1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
|
# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::TicketZoom::Customer::MIMEBase;
use parent 'Kernel::Output::HTML::TicketZoom::Customer::Base';
use strict;
use warnings;
use Kernel::System::VariableCheck qw(IsPositiveInteger);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::CommunicationChannel',
'Kernel::System::Main',
'Kernel::System::Log',
'Kernel::System::Ticket::Article',
'Kernel::Output::HTML::Article::MIMEBase',
);
=head2 ArticleRender()
Returns article html.
my $HTML = $ArticleBaseObject->ArticleRender(
TicketID => 123, # (required)
ArticleID => 123, # (required)
ShowBrowserLinkMessage => 1, # (optional) Default: 0.
ArticleActions => [], # (optional)
Class => 'Visible', # (optional)
);
Result:
$HTML = "<div>...</div>";
=cut
sub ArticleRender {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $MainObject = $Kernel::OM->Get('Kernel::System::Main');
my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
my %Article = $ArticleBackendObject->ArticleGet(
%Param,
RealNames => 1,
);
if ( !%Article ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Article not found (ArticleID=$Param{ArticleID})!"
);
return;
}
# Get channel specific fields
my %ArticleFields = $LayoutObject->ArticleFields(%Param);
# Get dynamic fields and accounted time
my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);
my $RichTextEnabled = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
|| $LayoutObject->{BrowserRichText}
|| 0;
# Strip plain text attachments by default.
my $ExcludePlainText = 1;
# Do not strip plain text attachments if no plain text article body was found.
if ( $Article{Body} && $Article{Body} eq '- no text message => see attachment -' ) {
$ExcludePlainText = 0;
}
# Get attachment index (excluding body attachments).
my %AtmIndex = $ArticleBackendObject->ArticleAttachmentIndex(
ArticleID => $Param{ArticleID},
ExcludePlainText => $ExcludePlainText,
ExcludeHTMLBody => $RichTextEnabled,
ExcludeInline => $RichTextEnabled,
);
my @ArticleAttachments;
# Include attachments.
if (%AtmIndex) {
my $Type = $ConfigObject->Get('AttachmentDownloadType') || 'attachment';
# If attachment will be downloaded, don't open the link in new window!
my $Target = '';
if ( $Type =~ /inline/i ) {
$Target = 'target="attachment" ';
}
ATTACHMENT:
for my $FileID ( sort keys %AtmIndex ) {
push @ArticleAttachments, {
%{ $AtmIndex{$FileID} },
Action => 'Download',
Link => $LayoutObject->{Baselink} .
"Action=CustomerTicketAttachment;TicketID=$Param{TicketID};ArticleID=$Param{ArticleID};FileID=$FileID",
Target => $Target,
};
}
}
# Check if HTML should be displayed.
my $ShowHTML = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
|| $LayoutObject->{BrowserRichText}
|| 0;
# Check if HTML attachment is missing.
if ( $ShowHTML && !$Kernel::OM->Get('Kernel::Output::HTML::Article::MIMEBase')->HTMLBodyAttachmentIDGet(%Param) ) {
$ShowHTML = 0;
}
my $ArticleContent;
if ( !$ShowHTML ) {
$ArticleContent = $LayoutObject->ArticlePreview(
%Param,
ResultType => 'plain',
);
# html quoting
$ArticleContent = $LayoutObject->Ascii2Html(
NewLine => $ConfigObject->Get('DefaultViewNewLine'),
Text => $ArticleContent,
VMax => $ConfigObject->Get('DefaultViewLines') || 5000,
HTMLResultMode => 1,
LinkFeature => 1,
);
}
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Article{CommunicationChannelID},
);
# Get screen config for CustomerTicketZoom
my $ScreenConfig = $ConfigObject->Get('Ticket::Frontend::CustomerTicketZoom');
# Define if internal notes that are marked as "visible for customer" should show the real name of the agent
# or just a default agent name.
if (
$ScreenConfig->{DisplayNoteFrom}
&& $ScreenConfig->{DisplayNoteFrom} eq 'DefaultAgentName'
&& $CommunicationChannel{ChannelName} eq 'Internal'
&& $Article{SenderType} eq 'agent'
&& $Article{IsVisibleForCustomer}
)
{
my $DefaultAgentName
= $LayoutObject->{LanguageObject}->Translate( $ScreenConfig->{DefaultAgentName} || 'Support Agent' );
$ArticleFields{From}->{Realname} = $DefaultAgentName;
$ArticleFields{From}->{Value} = $DefaultAgentName;
$ArticleFields{Sender}->{Realname} = $DefaultAgentName;
$ArticleFields{Sender}->{Value} = $DefaultAgentName;
$Article{FromRealname} = $DefaultAgentName;
}
my $Content = $LayoutObject->Output(
TemplateFile => 'CustomerTicketZoom/ArticleRender/MIMEBase',
Data => {
%Article,
ArticleFields => \%ArticleFields,
ArticleMetaFields => \%ArticleMetaFields,
Class => $Param{Class},
Attachments => \@ArticleAttachments,
MenuItems => $Param{ArticleActions},
Body => $ArticleContent,
HTML => $ShowHTML,
CommunicationChannel => $CommunicationChannel{DisplayName},
ChannelIcon => $CommunicationChannel{DisplayIcon},
BrowserLinkMessage => $Param{ShowBrowserLinkMessage} && $ShowHTML,
BodyHTMLLoad => $Param{ArticleExpanded},
Age => $Param{ArticleAge},
},
);
return $Content;
}
1;
|
