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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::Console::Command::Admin::Queue::Add;
use strict;
use warnings;
use parent qw(Kernel::System::Console::BaseCommand);
our @ObjectDependencies = (
'Kernel::System::Group',
'Kernel::System::Queue',
'Kernel::System::SystemAddress',
);
sub Configure {
my ( $Self, %Param ) = @_;
$Self->Description('Create a new queue.');
$Self->AddOption(
Name => 'name',
Description => 'Queue name for the new queue.',
Required => 1,
HasValue => 1,
ValueRegex => qr/.*/smx,
);
$Self->AddOption(
Name => 'group',
Description => 'Group which should be assigned to the new queue.',
Required => 1,
HasValue => 1,
ValueRegex => qr/.*/smx,
);
$Self->AddOption(
Name => 'system-address-id',
Description => 'ID of the system address which should be assigned to the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/\d/smx,
);
$Self->AddOption(
Name => 'system-address-name',
Description => 'System email address which should be assigned to the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/.*/smx,
);
$Self->AddOption(
Name => 'comment',
Description => 'Comment for the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/.*/smx,
);
$Self->AddOption(
Name => 'unlock-timeout',
Description => 'Unlock timeout in minutes for the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/\d/smx,
);
$Self->AddOption(
Name => 'first-response-time',
Description => 'Ticket first response time in minutes for the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/\d/smx,
);
$Self->AddOption(
Name => 'update-time',
Description => 'Ticket update time in minutes for the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/\d/smx,
);
$Self->AddOption(
Name => 'solution-time',
Description => 'Ticket solution time in minutes for the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/\d/smx,
);
$Self->AddOption(
Name => 'calendar',
Description => 'Calendar order number for the new queue.',
Required => 0,
HasValue => 1,
ValueRegex => qr/.*/smx,
);
return;
}
sub Run {
my ( $Self, %Param ) = @_;
$Self->Print("<yellow>Adding a new queue...</yellow>\n");
# check group
my $Group = $Self->GetOption('group');
my $GroupID = $Kernel::OM->Get('Kernel::System::Group')->GroupLookup( Group => $Group );
if ( !$GroupID ) {
$Self->PrintError("Found no GroupID for $Group\n");
return $Self->ExitCodeError();
}
my $SystemAddressID = $Self->GetOption('system-address-id');
my $SystemAddressName = $Self->GetOption('system-address-name');
# check System Address
if ($SystemAddressName) {
my %SystemAddressList = $Kernel::OM->Get('Kernel::System::SystemAddress')->SystemAddressList(
Valid => 1
);
ADDRESS:
for my $ID ( sort keys %SystemAddressList ) {
my %SystemAddressInfo = $Kernel::OM->Get('Kernel::System::SystemAddress')->SystemAddressGet(
ID => $ID
);
if ( $SystemAddressInfo{Name} eq $SystemAddressName ) {
$SystemAddressID = $ID;
last ADDRESS;
}
}
if ( !$SystemAddressID ) {
$Self->PrintError("Address $SystemAddressName not found\n");
return $Self->ExitCodeError();
}
}
# add queue
my $Success = $Kernel::OM->Get('Kernel::System::Queue')->QueueAdd(
Name => $Self->GetOption('name'),
GroupID => $GroupID,
SystemAddressID => $SystemAddressID || $Self->GetOption('system-address-id') || undef,
Comment => $Self->GetOption('comment'),
UnlockTimeout => $Self->GetOption('unlock-timeout'),
FirstResponseTime => $Self->GetOption('first-response-time'),
UpdateTime => $Self->GetOption('update-time'),
SolutionTime => $Self->GetOption('solution-time'),
Calendar => $Self->GetOption('calendar'),
ValidID => 1,
UserID => 1,
);
# error handling
if ( !$Success ) {
$Self->PrintError("Can't create queue.\n");
return $Self->ExitCodeError();
}
$Self->Print("<green>Done.</green>\n");
return $Self->ExitCodeOk();
}
1;
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