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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::CustomerUser::Event::TicketUpdate;
use strict;
use warnings;
our @ObjectDependencies = (
'Kernel::System::Log',
'Kernel::System::Ticket',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# check needed stuff
for (qw( Data Event Config UserID )) {
if ( !$Param{$_} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $_!"
);
return;
}
}
for (qw( UserLogin NewData OldData )) {
if ( !$Param{Data}->{$_} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $_ in Data!"
);
return;
}
}
# only update if fields have really changed
if (
$Param{Data}->{OldData}->{UserCustomerID} ne $Param{Data}->{NewData}->{UserCustomerID}
|| $Param{Data}->{OldData}->{UserLogin} ne $Param{Data}->{NewData}->{UserLogin}
)
{
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
# perform search
my @Tickets = $TicketObject->TicketSearch(
Result => 'ARRAY',
Limit => 100_000,
CustomerUserLoginRaw => $Param{Data}->{OldData}->{UserLogin},
CustomerIDRaw => $Param{Data}->{OldData}->{UserCustomerID},
ArchiveFlags => [ 'y', 'n' ],
UserID => 1,
);
# update the customer ID and login of tickets
for my $TicketID (@Tickets) {
$TicketObject->TicketCustomerSet(
No => $Param{Data}->{NewData}->{UserCustomerID},
User => $Param{Data}->{NewData}->{UserLogin},
TicketID => $TicketID,
UserID => $Param{UserID},
);
}
}
return 1;
}
1;
|
