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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::ToolBar::TicketService;
use Kernel::Language qw(Translatable);
use parent 'Kernel::Output::HTML::Base';
use strict;
use warnings;
our @ObjectDependencies = (
'Kernel::System::Log',
'Kernel::Config',
'Kernel::System::Lock',
'Kernel::System::State',
'Kernel::System::Queue',
'Kernel::System::Service',
'Kernel::System::Ticket',
'Kernel::Output::HTML::Layout',
);
sub Run {
my ( $Self, %Param ) = @_;
if ( !$Param{Config} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => 'Need Config!',
);
return;
}
# Do nothing if ticket service feature is not enabled.
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
return if !$ConfigObject->Get('Ticket::Service');
return if !$ConfigObject->Get('Frontend::Module')->{AgentTicketService};
# Get viewable locks.
my @ViewableLockIDs = $Kernel::OM->Get('Kernel::System::Lock')->LockViewableLock( Type => 'ID' );
# Get viewable states.
my @ViewableStateIDs = $Kernel::OM->Get('Kernel::System::State')->StateGetStatesByType(
Type => 'Viewable',
Result => 'ID',
);
# Get all queues the agent is allowed to see.
my %ViewableQueues = $Kernel::OM->Get('Kernel::System::Queue')->GetAllQueues(
UserID => $Self->{UserID},
Type => 'ro',
);
my @ViewableQueueIDs = sort keys %ViewableQueues;
if ( !@ViewableQueueIDs ) {
@ViewableQueueIDs = (999_999);
}
# Get custom services.
# Set the service IDs to an array of non existing service ids (0).
my @MyServiceIDs = $Kernel::OM->Get('Kernel::System::Service')->GetAllCustomServices( UserID => $Self->{UserID} );
if ( !defined $MyServiceIDs[0] ) {
@MyServiceIDs = (0);
}
# Get config setting 'ViewAllPossibleTickets' for AgentTicketService and set permissions
# accordingly.
my $Config = $ConfigObject->Get('Ticket::Frontend::AgentTicketService');
my $Permission = 'rw';
if ( $Config->{ViewAllPossibleTickets} ) {
$Permission = 'ro';
}
# Get number of tickets in MyServices (which are not locked).
my $Count = $Kernel::OM->Get('Kernel::System::Ticket')->TicketSearch(
Result => 'COUNT',
QueueIDs => \@ViewableQueueIDs,
ServiceIDs => \@MyServiceIDs,
StateIDs => \@ViewableStateIDs,
LockIDs => \@ViewableLockIDs,
UserID => $Self->{UserID},
Permission => $Permission,
) || 0;
my $Class = $Param{Config}->{CssClass};
my $Icon = $Param{Config}->{Icon};
my $URL = $Kernel::OM->Get('Kernel::Output::HTML::Layout')->{Baselink};
my %Return;
my $Priority = $Param{Config}->{Priority};
if ($Count) {
$Return{ $Priority++ } = {
Block => 'ToolBarItem',
Description => Translatable('Tickets in My Services'),
Count => $Count,
Class => $Class,
Icon => $Icon,
Link => $URL . 'Action=AgentTicketService',
AccessKey => '',
};
}
return %Return;
}
1;
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