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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::PostMaster::FollowUpCheck::RawEmail;
use strict;
use warnings;
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::System::Ticket',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
$Self->{ParserObject} = $Param{ParserObject} || die "Got no ParserObject";
# Get communication log object.
$Self->{CommunicationLogObject} = $Param{CommunicationLogObject} || die "Got no CommunicationLogObject!";
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
$Self->{CommunicationLogObject}->ObjectLog(
ObjectLogType => 'Message',
Priority => 'Debug',
Key => 'Kernel::System::PostMaster::FollowUpCheck::RawEmail',
Value => 'Searching for TicketNumber in raw email.',
);
my $Tn = $TicketObject->GetTNByString( $Self->{ParserObject}->GetPlainEmail() );
return if !$Tn;
my $TicketID = $TicketObject->TicketCheckNumber( Tn => $Tn );
if ($TicketID) {
$Self->{CommunicationLogObject}->ObjectLog(
ObjectLogType => 'Message',
Priority => 'Debug',
Key => 'Kernel::System::PostMaster::FollowUpCheck::RawEmail',
Value => "Found valid TicketNumber '$Tn' (TicketID '$TicketID') in raw email.",
);
return $TicketID;
}
return;
}
1;
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