File: MIMEBase.pm

package info (click to toggle)
otrs2 6.0.32-6
  • links: PTS
  • area: non-free
  • in suites: bullseye
  • size: 197,336 kB
  • sloc: perl: 1,003,018; javascript: 75,060; xml: 70,883; php: 51,819; sql: 22,361; sh: 379; makefile: 51
file content (255 lines) | stat: -rw-r--r-- 8,277 bytes parent folder | download
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --

package Kernel::Output::HTML::TicketZoom::Agent::MIMEBase;

use parent 'Kernel::Output::HTML::TicketZoom::Agent::Base';

use strict;
use warnings;

use Kernel::System::VariableCheck qw(IsPositiveInteger);

our @ObjectDependencies = (
    'Kernel::Config',
    'Kernel::Output::HTML::Article::MIMEBase',
    'Kernel::Output::HTML::Layout',
    'Kernel::System::CommunicationChannel',
    'Kernel::System::Main',
    'Kernel::System::Log',
    'Kernel::System::Ticket::Article',
    'Kernel::System::User',
);

=head2 ArticleRender()

Returns article html.

    my $HTML = $ArticleBaseObject->ArticleRender(
        TicketID               => 123,         # (required)
        ArticleID              => 123,         # (required)
        ShowBrowserLinkMessage => 1,           # (optional) Default: 0.
        ArticleActions         => [],          # (optional)
        UserID                 => 123,         # (optional)
    );

Result:
    $HTML = "<div>...</div>";

=cut

sub ArticleRender {
    my ( $Self, %Param ) = @_;

    # Check needed stuff.
    for my $Needed (qw(TicketID ArticleID)) {
        if ( !$Param{$Needed} ) {
            $Kernel::OM->Get('Kernel::System::Log')->Log(
                Priority => 'error',
                Message  => "Need $Needed!",
            );
            return;
        }
    }

    my $ConfigObject         = $Kernel::OM->Get('Kernel::Config');
    my $LayoutObject         = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
    my $MainObject           = $Kernel::OM->Get('Kernel::System::Main');
    my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);

    my %Article = $ArticleBackendObject->ArticleGet(
        %Param,
        RealNames => 1,
    );
    if ( !%Article ) {
        $Kernel::OM->Get('Kernel::System::Log')->Log(
            Priority => 'error',
            Message  => "Article not found (ArticleID=$Param{ArticleID})!"
        );
        return;
    }

    # Get channel specific fields
    my %ArticleFields = $LayoutObject->ArticleFields(%Param);

    # Get dynamic fields and accounted time
    my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);

    # Get data from modules like Google CVE search
    my @ArticleModuleMeta = $Self->_ArticleModuleMeta(%Param);

    # Show created by string, if creator is different from admin user.
    if ( $Article{CreateBy} > 1 ) {
        $Article{CreateByUser} = $Kernel::OM->Get('Kernel::System::User')->UserName( UserID => $Article{CreateBy} );
    }

    my $RichTextEnabled = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
        || $LayoutObject->{BrowserRichText}
        || 0;

    # Show HTML if RichText is enabled and HTML attachment isn't missing.
    my $ShowHTML         = $RichTextEnabled;
    my $HTMLBodyAttachID = $Kernel::OM->Get('Kernel::Output::HTML::Article::MIMEBase')->HTMLBodyAttachmentIDGet(
        %Param,
    );
    if ( $ShowHTML && !$HTMLBodyAttachID ) {
        $ShowHTML = 0;
    }

    # Strip plain text attachments by default.
    my $ExcludePlainText = 1;

    # Do not strip plain text attachments if no plain text article body was found.
    if ( $Article{Body} && $Article{Body} eq '- no text message => see attachment -' ) {
        $ExcludePlainText = 0;
    }

    # Get attachment index (excluding body attachments).
    my %AtmIndex = $ArticleBackendObject->ArticleAttachmentIndex(
        ArticleID        => $Param{ArticleID},
        ExcludePlainText => $ExcludePlainText,
        ExcludeHTMLBody  => $RichTextEnabled,
        ExcludeInline    => $RichTextEnabled,
    );

    my @ArticleAttachments;

    # Add block for attachments.
    if (%AtmIndex) {
        my $Config = $ConfigObject->Get('Ticket::Frontend::ArticleAttachmentModule');

        ATTACHMENT:
        for my $FileID ( sort keys %AtmIndex ) {

            my $Attachment;

            # Run article attachment modules.
            next ATTACHMENT if ref $Config ne 'HASH';
            my %Jobs = %{$Config};

            JOB:
            for my $Job ( sort keys %Jobs ) {
                my %File = %{ $AtmIndex{$FileID} };

                # load module
                next JOB if !$MainObject->Require( $Jobs{$Job}->{Module} );
                my $Object = $Jobs{$Job}->{Module}->new(
                    %{$Self},
                    TicketID  => $Param{TicketID},
                    ArticleID => $Param{ArticleID},
                    UserID    => $Param{UserID} || 1,
                );

                # run module
                my %Data = $Object->Run(
                    File => {
                        %File,
                        FileID => $FileID,
                    },
                    TicketID => $Param{TicketID},
                    Article  => \%Article,
                );

                if (%Data) {
                    %File = %Data;
                }

                $File{Links} = [
                    {
                        Action => $File{Action},
                        Class  => $File{Class},
                        Link   => $File{Link},
                        Target => $File{Target},
                    },
                ];
                if ( $File{Action} && $File{Action} ne 'Download' ) {
                    delete $File{Action};
                    delete $File{Class};
                    delete $File{Link};
                    delete $File{Target};
                }

                if ($Attachment) {
                    push @{ $Attachment->{Links} }, $File{Links}->[0];
                }
                else {
                    $Attachment = \%File;
                }
            }
            push @ArticleAttachments, $Attachment;
        }
    }

    my $ArticleContent;

    if ($ShowHTML) {
        if ( $Param{ShowBrowserLinkMessage} ) {
            $LayoutObject->Block(
                Name => 'BrowserLinkMessage',
            );
        }
    }
    else {
        $ArticleContent = $LayoutObject->ArticlePreview(
            %Param,
            ResultType => 'plain',
        );

        # html quoting
        $ArticleContent = $LayoutObject->Ascii2Html(
            NewLine        => $ConfigObject->Get('DefaultViewNewLine'),
            Text           => $ArticleContent,
            VMax           => $ConfigObject->Get('DefaultViewLines') || 5000,
            HTMLResultMode => 1,
            LinkFeature    => 1,
        );
    }

    my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
        ChannelID => $Article{CommunicationChannelID},
    );

    if ( $CommunicationChannel{ChannelName} eq 'Email' ) {
        my $TransmissionStatus = $ArticleBackendObject->ArticleTransmissionStatus(
            ArticleID => $Article{ArticleID},
        );
        if ($TransmissionStatus) {
            $LayoutObject->Block(
                Name => 'TransmissionStatusMessage',
                Data => $TransmissionStatus,
            );
        }
    }

    my $Content = $LayoutObject->Output(
        TemplateFile => 'AgentTicketZoom/ArticleRender/MIMEBase',
        Data         => {
            %Article,
            ArticleFields        => \%ArticleFields,
            ArticleMetaFields    => \%ArticleMetaFields,
            ArticleModuleMeta    => \@ArticleModuleMeta,
            Attachments          => \@ArticleAttachments,
            MenuItems            => $Param{ArticleActions},
            Body                 => $ArticleContent,
            HTML                 => $ShowHTML,
            CommunicationChannel => $CommunicationChannel{DisplayName},
            ChannelIcon          => $CommunicationChannel{DisplayIcon},
            SenderImage          => $Self->_ArticleSenderImage(
                Sender => $Article{From},
                UserID => $Param{UserID},
            ),
            SenderInitials => $LayoutObject->UserInitialsGet(
                Fullname => $Article{FromRealname},
            ),
        },
    );

    return $Content;
}

1;