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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::PostMaster::FollowUpCheck::References;
use strict;
use warnings;
use Kernel::System::ObjectManager; # prevent used once warning
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::System::Ticket::Article',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
$Self->{ParserObject} = $Param{ParserObject} || die "Got no ParserObject";
# Get communication log object.
$Self->{CommunicationLogObject} = $Param{CommunicationLogObject} || die "Got no CommunicationLogObject!";
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
$Self->{CommunicationLogObject}->ObjectLog(
ObjectLogType => 'Message',
Priority => 'Debug',
Key => 'Kernel::System::PostMaster::FollowUpCheck::References',
Value => 'Searching for TicketID in email references.',
);
my @References = $Self->{ParserObject}->GetReferences();
return if !@References;
my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForChannel(
ChannelName => 'Email',
);
for my $Reference (@References) {
my %Article = $ArticleBackendObject->ArticleGetByMessageID(
MessageID => "<$Reference>",
);
if (%Article) {
$Self->{CommunicationLogObject}->ObjectLog(
ObjectLogType => 'Message',
Priority => 'Debug',
Key => 'Kernel::System::PostMaster::FollowUpCheck::References',
Value => "Found valid TicketID '$Article{TicketID}' in email references.",
);
return $Article{TicketID};
}
}
return;
}
1;
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