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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::SupportDataCollector::PluginAsynchronous::OTRS::ConcurrentUsers;
use strict;
use warnings;
use parent qw(Kernel::System::SupportDataCollector::PluginAsynchronous);
use Kernel::Language qw(Translatable);
use Kernel::System::VariableCheck qw(:all);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::System::AuthSession',
'Kernel::System::SystemData',
'Kernel::System::DateTime',
);
sub GetDisplayPath {
return
'OTRS@Table:TimeStamp,UserSessionUnique|Unique agents,UserSession|Agent sessions,CustomerSessionUnique|Unique customers,CustomerSession|Customer sessions';
}
sub Run {
my $Self = shift;
my $ConcurrentUsers = $Self->_GetAsynchronousData();
# the table details data
$Self->AddResultInformation(
Label => Translatable('Concurrent Users Details'),
Value => $ConcurrentUsers || [],
);
# get the full display path
my $DisplayPathFull = $Self->GetDisplayPath();
# get the display path, display type and additional information for the output
my ( $DisplayPath, $DisplayType, $DisplayAdditional ) = split( m{[\@\:]}, $DisplayPathFull // '' );
# get the table columns (possible with label)
my @TableColumns = split( m{,}, $DisplayAdditional // '' );
COLUMN:
for my $Column (@TableColumns) {
next COLUMN if !$Column;
# get the identifier and label
my ( $Identifier, $Label ) = split( m{\|}, $Column );
# set the identifier as default label
$Label ||= $Identifier;
next COLUMN if $Identifier eq 'TimeStamp';
my $MaxValue = 0;
ENTRY:
for my $Entry ( @{$ConcurrentUsers} ) {
next ENTRY if !$Entry->{$Identifier};
next ENTRY if $Entry->{$Identifier} && $Entry->{$Identifier} <= $MaxValue;
$MaxValue = $Entry->{$Identifier} || 0;
}
$Self->AddResultInformation(
DisplayPath => Translatable('OTRS') . '/' . Translatable('Concurrent Users'),
Identifier => $Identifier,
Label => "Max. $Label",
Value => $MaxValue,
);
}
return $Self->GetResults();
}
sub RunAsynchronous {
my $Self = shift;
my $DateTimeObject = $Kernel::OM->Create('Kernel::System::DateTime');
my $SystemTimeNow = $DateTimeObject->ToEpoch();
$DateTimeObject->Add( Hours => 1 );
# Get the time values and use only the full hour.
my $DateTimeValues = $DateTimeObject->Get();
$DateTimeObject->Set(
Year => $DateTimeValues->{Year},
Month => $DateTimeValues->{Month},
Day => $DateTimeValues->{Day},
Hour => $DateTimeValues->{Hour},
Minute => 0,
Second => 0,
);
my $TimeStamp = $DateTimeObject->ToString();
my $AsynchronousData = $Self->_GetAsynchronousData();
my $CurrentHourPosition;
if ( IsArrayRefWithData($AsynchronousData) ) {
# already existing entry counter
my $AsynchronousDataCount = scalar @{$AsynchronousData} - 1;
# check if for the current hour already a value exists
COUNTER:
for my $Counter ( 0 .. $AsynchronousDataCount ) {
next COUNTER
if $AsynchronousData->[$Counter]->{TimeStamp}
&& $AsynchronousData->[$Counter]->{TimeStamp} ne $TimeStamp;
$CurrentHourPosition = $Counter;
last COUNTER;
}
# set the check timestamp to one week ago
$DateTimeObject->Subtract( Days => 7 );
my $CheckTimeStamp = $DateTimeObject->ToString();
# remove all entries older than one week
@{$AsynchronousData} = grep { $_->{TimeStamp} && $_->{TimeStamp} ge $CheckTimeStamp } @{$AsynchronousData};
}
# get AuthSession object
my $AuthSessionObject = $Kernel::OM->Get('Kernel::System::AuthSession');
# delete the old session ids
my @Expired = $AuthSessionObject->GetExpiredSessionIDs();
for ( 0 .. 1 ) {
for my $SessionID ( @{ $Expired[$_] } ) {
$AuthSessionObject->RemoveSessionID( SessionID => $SessionID );
}
}
# to count the agents and customer user sessions
my %CountConcurrentUser = (
TimeStamp => $TimeStamp,
UserSessionUnique => 0,
UserSession => 0,
CustomerSession => 0,
CustomerSessionUnique => 0,
);
for my $UserType (qw(User Customer)) {
my %ActiveSessions = $AuthSessionObject->GetActiveSessions(
UserType => $UserType,
);
$CountConcurrentUser{ $UserType . 'Session' } = $ActiveSessions{Total};
$CountConcurrentUser{ $UserType . 'SessionUnique' } = scalar keys %{ $ActiveSessions{PerUser} };
}
# update the concurrent user counter, if a higher value for the current hour exists
if ( defined $CurrentHourPosition ) {
my $ChangedConcurrentUserCounter;
IDENTIFIER:
for my $Identifier (qw(UserSessionUnique UserSession CustomerSession CustomerSessionUnique)) {
next IDENTIFIER
if $AsynchronousData->[$CurrentHourPosition]->{$Identifier} >= $CountConcurrentUser{$Identifier};
$AsynchronousData->[$CurrentHourPosition]->{$Identifier} = $CountConcurrentUser{$Identifier};
$ChangedConcurrentUserCounter = 1;
}
return 1 if !$ChangedConcurrentUserCounter;
}
else {
push @{$AsynchronousData}, \%CountConcurrentUser;
}
$Self->_StoreAsynchronousData(
Data => $AsynchronousData,
);
return 1;
}
1;
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