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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::DynamicField::ObjectType::Article;
use strict;
use warnings;
use Scalar::Util;
use Kernel::System::VariableCheck qw(:all);
our @ObjectDependencies = (
'Kernel::System::DB',
'Kernel::System::Log',
'Kernel::System::Ticket',
'Kernel::System::Ticket::Article',
'Kernel::System::Web::Request',
);
=head1 NAME
Kernel::System::DynamicField::ObjectType::Article
=head1 DESCRIPTION
Article object handler for DynamicFields
=head1 PUBLIC INTERFACE
=head2 new()
usually, you want to create an instance of this
by using Kernel::System::DynamicField::ObjectType::Article->new();
=cut
sub new {
my ( $Type, %Param ) = @_;
my $Self = {};
bless( $Self, $Type );
return $Self;
}
=head2 PostValueSet()
perform specific functions after the Value set for this object type.
my $Success = $DynamicFieldTicketHandlerObject->PostValueSet(
DynamicFieldConfig => $DynamicFieldConfig, # complete config of the DynamicField
ObjectID => $ObjectID, # ID of the current object that the field
# must be linked to, e. g. TicketID
Value => $Value, # Value to store, depends on backend type
UserID => 123,
);
=cut
sub PostValueSet {
my ( $Self, %Param ) = @_;
# check needed stuff
for my $Needed (qw(DynamicFieldConfig ObjectID UserID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
# check DynamicFieldConfig (general)
if ( !IsHashRefWithData( $Param{DynamicFieldConfig} ) ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "The field configuration is invalid",
);
return;
}
# check DynamicFieldConfig (internally)
for my $Needed (qw(ID FieldType ObjectType)) {
if ( !$Param{DynamicFieldConfig}->{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed in DynamicFieldConfig!",
);
return;
}
}
#
# This is a rare case where we don't have the TicketID of an article, even though the article API requires it.
# Since this is not called often and we don't want to cache on per-article basis, get the ID directly from the
# database and use it.
#
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
my $TicketID;
return if !$DBObject->Prepare(
SQL => '
SELECT ticket_id
FROM article
WHERE id = ?',
Bind => [ \$Param{ObjectID} ],
Limit => 1,
);
while ( my @Row = $DBObject->FetchrowArray() ) {
$TicketID = $Row[0];
}
if ( !$TicketID ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Could not determine TicketID of Article $Param{ArticleID}!",
);
return;
}
# update change time
return if !$DBObject->Do(
SQL => '
UPDATE ticket
SET change_time = current_timestamp, change_by = ?
WHERE id = ?',
Bind => [ \$Param{UserID}, \$TicketID ],
);
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
$TicketObject->_TicketCacheClear( TicketID => $TicketID );
$TicketObject->EventHandler(
Event => 'ArticleDynamicFieldUpdate',
Data => {
FieldName => $Param{DynamicFieldConfig}->{Name},
Value => $Param{Value},
OldValue => $Param{OldValue},
TicketID => $TicketID,
ArticleID => $Param{ObjectID},
UserID => $Param{UserID},
},
UserID => $Param{UserID},
);
return 1;
}
=head2 ObjectDataGet()
retrieves the data of the current object.
my %ObjectData = $DynamicFieldTicketHandlerObject->ObjectDataGet(
DynamicFieldConfig => $DynamicFieldConfig, # complete config of the DynamicField
UserID => 123,
);
returns:
%ObjectData = (
ObjectID => 123,
Data => {
ArticleID => 123,
TicketID => 2,
CommunicationChannelID => 1,
SenderTypeID => 1,
IsVisibleForCustomer => 0,
# ...
}
);
=cut
sub ObjectDataGet {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(DynamicFieldConfig UserID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
# Check DynamicFieldConfig (general).
if ( !IsHashRefWithData( $Param{DynamicFieldConfig} ) ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "The field configuration is invalid",
);
return;
}
# Check DynamicFieldConfig (internally).
for my $Needed (qw(ID FieldType ObjectType)) {
if ( !$Param{DynamicFieldConfig}->{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed in DynamicFieldConfig!",
);
return;
}
}
my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
my $ArticleID = $ParamObject->GetParam(
Param => 'ArticleID',
);
return if !$ArticleID;
my $TicketID = $ParamObject->GetParam(
Param => 'TicketID',
);
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
# In case TicketID is not in the web request, look for it using the article.
if ( !$TicketID ) {
$TicketID = $ArticleObject->TicketIDLookup(
ArticleID => $ArticleID,
);
}
if ( !$TicketID ) {
return (
ObjectID => $ArticleID,
Data => {},
);
}
my $ArticleBackendObject = $ArticleObject->BackendForArticle(
ArticleID => $ArticleID,
TicketID => $TicketID
);
my %ArticleData = $ArticleBackendObject->ArticleGet(
ArticleID => $ArticleID,
DynamicFields => 1,
TicketID => $TicketID,
UserID => $Param{UserID},
);
return (
ObjectID => $ArticleID,
Data => \%ArticleData,
);
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut
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