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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::ProcessManagement::TransitionAction::TicketLockSet;
use strict;
use warnings;
use utf8;
use Kernel::System::VariableCheck qw(:all);
use parent qw(Kernel::System::ProcessManagement::TransitionAction::Base);
our @ObjectDependencies = (
'Kernel::System::Log',
'Kernel::System::Ticket',
);
=head1 NAME
Kernel::System::ProcessManagement::TransitionAction::TicketLockSet - A module to unlock a ticket
=head1 DESCRIPTION
All TicketLockSet functions.
=head1 PUBLIC INTERFACE
=head2 new()
Don't use the constructor directly, use the ObjectManager instead:
my $TicketLockSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketLockSet');
=cut
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
=head2 Run()
Run Data
my $TicketLockSetResult = $TicketLockSetActionObject->Run(
UserID => 123,
Ticket => \%Ticket, # required
ProcessEntityID => 'P123',
ActivityEntityID => 'A123',
TransitionEntityID => 'T123',
TransitionActionEntityID => 'TA123',
Config => {
Lock => 'lock',
# or
LockID => 1,
UserID => 123, # optional, to override the UserID from the logged user
}
);
Ticket contains the result of TicketGet including DynamicFields
Config is the Config Hash stored in a Process::TransitionAction's Config key
Returns:
$TicketLockSetResult = 1; # 0
=cut
sub Run {
my ( $Self, %Param ) = @_;
# define a common message to output in case of any error
my $CommonMessage = "Process: $Param{ProcessEntityID} Activity: $Param{ActivityEntityID}"
. " Transition: $Param{TransitionEntityID}"
. " TransitionAction: $Param{TransitionActionEntityID} - ";
# check for missing or wrong params
my $Success = $Self->_CheckParams(
%Param,
CommonMessage => $CommonMessage,
);
return if !$Success;
# override UserID if specified as a parameter in the TA config
$Param{UserID} = $Self->_OverrideUserID(%Param);
# use ticket attributes if needed
$Self->_ReplaceTicketAttributes(%Param);
$Self->_ReplaceAdditionalAttributes(%Param);
if ( !$Param{Config}->{LockID} && !$Param{Config}->{Lock} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage . "No Lock or LockID configured!",
);
return;
}
$Success = 0;
# If Ticket's LockID is already the same as the Value we
# should set it to, we got nothing to do and return success
if (
defined $Param{Config}->{LockID}
&& $Param{Config}->{LockID} eq $Param{Ticket}->{LockID}
)
{
return 1;
}
# If Ticket's LockID is not the same as the Value we
# should set it to, set the LockID
elsif (
defined $Param{Config}->{LockID}
&& $Param{Config}->{LockID} ne $Param{Ticket}->{LockID}
)
{
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
$Success = $TicketObject->TicketLockSet(
TicketID => $Param{Ticket}->{TicketID},
LockID => $Param{Config}->{LockID},
UserID => $Param{UserID},
);
if ( !$Success ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage
. 'Ticket LockID '
. $Param{Config}->{LockID}
. ' could not be updated for Ticket: '
. $Param{Ticket}->{TicketID} . '!',
);
}
}
# If Ticket's Lock is already the same as the Value we
# should set it to, we got nothing to do and return success
elsif (
defined $Param{Config}->{Lock}
&& $Param{Config}->{Lock} eq $Param{Ticket}->{Lock}
)
{
return 1;
}
# If Ticket's Lock is not the same as the Value we
# should set it to, set the Lock
elsif (
defined $Param{Config}->{Lock}
&& $Param{Config}->{Lock} ne $Param{Ticket}->{Lock}
)
{
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
$Success = $TicketObject->TicketLockSet(
TicketID => $Param{Ticket}->{TicketID},
Lock => $Param{Config}->{Lock},
UserID => $Param{UserID},
);
if ( !$Success ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage
. 'Ticket Lock '
. $Param{Config}->{Lock}
. ' could not be updated for Ticket: '
. $Param{Ticket}->{TicketID} . '!',
);
}
}
else {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage
. "Couldn't update Ticket Lock - can't find valid Lock parameter!",
);
return;
}
return $Success;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut
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