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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet;
use strict;
use warnings;
use utf8;
use Kernel::System::VariableCheck qw(:all);
use parent qw(Kernel::System::ProcessManagement::TransitionAction::Base);
our @ObjectDependencies = (
'Kernel::System::Log',
'Kernel::System::Ticket',
);
=head1 NAME
Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet - A Module to move a Ticket from to a new queue
=head1 DESCRIPTION
All TicketQueueSet functions.
=head1 PUBLIC INTERFACE
=head2 new()
Don't use the constructor directly, use the ObjectManager instead:
my $TicketQueueSetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet');
=cut
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
=head2 Run()
Run Data
my $TicketQueueSetResult = $TicketQueueSetActionObject->Run(
UserID => 123,
Ticket => \%Ticket, # required
ProcessEntityID => 'P123',
ActivityEntityID => 'A123',
TransitionEntityID => 'T123',
TransitionActionEntityID => 'TA123',
Config => {
Queue => 'Misc',
# or
QueueID => 1,
UserID => 123, # optional, to override the UserID from the logged user
}
);
Ticket contains the result of TicketGet including DynamicFields
Config is the Config Hash stored in a Process::TransitionAction's Config key
Returns:
$TicketQueueSetResult = 1; # 0
);
=cut
sub Run {
my ( $Self, %Param ) = @_;
# define a common message to output in case of any error
my $CommonMessage = "Process: $Param{ProcessEntityID} Activity: $Param{ActivityEntityID}"
. " Transition: $Param{TransitionEntityID}"
. " TransitionAction: $Param{TransitionActionEntityID} - ";
# check for missing or wrong params
my $Success = $Self->_CheckParams(
%Param,
CommonMessage => $CommonMessage,
);
return if !$Success;
# override UserID if specified as a parameter in the TA config
$Param{UserID} = $Self->_OverrideUserID(%Param);
# use ticket attributes if needed
$Self->_ReplaceTicketAttributes(%Param);
$Self->_ReplaceAdditionalAttributes(%Param);
if ( !$Param{Config}->{QueueID} && !$Param{Config}->{Queue} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage . "No Queue or QueueID configured!",
);
return;
}
$Success = 0;
if (
defined $Param{Config}->{Queue}
&& $Param{Config}->{Queue} ne $Param{Ticket}->{Queue}
)
{
$Success = $Kernel::OM->Get('Kernel::System::Ticket')->TicketQueueSet(
Queue => $Param{Config}->{Queue},
TicketID => $Param{Ticket}->{TicketID},
UserID => $Param{UserID},
);
}
elsif (
defined $Param{Config}->{QueueID}
&& $Param{Config}->{QueueID} ne $Param{Ticket}->{QueueID}
)
{
$Success = $Kernel::OM->Get('Kernel::System::Ticket')->TicketQueueSet(
QueueID => $Param{Config}->{QueueID},
TicketID => $Param{Ticket}->{TicketID},
UserID => $Param{UserID},
);
}
else {
# data is the same as in ticket nothing to do
$Success = 1;
}
if ( !$Success ) {
my $CustomMessage;
if ( defined $Param{Config}->{Queue} ) {
$CustomMessage = "Queue: $Param{Config}->{Queue},";
}
else {
$CustomMessage = "QueueID: $Param{Config}->{QueueID},";
}
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => $CommonMessage
. 'Ticket queue could not be updated to '
. $CustomMessage
. ' for Ticket: '
. $Param{Ticket}->{TicketID} . '!',
);
return;
}
return 1;
}
1;
=head1 TERMS AND CONDITIONS
This software is part of the OTRS project (L<https://otrs.org/>).
This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see L<https://www.gnu.org/licenses/gpl-3.0.txt>.
=cut
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