayIcon},
SenderImage => $Self->_ArticleSenderImage(
Sender => $Article{From},
UserID => $Param{UserID},
),
SenderInitials => $LayoutObject->UserInitialsGet(
Fullname => $Article{FromRealname},
),
},
);
return $Content;
}
1;
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