1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
|
# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet;
use strict;
use warnings;
use utf8;
use Kernel::System::VariableCheck qw(:all);
use parent qw(Kernel::System::ProcessManagement::TransitionAction::Base);
our @ObjectDependencies = (
'Kernel::System::DynamicField',
'Kernel::System::DynamicField::Backend',
'Kernel::System::Log',
);
=head1 NAME
Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet - A module to set ticket dynamic field values
=head1 DESCRIPTION
All DynamicFieldSet functions.
=head1 PUBLIC INTERFACE
=head2 new()
Don't use the constructor directly, use the ObjectManager instead:
my $DynamicFieldSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet');
=cut
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
=head2 Run()
Run Data
my $DynamicFieldSetResult = $DynamicFieldSetActionObject->Run(
UserID => 123,
Ticket => \%Ticket, # required
ProcessEntityID => 'P123',
ActivityEntityID => 'A123',
TransitionEntityID => 'T123',
TransitionActionEntityID => 'TA123',
Config => {
MasterSlave => 'Master',
Approved => '1',
UserID => 123, # optional, to override the UserID from the logged user
}
);
Ticket contains the result of TicketGet including DynamicFields
Config is the Config Hash stored in a Process::TransitionAction's Config key
If a Dynamic Field is named UserID (to avoid conflicts) it must be set in the config as:
DynamicField_UserID => $Value,
Returns:
$DynamicFieldSetResult = 1; # 0
);
=cut
sub Run {
my ( $Self, %Param ) = @_;
# define a common message to output in case of any error
my $CommonMessage = "Process: $Param{ProcessEntityID} Activity: $Param{ActivityEntityID}"
. " Transition: $Param{TransitionEntityID}"
. " TransitionAction: $Param{TransitionActionEntityID} - ";
# check for missing or wrong params
my $Success = $Self->_CheckParams(
%Param,
CommonMessage => $CommonMessage,
);
return if !$Success;
# override UserID if specified as a parameter in the TA config
$Param{UserID} = $Self->_OverrideUserID(%Param);
# special case for DyanmicField UserID, convert form DynamicField_UserID to UserID
if ( defined $Param{Config}->{DynamicField_UserID} ) {
$Param{Config}->{UserID} = $Param{Config}->{DynamicField_UserID};
delete $Param{Config}->{DynamicField_UserID};
}
# use ticket attributes if needed
$Self->_ReplaceTicketAttributes(%Param);
$Self->_ReplaceAdditionalAttributes(%Param);
# get dynamic field objects
my $DynamicFieldObject = $Kernel::OM->Get('Kernel::System::DynamicField');
my $DynamicFieldBackendObject = $Kernel::OM->Get('Kernel::System::DynamicField::Backend');
for my $CurrentDynamicField ( sort keys %{ $Param{Config} } ) {
# get required DynamicField config
my $DynamicFieldConfig = $DynamicFieldObject->DynamicFieldGet(
Name => $CurrentDynamicField,
);
# check if we have a valid DynamicField
if ( !IsHashRefWithData($DynamicFieldConfig) ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage
. "Can't get DynamicField config for DynamicField: '$CurrentDynamicField'!",
);
return;
}
# Transform value from string to array for multiselect field (see bug#14900).
if (
$DynamicFieldConfig->{FieldType} eq 'Multiselect'
&& IsStringWithData( $Param{Config}->{$CurrentDynamicField} )
)
{
$Param{Config}->{$CurrentDynamicField} = $Self->_ConvertScalar2ArrayRef(
Data => $Param{Config}->{$CurrentDynamicField},
);
}
# try to set the configured value
my $Success = $DynamicFieldBackendObject->ValueSet(
DynamicFieldConfig => $DynamicFieldConfig,
ObjectID => $Param{Ticket}->{TicketID},
Value => $Param{Config}->{$CurrentDynamicField},
UserID => $Param{UserID},
);
# check if everything went right
if ( !$Success ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage
. "Can't set value '"
. $Param{Config}->{$CurrentDynamicField}
. "' for DynamicField '$CurrentDynamicField',"
. "TicketID '" . $Param{Ticket}->{TicketID} . "'!",
);
return;
}
}
return 1;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut
|
