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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::SupportDataCollector::Plugin::OTRS::UI::AgentSkinUsage;
use strict;
use warnings;
use parent qw(Kernel::System::SupportDataCollector::PluginBase);
use Kernel::Language qw(Translatable);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::System::DB',
'Kernel::System::User',
);
sub GetDisplayPath {
return Translatable('OTRS') . '/' . Translatable('UI - Agent Skin Usage');
}
sub Run {
my $Self = shift;
# First get count of all agents. We avoid checking for Valid for performance reasons, as this
# would require fetching of all agent data to check for the preferences.
my $DBObject = $Kernel::OM->Get('Kernel::System::DB');
my $AgentsWithDefaultSkin = 1;
$DBObject->Prepare( SQL => 'SELECT count(*) FROM users' );
while ( my @Row = $DBObject->FetchrowArray() ) {
$AgentsWithDefaultSkin = $Row[0];
}
my $DefaultSkin = $Kernel::OM->Get('Kernel::Config')->Get('Loader::Agent::DefaultSelectedSkin');
my %SkinPreferences = $Kernel::OM->Get('Kernel::System::User')->SearchPreferences(
Key => 'UserSkin',
);
my %SkinUsage;
# Check how many agents have a skin preference configured, assume default skin for the rest.
for my $UserID ( sort keys %SkinPreferences ) {
$SkinUsage{ $SkinPreferences{$UserID} }++;
$AgentsWithDefaultSkin--;
}
$SkinUsage{$DefaultSkin} += $AgentsWithDefaultSkin;
for my $Skin ( sort keys %SkinUsage ) {
$Self->AddResultInformation(
Identifier => $Skin,
Label => $Skin,
Value => $SkinUsage{$Skin},
);
}
return $Self->GetResults();
}
1;
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